All B2B Intent Reviews
1-25 of 32 Reviews
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Robert
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Buyer Discovery Opened Many More Doors
Gartner Buyer Discovery is very simple to set up and use. The team is always ready to answer my questions, or hop on a call to discuss ways I can use this tool better. They are always open to my feedback, and try to meet any needs I bring their way. Knowing who is shopping around has allowed us to cross reference all of our outbound campaigns and find the companies that received our emails and began looking at our product, but maybe didn't reply back right away.
CONSWithout a contact to know who is searching, we often have to spend time trying to find the right person to reach out to. This isn't something that even could be added as far as I'm aware, but is the only real pain point we have experienced.
Eric
Information Technology and Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Buyer Discovery makes Intent Data Easy to Understand
The fields that are included in the intent data tables and exported reports are easy to understand and showcase, with variables such as High, Low, or Very High. It makes it very simple to sort and categorize the data.
CONSTo access the data, you have to have a separate login and user interface than the Capterra Vendor backend, which is annoying, especially when other buyer intent platforms incorporate the data into their other features easy to navigate. This isn't a deal-breaker, but it does add a bit of effort to accessing the data.
Reason for choosing B2B Intent
Existing vendor relationship with Gartner with Gartner Peer Insights. Also the High-Low variable were appealing compared to other alternatives.
Trace
Computer Software, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
2
Reviewed March 2023
Solid data, but frustrating user experience
The intent information is great to have access to as you're looking for new accounts or current accounts to prospect to.
CONSThe UI is extremely frustrating. If you alter your filters at all, then it resets the filters you already have in place. The domain names's for the companies are un-clickable and you also cannot copy the domain name to paste it into your search bar. It's almost easier to export the information into a spreadsheet and work off that, which is extra work and adds to the frustrating experience.
Vendor Response
Thanks for your feedback, Trace! Your challenges are understandable, and we appreciate you letting us know how we could make the platform more user-friendly for sales reps to prospect from it directly. You'll be happy to know that we're working on a fix for that filter resetting issue as we speak! Keep your eyes peeled for an announcement from our team in the next couple of weeks. If possible, we would also recommend integrating Buyer Discovery with your CRM to eliminate those extra steps.
Replied March 2023
Abby
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great data but most have process in place to utilize
The best experience I had with Buyer Discovery was with [SENSITIVE CONTENT] . She went above and beyond to help our small team ulitize the data but at the end of the day we didn't have enough systems in place to really make a splash with this data. However, [SENSITIVE CONTENT] and her team met with us on many calls to try and help us get our systems down.
PROSWhen we used this data for ads we have a higher conversion rate. I liked the filters for the data. I liked the saleforce integration.
CONSBiggest con was you had to manually upload lists to LinkedIn (however I think there's a feature in beta for this). Another con is I wish there was a way to get contact data in addition to companies.
Vendor Response
Thank you for your feedback, Abby! We appreciate you sharing your experience with your dedicated client partner and the improvements you made to your LinkedIn campaigns. We have a number of advancements to our product and customer experience launching in early 2023 that will help our clients implement the right processes and seamlessly integrate Buyer Discovery into paid media, email, and sales programs. In the meantime, we're excited to follow your continued success at Swoogo and as a demand generation leader!
Replied December 2022
Ilan
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Capterra provides high quality intent signals
We have integrated Capterra buyer discovery into out ABM process, is shows great impact and improves the outbound conversion rates.
PROSHigh quality intent signals on various medium-high intent level. Based on our analysis most customers review us on Capterra prior to purchase so Capterra intent is a really good indication for the chance of acquiring a specific company as a customer.
CONSThe interface is outdated, and not 100% seamless, requires manual actions to sync new accounts into our CRM.
Reason for choosing B2B Intent
We are using G2crowd buyer discover in parallel. Combining bot signals proves and extremely high value.
Joey
Computer Software, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2023
Good Utility from Buyer Discovery
Overall, it's a very nice tool to have to see that your buyers are showing intent. Having that visibility is a way to get a competitive advantage or at least stay on par with your competitors. It allows us to put the right sales and marketing enablement in place to go after these accounts. Finding the right intent filters for your business can be tricky and the model will constantly have to evolve, but overall the tool is helpful.
PROSBuyer Discovery makes it easy to set the filters of our ICP and see all of the accounts showing intent in your market. It makes it easy to then prioritize how you want to divide and engage those accounts in your sales and marketing plays.
CONSThe filters reset when you need to adjust a filter further up on the page. This can be frustrating because finding the right combination of filters for your business takes a lot of trial and error.
Elif
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Good CS, good insights but limited user options.
It is a useful product to identify audience of your review pages, but it doesn't really bring any value to lead search if you have very specific ICP.
PROSGood insights on categories and competitor views.
CONSInterface looks very basic and when it comes to selecting relevant companies and importing them to Hubspot, it is not very practical. Also, it creates bunch of properties on Hubspot after integration that are not in use. I would prefer choosing what information to transfer to the CRM.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Excellent, actionable insights
So far, so good.
PROSI like the fact that it provides the misisng component for our outbound strategy, which has been timing around purchase intent. We are already seeing higher quality leads coming through much quicker as a result of targeting accounts that we are now are actively researching the software we sell.
CONSThe challenge is that there is still a significant amount of educted guesswork due to the anonymity of individuals researching our software markets. As a result, we still need to deploy a lot of resources to target individuals who feel are within the decision-making unit. This can be quite oneous and time consuming for larger accounts.
VALERIE
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2021
Great product, great results!
Increased lead results, consistency with the lead generation, and quality API setup to maximize integrations.
PROSI am an end user, but I have had a wonderful experience thanks to many, many lead results.
CONSThe integration process took a little longer than we were expecting, but we were able to get where we needed to be relying on your customer success team.
Anonymous
201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Good data, limited integrations
The data itself is really good - we've generally seen good value from PPC and PPL perspective from Gartner Digital Markets so this help pull more value from these properties.
CONSNo integration with our ABM tech yet (6Sense) so it's a little more challenging to act on than other intent sources. There are other integrations (like Salesforce) that can solve for it in a roundabout way, but the direct integration would make things much much easier.
Anthony
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Great Product
The service worked for what we needed, the only main drawback is having to marry the solution with another product to get contact level information to prospect leads.
PROSThe ability to identify who is browsing our company profile and reach out to our ICP based on intent levels.
CONSCompany data onlyCost is in the high range
Christelle
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Excellent rapport Qualité / Prix
Pour le moment, nous sommes satisfaits du service.
PROS1/ Pertinence de l'algorithmePar rapport à d'autres solutions concurrentes, l'algo définissant le niveau de maturité du compte est pertinent. Vu par ailleurs, certains comptes peuvent être définis comme High au niveau de l'engagement et lorsque l'on creuse leurs données comportement (fréquence, récence et type de recherche), ils sont plus sur du Low. Avec Buyer Discovery, les données remontées sont fiables !2/ Intégration avec Hubspot :Au delà de la simplicité d'intégration avec Hubspot ou encore Linkedin Ads, on a toutes les données requises pour faire de l'automatisation et des rapports de suivi assez avancés.
CONSLes dates envoyées par Buyer Discovery dans Hubspot sont en format texte et non date. Il faut donc créer des propriétés custom, via des workflows, pour avoir une date de 1st record ou d'update.
Reason for choosing B2B Intent
Qualité de la démo et efforts de l'équipe commerciale sur les modalités contractuelles.
Lindsay
Financial Services, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2021
Great Way for Targeting Leads
I love the amount of information available about organizations who might be researching your Gartner profile. Not only if they're viewed your page, but if they've compared you to your competitors and what exact keywords they are searching for. The chart is extremely user friendly and easy to read. The sortable columns make it great for being able to prioritize the data.
CONSI haven't found the "Engagement", "Awareness" and "Intent" scores to be overly relevant. Meaning, reaching out to organizations who have scored "very high" in any of these categories has not led me to quicker conversations or better leads.
Brian
Design, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Ok product horrible support
Nothing great about the product. It provides decent data but we have more success with other types of content.
CONSMany of the high intent accounts weren't truly high intent. The support from them was, typical Gartner, horrible.
Melissa
Information Technology and Services, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Intuitive integration, mixed results
Overall, we surprisingly saw the most lift with low intent/awareness accounts and less engagement from the accounts with high intent/awareness. Our main goal was to layer the audiences from Buyer Discovery with our named account lists to refine our targeting; results were flat between campaigns that utilized intent data and campaigns that did not. While we didn't see any increase to our Cost per Lead, we also did not increase the lead volume as expected.
PROSIt was easy to create multiple audiences based on intent and awareness and had a smooth integration with LinkedIn.
CONSNothing was difficult to utilize, it was all very intuitive. I would say I had higher expectations for audience size, and I had to combine High and Medium intent/awareness data to achieve a sizeable target audience.
Marta
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Capterra Buyer Discovery
I like the leads it brings in for us, like the ease of use.
CONSNo, no aspects that were difficult to use, not that I am aware of.
Rahat
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Really good info, but have a strategy to use it!
Amazing service and support. Gartner go above and beyond to make you successful and have really good reps.
CONSI have experienced any cons. Just have a LinkedIn, SDR, ABM strategy before hand and think about how you are going to use the data.
Phil
Veterinary, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Surprised me with results
We weren’t initially using Buyer Discovery, we then did a test with it and it came back with amazing results. The proof was in the numbers.
PROSThis tool helps not just with sales but also marketing and customer retention.
CONSIt wasn’t a massive task but setting it up in your Salesforce does take skill.
Briana
Internet, 201-500 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Captera is great for SDRS
I liked how accurate the information was, and it was recommended by some of my colleagues.
CONSI think I'd use it more often if there was a chrome extension. I usually forget to use it
Vendor Response
Thanks for your feedback, Briana! We'll take that idea for a chrome extension under consideration. In the meantime, we recommend integrating with Salesforce or Hubspot to ensure you and your fellow reps always have the most active prospects at your fingertips. If that doesn't work, we can propose some other workflows to get the most use out of this highly predictive intelligence. Looking forward to following your success with Buyer Discovery!
Replied March 2023
Susy
Computer Software, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Intent Data & Integrations
I appreciate the data providing different engagement levels and purchase intent (e.g. High, Low, Medium). Recently leveraging Buyer Discovery intent signals within Demandbase where our teams are able to create Lists and build segments.
CONSIn the beginning, the biggest con was having to manually upload intent into Demandbase.
Matt
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
Buyer Discovery Helps Identify the Right Accounts
Buyer Discovery is easy to set up to help identify the right accounts in market. The tool is easy to use to create filters based on your ICP, create a LinkedIn audiences for advertising, and exporting the list. I've used several intent-based software and Buyer Discovery seems to unearth more accounts than average - TBD if these turn into sales yet.
CONSBuyer Discovery doesn't integrate with my ABM solution like other intent sources do, which makes the data difficult to action upon without creating an independent workflow. There are also shortcomings with firmographic data. The blank data for some accounts creates a challenge to know if the account is in my ICP or not.
Ahmed
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Gain Competitive Advantage
easy to use with good features and filters, 7/10 times desired results were attained
CONSIntegration was easy but more filters/information on customers could prove to be useful
Brian
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Great Intent Data
Buyer Discovery has been essential for our business. It is our #1 source for leads for our outbound prospecting team, and has proven to help us greatly surpass our quotas.
PROSThe leads provided are converting at a high level.
CONSIt would be nice to have more granular filter options for intent leads in the user interface.
Renae
E-Learning, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Gartner Digital Markets for Outbound
Great experience, the information is great and mostly accurate. Our CSM [SENSITIVE CONTENT HIDDEN] is amazing and has made the implementation process very smooth.
PROSIt helps us customize and be strategic about accounts we target
CONSThat you have to export your list as CSV to see specific website traffic
Rola
Computer Software, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Highly Recommended
Excellent Team!
PROSThe team is really great in following up, the process is easy and the quality of data we get is awesome.
CONSFiltering through the data can take some time, but we do it weekly with ADRs and that keeps everyone involved and aware with real time reporting.
Vendor Response
Thank you, Rola! It's great to see this level of cross-team collaboration, and our team is excited to be a part of your success. If you haven't already, be sure to ask our team about setting up account alerts in your CRM. Account alerts can help you easily notify reps when new accounts matching your ICP are created in their territory and match the best contacts/leads for prospecting.
Replied March 2023