All ZIRO Reviews
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Roger
Verified reviewer
Food Production, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Hassel free Unified Communication
Stack8 are very easy to do business with and we have after we bought SMACS used them for other services as well, such as setup of CER for our Americas market.
PROSVery easy to use and also quite easy to setup.
CONSThere could be more options to define modifications to various values that derives from Communication Manager. Ate the moment we'll make due with the standard values.
Reason for choosing ZIRO
The ease of use with the 360 degree is phenomenal, no one else even come close to that usability.
Vasil
Apparel & Fashion, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Easy management of your Voice Enviroment
Customer support is very good and very fast.
PROSVery easy to manage the phones and Jabber implementations , move the phones between different locations and make them common phones. With SNR config and some UCCX options its one global management solution. Easy and clean interface.Good Auditing ,change logs and user admin restrictions per sites and locations. With latest Microsoft integration very easy to migrate and manage microsoft teams accounts and users. Easy Software upgrades.
CONSJust one i'm always was asking for some kind of CDR logging and tools included in the product.
Reason for choosing ZIRO
Cisco CUCM Provisioning and Administration Tool
kim
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Great for simple changes
great support
PROSit's great for simple changes support very helpful
CONSdoesn't support hunt group changes won't allow a device pool to be used on several sites - we have campus environment and this has caused some pain training is only by videos, there isn't any written training docs so i had to create on my own
Bryce
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Feedback
Great, the provisioning works quickly and efficiently. The reporting section is worth it's weight in gold and is fully customizable which I love. The support team for the product is top notch.
PROSThe 360 view is great and the use of tiles makes it a snap to implement new devices.
CONSThere can be more then one way to provision devices and sometimes I find that Smacs doesn't take full advantage of that. I would also like it to integrate more with other Cisco products like Quality Management so I can use it as an end to end call center provisioning tool.
Steve
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
Highly recommended UC partner!
Friendly, flexible, affordable, competent. I have nothing but positive things to say about this team.
PROSFast, easy to learn, with very few bugs. It was quick to implement, and it is very affordable. SMACS is a game-changer for any UC environment.
CONSI would love to have CDR management built in, which I understand is coming very soon.
Reason for choosing ZIRO
The product fit our needs, and their team made a good impression on us. We previously worked with them to migrate from Microsoft OCS to Cisco Jabber.
Ivan
Packaging and Containers, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
SMACS Review
Our internal teams using SMACS are happy with the improvement on the Unified Communications user device management improvement and with the reduction in time to provision new devices.
PROSFriendly user interface reduce the need for underlying system knowledge which allowed us to extend Unified Communications device administration to site administrator. Furthermore, SMACS centralized number plan management is a must in order to speed-up end users request resolution.
CONSMore granular access privileges in order to breakdown further what each team or individual can do within the system once access has been granted.
Sandy
Higher Education, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great product
We drastically decreased our number of human errors and simplified provisioning.
PROSProduct very easy to use and integration was made easy due to the fact the Stack8 customized the product to our environment and our needs.
CONSOur business processes are quite complicated, so it's our bad, not the product.
Reason for choosing ZIRO
We chose Stack8 because it was a product that could be used in our french environment and it's a local company to us.
Mike
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Stack8 smacs
Very good, easy to work with and professional.
PROSeasy to upgrade and performed changes. software always loads and rarely has issues.
CONSadding DID to the block, no way to view until the change fails.
Reason for choosing ZIRO
great team and willing to go above and beyond.
Kent
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Happy with the product.
Ability for junior analysts to perform MAC's without knowing too much about CUCM.
CONSDepending on the changes being made sometimes we still need to access CUCM to adjust parameters in order to complete the MAC.
Yasin
Automotive, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Stack8
We do a lot of business with stack 8 : -Implementing new call center sofware to all our call center. -Implenting new stores with unified communications technology
PROSHello, First of all, stack 8 is not a software but a company that manage unified communications technology. they have been very helpfull to us. They always help us with whatever problem that we throw at them. I will recommend this company to anyone. They are very professional . Rgds, Yasin
CONSNo, nothing to improve, stack 8 have always respond efficiently to our needs so far.
Doug
Financial Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2021
Stack 8 review
Everyone at S8 was super nice, and available. I worked with a dev for a long while and we got along like old pals. The PM on the project was super nice and approachable too. Pretty much everyone was really great to work with!!
PROSthe app that S8 coded for us worked for what we needed it to do. It wasn't the fanciest and it errored out here and there, but it functioned and I was satisfied with it. :)
CONSthere were dependancies on this app which broke our app without any error handling and it should not have done that. Like versions of the browsers changed, and broke the app. Not ideal.
Reason for choosing ZIRO
cisco suggested them so we took their suggestion.
Sean
Banking, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Streamline Cisco UC Administration
Overall Stack8 has saved us time when onboarding new users, and anytime we need to make changes.
PROSThe ability to access multiple UC options in one UI is a time saver.
CONSThe onboarding process was a little complicated, and required more than the initial few sessions discussed during the POC.
Reason for choosing ZIRO
Price and features.
John
Education Management, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
RPS205 and Stack8
From start to finish this has been a great experience and continues to be.
PROSI like being able to go to one place for most user changes. Still have a lot to learn as time permits.
CONSStill learning the AD and Unity connection for Voice Mails try to figure out if it is something on my end or something not doing what its supposed to. Like I said still learning and have had less time than hoped for to really dig in.