All MSB Docs Reviews
1-12 of 12 Reviews
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Linda
Verified reviewer
Biotechnology, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
MSB Review
The software allows business to continue despite very busy meeting and travel schedules. I work in the outsourcing group of a pharmaceutical company, and develop hundreds of contracts every year. Some of the dollar values of these agreements are in the millions of dollars, and therefore require several levels of internal approvals. MSB makes it easy to follow processes and procedures, regardless of executive management's busy schedule. They can approve spend via MSB on their phones or their computers, and that results in faster turnarounds and implementation of the activities being approved.
CONSI don't like the size of the tags, and it is not very easy to resize and align them to the correct place.
Vendor Response
Thanks for your feedback Linda. We are very pleased to read this as you know we constantly strive to provide the best service. We hope we can keep being of great help to G1 therapeutics. Thanks for the feedback about the tags. Our development team will look into it and have it solved for our next release.
Replied September 2018
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great Product!
My experience with MSB is 10/10. They offer excellet product and round the clock support
PROSMSBDocs helped my firm save hours of time that we spent in getting signatures and not to mention it helps in saving paper and ink, helping our planet. I have been using MSB Docs for a year now and simply love the support team. They are always available to answer my queries.
CONSNothing I have encountered yet. Whenever I have any issue, they modify the product in no time to resolve the issue
Vendor Response
Thanks for your review. It draws a smile on our face to know that you are happy with our services. You can be sure that we will keep doing our best to provide you and the rest of our users with the best service.
Replied September 2018
Anmol
Mechanical or Industrial Engineering, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
MSB Review
Before MSB Docs, we often followed up with people to resign pages or fields in the contracts they missed while doing wet signatures. This delays the closures and sometimes discrepancies. There is less room for mistakes, delays, and frustration with MSB Docs. Happy to choose MSB Docs as our eSignature vendor
CONSI have not faced any major problems while using MSB Docs
Nikhil
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Overwhelmingly positive experience
Overall, we are very happy with the services offered by MSB Docs. We are able to minimize the paper and printing costs and increase productivity too. A simple audit trail shows us every detail of the signed document including the name of the signer, time, and place. Some of our team members were a bit unsure about it at first, but once they started using it, there were no complaints.
PROSEasy track and trace Cost-effective Easy to navigate and sign
CONSNot much to dislike about this product.
Rashanda
Verified reviewer
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I am completely blown away by this product
Secure document processing Tracking and reporting Retention and storing of important documents High-security levels Privacy compliance Scalability
PROSAn intuitive and verifiably secure document processing software. Regulatory requirements and authentification features required by compliance agencies are adhered, as such, making it quite easy to roll out the technology for industry use across the board. The interface is quite user-friendly, the pricing structure is flexible and their interface is customizable, depending on the particular customer needs. My signature book saves money, time and improves overall administrative efficiency across all departments.
CONSThere is no foreseeable disadvantage to using this product. Currently, I have only seen the usefulness and necessity of such an interface in today's world.
Daniel
Management Consulting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Quick - Efficient - User friendly at the right price!
Document storage and efficiency and storage, you're able to use it for any department of an organization.
PROSI was able to have visibility as to when someone signs, ignores, or even views one of my documents.
CONSI would like to see the platform in Spanish.
Vendor Response
Thanks Daniel. We are pleased to read that you are being able to have better visibility and control over your documentation processes. MSB Docs is a highly customizable solution and we do offer this platform in different languages. Please get in touch with us.
Replied September 2021
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The platform is great
Cust support representative explained it really well. Made transition very smooth . How it transformed all my paperwork onto one platform.
CONSNone I have not come across any issues The response has been great and the onboarding process was informative
Eddie
Verified reviewer
Outsourcing/Offshoring, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Robust tool
Bang for buck! Great compliance and robust features at a very affordable rate.
PROSGreat compliance Interesting features I hadn't seen before Easy to share docs automatically when signed Great response time from support team
CONSThe user interface can be more friendly Some times adding the signature/text fields is not as precise as it should be
Vendor Response
Hi Eddie. Thanks for your feedback. We love the fact that you like our platform and our support team is always happy to help you and all our users. User interface (UI) is being constantly updated based on the suggestions that you and other users give us. As a company we value and welcome any suggestions that may help the improvement of our product to better serve you and the rest of our users.
Replied September 2018
Nick
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Excellent. Saves precious time.
Intuitive, highly secure way to manage digital signing process. Also use for document approval and other document approval processes. Tracking, signing, reminders... all automated. They have 24/7 support that so far has answered immediately to any of my inquiries. No printing & scanning documents and no missing documents. Dealing with our vendors became so much easier and faster. Received 30 days free trial with full training.
CONSNo issues so far. New user. .
Anonymous
501-1,000 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
Review for MSB Docs
The app is working as intended. Helpful and useful especially to its target users.
PROSThe app offers enough content that can help the user in documentation. It has easy to navigate UI that uses familiar buttons. The app has enough features to do its main function. Also, it has other features like electronic signatures feature which is very helpful especially in this digital age. The app has free trial wherein the user can test the usability of the app
CONSThe app could add additional and more features to engage more users.
Michael
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
MSB is quick, easy to use and seamless
Works well, is secure and easy to use ensuring a seamless end to end experience
CONSNothing to complain about. Good price and easy to use e sign
Vendor Response
Hello Michael. It makes us happy to know that you are having a good experience with our E-signature and document processing solution. Wishing you tons of success! MSB - Smart Document Solutions.
Replied September 2018
Juan
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great software!
Safest documents processing. No wasting time distributing or storing documents.
PROSHow easy it is to use. How secure it is for sensible documents management. How fast and helpful their support team is. Their capability to integrate with other systems (ERP, CRM, SAO, QMS) 30 day trial for free including full training! It is a great platform, easy to use and completely secure. I haven't had any issues and when I have had any doubts the support team has been there 24/7 to help me.