Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!

Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...

We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively.

Sometimes some customers are not satisfied with the answers but it happens with all chatbots.

Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.

From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.

Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.

This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.

I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.

It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry.

- speed of the implementation- customer support- ability to customize the product

Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well

The simplicity of building a chatbot is impressive even if you have zero skills

Free version too limited ... before it was much more performing

Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!

It is so easy to use, you don't even need chatbot experience, just writing skills

It is probably hard to get into other interfaces than messenger, but for messenger is great

The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful.

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area. Almost everyone use facebook these day, you can easily convert your prospects easily

For new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.

Bien que Chatfuel soit un logiciel coûteux pour des personnes avec de budget limité, c'est un outil très puissant pour la conception de chatbots pour tous; même ceux qui n'ont pas de compétences en programmation.

Chatfuel est simple d'utilisation. Il permet aux personnes non techniques de pouvoir créer facilement et rapidement des chatbots de manière intuitive. De plus, vous pouvez le relier à plusieurs d'autres plateformes dans le but de rendre performant votre chatbot.

La version gratuite de Chafuel présente parfois des limitations à des paramètres avancés. Ce qui nécessite d'allouer un budget souvent élevé pour bénéficier entièrement du logiciel.

Fue muy útil en una época, pero creo que ahora hay software que hacen el mismo trabajo de una forma más fácil y dedicarle menos tiempo.

Se pueden crear respuestas automatizadas para atención al cliente, crear un flujo de procesos para llevar al cliente a la compra, enviar broadcast en facebook, Instagram y otras aplicaciones

Es muy complejo de usar, el entorno gráfico es un poco complejo, sacarle provecho a todas las utilices es un poco difícil

Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.

Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.

I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.

Great bot for various easy tasks.

I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.

It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.

Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Not so easy in use as ManyChat, but still very powerful and provides more possibilities.

can't think of any pros right now maybe later

It's hard to use and it's very expensive and very limiting in their free plan