CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade.

Nothing specific comes to mind right now!

Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.

The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)

If it would work, it would be useful in measuring offline conversions.

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.

It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!

None that I can think of, it's a great product.

For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Not too many, I am a slow learner and often I need to call Customer Service,

It's a great platform and is business critical for my team.

I love the simplicity of your API for reporting, sending text messages, and utilizing your form reactor. We use these daily and appreciate the ease of use and that we don't have constant downtime with these features.

It does take a bit to get to know and understand your dashboard. My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for delay.

It allows everyone in the company to have a toll free number for our clients

No Cons this has worked well above expectations

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Overall, it has been a positive experience for both myself and clients.

Ease of use - simple to attribute marketing efforts

Dashboard can be a little complicated until you become familiar with it

Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Nothing!!! Seriously. Just an awesome platform!!

I have loved using the product. The overall experience has been nothing but positive.

Core functionality of purchasing tracking numbers and dynamic number insertion is simple to set up and scale across multiple accounts. Great for our high number of SMBs use case. There are some pretty robust ancillary features (ancillary for our use case anyway ) that are also quite nice to have (2 way sms in the web GUI, "form reactor" connectivity with website html forms, and real-time chat all come to mind). The support team is also consistently helpful and responsive as is our dedicated account representative.

Only things I would like to see are more robust "CRM-esque" features that are made with local businesses (or agencies that cater to local business) in mind. It would be nice to have a way to visualize leads from multiple sources in a way besides the call log (i.e. kanban, or "stages" like a typical crm prodcut). Combining the existing call center functionality with more fleshed out, user-friendly lead management features would be amazing.

Great experience with CTM! They are a trusted partner.

The software is fast and easy to use. It allows us to easily connect a variety of our campaigns from PPC, to email blasts, and so much more. The support staff is always readily available and great to work with.

At times the software can be a bit difficult to navigate when it comes to user administration and access levels.

really great. Support is always there to walk you through fixing issues right on the phone.

full featured, but you only pay for what you use!

all those features makes it a bit more complex to set up and diagnose issues.

Head and shoulders above CallRail. Is a fundamental component of everything we do. 5-Star

Integration with Salesforce and Google products.

Separate setup for numbers and sources...would be nice if it were one process

It works but doesn't fully get the job done. We have switched most of our sites to other providers.

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

We use CTM for measuring results for our company's marketing efforts as well as our clients. We've been using CTM for 8+ years. When installed on websites, it loads much more quickly than other competing tracking tools. This is important for us because website load times are vital in maximizing our search engine optimization efforts and ensuring our websites are meeting Google's ranking factors.

Ease of use, quick load times when installed on websites, good customer support

None. CTM does everything we need it to do and more. Thats why we've continued to use it for 8+ years.

CTM was an easy decision and the support we have received for onboarding and minor issues have been superb.

The support I have received, when needed, has been first rate and super friendly. CTM itself gives my clients the information they need to respond to calls quickly when they are out in the field and the data easily integrates into other 3rd party software for our PPC reports and conversion tracking.

I know there should always be some cons for a product, but we really do not have any.

Overall and great tool and a great team. Pleasure to work with both.

The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.

Not a complaint, but like any Mar-Tech it can be more complex than meets the eye. But that's why we've relied on Tech Support to help us out and they've always been there for all my end-client accounts.

I like everything about CTM because it is easy to use

i like CTM team vew fitures and that is easy to use

I'm delighted with all the features CTM offer

I am able to capture and record in real-time all inbound leads from my Google Ads. The data I receive helps me optimize and change the content within my Google Ads.

CTM is an easy, robust, straightforward software. I found the setup to be easy and quick, purchasing a number and being able to connect my Google account to start recording and watching inbound calls. The dashboard is easy to navigate.

No cons at this time. I find that what I use CTM for, I have no cons to report, and it provides me with the integration I need.

Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.

Nothing. If we've run into any issues specific to our use-case, CTM has been very helpful in either creating a custom solution or providing us with steps to implement a specific feature.

It's reliable and helps showcase value to customers

the dashboard is not the easiest to use.