All Enghouse eKMS Reviews
1-12 of 12 Reviews
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Kim
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2012
SmartSupport Review
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
PROSConversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
CONSWe have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
Faisal
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2011
SmarSupport Product Evaluation. CyberGlove User Forum Support
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
PROSVery simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
CONSEverything is working great.
Jessica
Retail
Used free trial
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2014
Love smart support. Its everything a person needs to help them do what they need to do
Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.
CONSThe fact that I was really unsure on how to get started. People had to help me with this to get it going.
Samantha
Computer Software
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2014
Excellent!
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
CONSThe tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
Rebecca
Primary/Secondary Education
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2014
SmartSupport Review
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
CONSSometimes, the product can be difficult to navigate and a little confusing.
Stephanie
Construction
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2014
Works Well
Ease of use for everyday applications. Anytime I need help it is easy to get.
CONSNothing. Things go well when working with them, I would suggest them to anyone.
Patty
Transportation/Trucking/Railroad
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2014
I would recomend this
Quick response. They are very attentive and are always exetremely helpful.
CONSI don't have anything negative to say about this product or this vendor.
Amy
Transportation/Trucking/Railroad
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2014
Love SmartSupport!
Ease of use and great customer service. Cutting-edge technology.
CONSI do not have anything about SmartSupport that I do not like at this time.
Pete
Marketing and Advertising
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2014
Review for SmartSupport
On time, convenience, and customer support is generally good.
CONSThere is nothing to report about what I do not like.
Steve
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2011
SmartSupport App
This has been a great upgrade from our prior kb solution.
PROSEase of integration. Quality of conversion from prior kb by Safeharbor staff.
CONSWe have had no issues.
Heather
Primary/Secondary Education
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2014
SMART Support
It is easy to use, and the customer service is great.
CONSThe technology glitches. Also, it would be nice to have one person to contact.
Brian
Food & Beverages, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
SmartSupport Review
The customer support is great and the search function is fast and easy.
PROSBeing able to access information quickly.
CONSThere is nothing at this time that I do not like.