UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Overall, it seems to work well.

I like the options to transfer and make multiple calls.

It sometimes glitches and has to be restarted from time to time.

Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy.

Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g

It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

Ujet is powerful tool that we use calling our customer

Ujet is easy to use and user friendly, navigate well and clear sound

none so far, Ujet is easy to use and user friendly, navigate well and clear sound

Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.

I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.

I don't have any negative comments about it.

UJET increases my daily productivity in workloads, easy access in call monitoring and provides efficient data reports. Remarkably useful for everyday use.

I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed!

None so far as it serves its purpose. Haven't encountered ang issues yet.

Easy to use, We can track our daily calls and time allotted on each calls.

Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

It helps me alot regarding about the call management.

You can see the time avail and also you can easily change your auxes

Ujet has UI concerns needs to be adjusted.

The thing that I really like the most in Ujet is regarding about the calls that i'm receiving

The thing that I least like about Ujet is the UI design

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.

UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

Excellent, Customer service and the technical support is always on top

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

N/A

How user-friendly it is. I am not really tech savvy but I had no issues learning to use this system

I use this system all day every day and I have not had any issues with it since we started using it.

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Nothing actually there to dislike it only requires a strong internet connection to work probably.

The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

________________________________________

UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff.

I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training.

I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer.

Love Ujet! Great service!

The ease and efficiency of redaction of private information.

Calls drop and you can’t keep the call after establishing connection again.

I love using UJET the features and tabs were very easy to understand and read.

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Would love to be able to review out bound calls. At this time were not able to

Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless.

the chats and phone options are very well organized and the transfer arrangement vs the department's visuality is greater, you can access to a daily goal on metrics like CSAT or AHT, very useful for a complete customer service covering the areas like chat, phone, and email.

there is very low options for user customization, but there is for system admins. unable to confirm any other features or a local channel for team members.

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

UJET is relatively new to the market place, with that said, their API are mature for a young company

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

I wish there was a feature in which allowed us to send screenshots to customers via text.

It has become easier for me to take calls and have daily stats and metrics

It is very simple to use and I can easily track the calls that I have made daily -

I have not experienced anything bad so far

At first it is strange, but after a few weeks.. it is easy to use.

The user interface is easy to use. The color code when switching to different aux codes is nice to have. Easy to know what aux code you are in.

there is no time/clock when you put customer on hold. Something the developer can add.