All XCALLY Reviews
1-25 of 128 Reviews
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Numan
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Innovative & Modern AI based Omni Channels Contact Center Solution.
I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.
PROSVery easy to use and stable with great support.
CONSflexibility and great features. I like every inch of this application.
Irfanudeen
Verified reviewer
E-Learning, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
PROSXCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
CONSXCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
Reasons for switching to XCALLY
It is the institue decision
Mochamad
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
This software is always trying to update with the latest technology including AI, and robotic system
I don't have enough experiences using this software since we just use this software for propose of demo to customers.
PROSIt would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.
CONSOpen channels. This feature will make this software rich in solutions
Yehoshua
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
We rely on XCALLY and it meets the challenge daily
We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!
PROSI am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
CONSThere really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!
Lee
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
Xcally
Excellent great system and the guys over in Italy are very helpful
PROSThe realtime monitoring and dashboards are great and very helpful for call center use
CONSDoes not have an option to easily run a backup
Reason for choosing XCALLY
Customer felt it was better for them
Reasons for switching to XCALLY
more features and can be hosted in the cloud
Panuwat
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
XCALLY is good contact center sofware
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
CONSOpen channel - Line, Open channel - Facebook
Reasons for switching to XCALLY
It outdate for me
Sara
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
My own comments
I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them.
PROSWhat I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.
CONSWhat I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.
Michele
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great value for money to manage top-notch customer service
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
PROS- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money
CONS- Not many
wan
Verified reviewer
Internet, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
XCally
- Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.
CONS- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.
Lillian
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great product
Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.
CONSNot a must but would be a plus if a simple crm system is integrated.
Joe
Telecommunications, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
xCally Shuttle - Fast, light weight and easy to use!
We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!
PROSFast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.
CONSSome features like agent to agent recording not available.
Loring
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great functionality at a competitive price
Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.
PROSThe cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.
CONSWe needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.
David
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
A easy and innovative call center software.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.
PROSEasy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.
CONSI don't find any important aspect of the software that i don't like
Reason for choosing XCALLY
We test some brands, and xcally is the unique that integrates with a lot of app's, The IVR programming interface is the best of all the brands we test.
Alessandro
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
What a great value for money platform! Definitely what you aspire to run your CS!
We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.
CONSnothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.
Gary
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
Great Product Great Price
This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.
CONSNothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
Alfredo
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Good partner
Omnichannel and easy to install and configure
CONSNo negative considerations rigth now, it's ok
Thomas
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
A flexible product for global customer service operations
The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.
CONSWe needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Xcally easy to use and reliable
Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch
CONSMissing a multi tenant feature, that is the only thing other than that everything is great
Matjaž
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Xcally experience
integration possibilities, easy to integrate (API)
CONSI can not tell there are any such things
Reason for choosing XCALLY
omnichannel
John
Information Technology and Services, 2-10 employees
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Nice and easy
We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely. It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.
PROSClean, simple and powerful
CONSThe phonebar is only available for Windows user.
Pape Pathé
Verified reviewer
Information Technology and Services, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
An excellent solution for managing the customer relationship
I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job.
PROSIts ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained.
CONSNo integration with Odoo yet Minimum number of users (at least one admin and one supervisor)
Fabio
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Reliable and easy-to-deploy !
Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.
PROSEasy and the support team is excellent !
CONSnot so cheap, but it's worth it
GERARDO
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy to use, very flexible, too many features.
A powerful contact center solutions, easy to use and available everywhere.
PROSIts flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.
CONSBecause of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.
norman
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Do you want realtime and beautifull call-center dashboard ?
I t's most powerfull call-center solution. Realtime dashboards give to you right information directly.
PROSeasy to use realtime dashboard integration CRM
Runar
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
OmniChannel Contact Center
Very good and happy customers.
PROSEasy to use and user friendly. Integration with Teams. Reporting possibility.
CONSTakes some time to set up, once done it works.