All Planview ChangePoint Reviews
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Stephen
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Powerful, Adaptive, Complete
We have the ability to utilize Changepoint PSA as end-to-end tool from CRM, Opportunties, Projects, and invoicing. Very powerful to have the data contained in one tool.
PROSThe ability to configure Changepoint PSA to your organization is bar none. With that power comes the scalability, reporting, and end-to-end process integrations that support continuous improvement and efficiencies that support your company's overall Vision and Mission.
CONSThe power in configurability is amazing. With this comes an onus on an organization to ensure processes are well understood, standardized, and efficient as part of the implementation. If done in concert, the advantages of Changepoint PSA are tremendous.
Reason for choosing Planview ChangePoint
Configurability and end-to-end process integration
Reasons for switching to Planview ChangePoint
Changepoint offered more configurability, power, and data integration to support our business needs and growth.
Manuel
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Changepoint User and Administrator
A great feature of the Changepoint PSA system is that administrators have the ability to customize the tool, which requires careful oversight, thorough planning, and established processes. Overall the PSA experience has been a positive one, where the support from Changepoint staff has been consistently present, and where the product is continuously improving.
PROSThe software has a strong and robust data structure that can be used for effective reporting, analytics, resource planning, forecasting, project management, and much more. It is essentially a one stop shop PSA offering that includes the ability to customize the product as needed to fit any business need.
CONSAs strong as the data structure is, the user interface and navigation has some room for improvement. Although this is a current need, the Product Development team has done a great job of involving the customers when looking for improvements to the system and the overall user experience. They are currently addressing this by developing system upgrades and monthly iterative releases.
Penny
Banking, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2019
Current Changepoint User
UI is not intuitive. Has many features that my company is not taking advantage of.
PROSTime Tracking, Project Planning Worksheet
CONSResource Scenarios are not fast to produce.
Reason for choosing Planview ChangePoint
Had a relationship with Compuware back then.
Jeff
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Easy for project management
Changepoint is very stable, very reliable tool for managing our Professional Services business and was by far the best PSA tool for our business. Overall Changepoint has made a very positive impact on our service delivery and provides the reporting to better manage our KPI's.
PROSChangepoint provides a signle tool to capture, track, approve and invoice out our services as well as mange resource assignments and demand for our customer projects. Reporting is excellent and provides many options to get data.
CONSChangepoint is easy to use but is challenging to customize for specific business requirements (not opened source). Custom integrations such as Outlook or Concur can be difficult to deploy due to data challenges. User interface is not intuitive for non experts of the software but is improving with the 2020 release.
Reason for choosing Planview ChangePoint
Best in class to meet our overall business requirements
Liz
Accounting, 10,000+ employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
PS Review
Originally we had 2 major issues to solve as a company. How much time we were spending on a project and the availability or capacity of our internal resources? Changepoint provides us the time tracking functionality and once we mature we will have resource management to help better understand our resource strengths and capacity.
PROSThe tool is extremely powerful, we like the ability to be able to use different modules as we continue to learn the tool. Time tracking and resource management are most important to us at the time of choosing the tool. We are very excited about the new analytics and reporting coming out as well.
CONSThe initial set up of the software can be confusing for example the set up of roles when internally we aren't organized the same way. Internally we struggle with roles but this did force us to understand the roles and responsibilities needed for the success of using the tool.
Reason for choosing Planview ChangePoint
We chose Changepoint due to the need to integrate with other products in our environment. Changepoint proved to be the easier product to work with in this area.
Drake
Computer Hardware, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
PSA and PPM Review
Not a lot has changed in the 4 years I have worked with the product. There are some exciting things we would like to use, but challenge is to get managers on board. Changepoint is a slice of the pie, not the whole pie so not interested in doing everything in CP.
PROSIndustry leading. Web-based enables for better integration and visibility. APIs do perform well and need just minor enhancements
CONSToo many clicks. Needs to be built to handle integrations better so users don't need to ask 100 questions or have to develop new enhancements to remove user error. Integrations will allow less user interaction on administration.
Hugo
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Changepoint PSA review
Capabilities it brings to the organization to manage resources, projects and financials making sure that billable time and fixed fee are processed each month correctly and easily. Reporting functionality is the best in the market, open and fully configurable. Allows to manage all services delivery in proper and timely way. No overhead while managing delivery to final customers.
CONSIn current version Changepoint 2019 user interface could be improved.
Danish
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Professional services Changepoint
Planview Changepoint is a good product . i recommend people to use it without any doubt
PROSProfessional services is excellent. Customer service supported
CONSIn start they arise errors but in upgrade version they control it.
Murtuza
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2019
Current State Changepoint
Great usage for Time and Expenses.
PROSMobility Time and Expenses. Project Management
CONSInvoice Approval via Mobility. Sending Invoices in pdf from Changepoint.
Reason for choosing Planview ChangePoint
Mobility
Maurice
Verified reviewer
Events Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Changepoint PSA Insight
Time and cost spent on projects are now easy to track.
PROSI like that Changepoint PSA has offline access feature that allows me to upload time entries.
CONSChangepoint PSA has not yet started to act weird on my end.
Vince
Management Consulting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Current State Changepoint
I am not an administrator by trade but was able to easily take grasp of the system. Interface changes will help.
PROSHouses all aspects of the project life cycle. Allows for invoicing and budget tracking all within one system
CONSData model is not intuitive. Financial aspects are separate from time and other project info
Reason for choosing Planview ChangePoint
N/A
Sarah
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Current Changepoint PSA
Time tracking and accurate, timely Time and Material invoicing was a huge lift when we implemented
PROSFlexibility, relative ease of customization
CONStimeframe to integrate with our SAP system
Reason for choosing Planview ChangePoint
available features all in one place, ability to integrate and customized based on our SAP system
Anonymous
201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Current Changepoint User
Very positive
PROSDepth of functionality. Liked the ability to get completely off spreadsheets and other add hoc tools.
CONSThe UI is complex, but supports the functionality
Reason for choosing Planview ChangePoint
Same
Reasons for switching to Planview ChangePoint
increased functionality
Karen
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
Easy for project management
Complete tool that meets our needs. Constantly evolving to make the user experience.
CONSThe cumbersome nature of upgrading to newer versions. More of our issue
Brittany
Verified reviewer
Government Administration, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
My experience with Changepoint PSA
Tracking time, issue and cost incurred on projects. Project and portfolio management.
PROSI like that Changepoint PSA has offline mode capability that makes it easy to fill data like time entry while offline.
CONSThey have upgraded the version control, which is solved errors as they arise.