All C-Desk Reviews
1-25 of 27 Reviews
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Augusto
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
A wonderful free tool for your organization
This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.
CONSFor some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.
Deepak
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
One Of the best Service Desk or Helpdesk Product I Have every Seen
Very very good
PROSMany bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost
CONSDashboards should have been more interactive
Sunil
Information Technology and Services, 11-50 employees
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2018
Below starter level
I tried it and repent wasting 30 minutes on this.
PROSNothing is good. It needs a windows server and that is a big limitation in itself.
CONSBad interface, poor concept, unfriendly installation, buggy portal.
dickson
E-Learning, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
C desk appointment organiser
helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.
PROSIt is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat
CONSso far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any
Sameer
Computer Networking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Marvelous product. Tons of features.
There are tons of features and each feature is beneficial to one or the other department.
PROSThere are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..
Ines
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
A knowledge base management tool for your organization
This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.
CONSThe tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.
Teddy
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Working on planning with an all in one app
Using C-Desk you can manage your customer care and support, and improve the relationship with your clients, you can also can improve your selling using the vendor services portal the vendor service manager, and you have Assest Management through all the process of deployment, what else do you want, you only need C-Desk.
CONSIt can takes some time to deploy because you need to configure many aspects of your business especially the ones linked to your account and administration, you have to put all in order before start using C-Desk.
Licex
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Public your events and manage them with C-Desk
You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk.
CONSUnfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company.
Xiomara Elena
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Project and task in your company
You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk
CONSYou have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project.
Raquel
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2018
Very nice app for planning and budgeting
We can manage easily users and permission, and in this way we can keep all the information of the company safe, we can centralized our HR department to keep the information ready to be use at any moment, and we can manage task and designations and locations and offices, all that using only one app.
CONSIn the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.
Yogesh
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
One of the best helpdesk we have been using
We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.. They respond to our requests within one hour
Samir
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2018
A simple and highly effective Help Desk for the entire organisation. Great & meaningful features!
Flow and simplicity is what appeals. The tool has lots of features that are desired by every department.
CONSWould like to have more features to make it as a perfectly complete package. Wanted to have automated asset discovery.
Elias
Computer & Network Security, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2017
Very nice Request and Task management and reporting tool
We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team..
PROSEase of installation and use. has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users
CONSas far as i use this tool what i feel is the Initial Configuration is a bit difficult..
Kannan
Marketing and Advertising
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others
Complete replacement of Intranet
PROSBest Customer Service Ease of Use of Product All in One Solution Complete replacement of any Intranet Solution with very Ease
CONSNot many Self Learning Documents available Initial setup is little tricky but necessary documents available
SAIF
Alternative Medicine, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
NICE PRODUCT
PERFECTLY FINE. I LOVED IT.
PROSTHE SOFTWARE IS NICE, IT HELPS USERS TO USE OTHERS SYSTEM ON VIRTUAL BASIS. IT HAS HELPED ME IN HANDLING TASKS.
CONSUI AND UX CAN BE IMPROVED. IT CAN BE IMPROVED.
Vendor Response
Thanks For your Review
Replied August 2020
Pramod
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2014
Good Application for Process driven organizations
It has multiple modules like 1. E-logs 2. CRM for external and inter clients 3. Task management 4. Document repository 5. Process monitoring 6. Multimedia repository 7. Calendars & Events 8. Notice management 9. Surveys & Polls 10. Asset lifecycle management Are some of the best ones This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.
Cesar A
Verified reviewer
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
A great way to improve your business
An app like this has to be use in every company, becuase you can do a lot of things with C-Desk, you can manage assets, control the directory and the contacts of your company, ulpoad a photo gallery, have a knowledge base feature and create task and send them by email, all that and much more only in one application for your business.
CONSIt can takes a long time to deploy, because you have to train the people of your company to know how to manage the app, but in little time the easily get used to use in a great way.
Ajit
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2014
Good helpdesk / service request management app
We Use this app as our intranet portal.. Most of our work is now with C-Desk Great Features.. 1. Service request automatic routing as per type of request raised by user.. 2. Asset management. 3. Forms (Just like Google forms but more advanced). 4. Knowledge base., 5. Customer Care.. ( to handle customers service requests.) 6. Photo gallery and events 7. Notice Board. and many many more .. Never thought that our work environment will become so systematic one day.. That to free of cost
waleed
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great C-Care Great Helpdesk
C-Care and Taskbar notifier and Administration manual for C-Care All in One Solution
CONSInitial Configuration is a bit difficult
Nagraj
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2014
Great Helpdesk / Internal Service request management application
We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features.. 1. helpdesk / service request management. 2. asset management 3. Customer care. 5. Log book. 6. Task management
Vendor Response
Thank you so Much for your appraisal..
Replied October 2014
ahmed
Verified reviewer
Financial Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Thanks
Thank you for your kindness and generosity help
CONSVery good application for fowllowup the work
Mahesh
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed October 2015
Good User Friendly Help Desk Software
Great Features.. 1. Service request automatic routing as per type of request raised by user.. 2. Asset management. 3. Forms (Just like Google forms but more advanced). 4. Knowledge base., 5. Customer Care.. ( to handle customers service requests.) 6. Photo gallery and events 7. Notice Board. and many many more .. Never thought that our work environment will become so systematic one day.. That to free of cost
Rupesh
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2014
Great Intranet Application
C-Desk is very user friendly application with bundles of features.. 'Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features. This has improved interdepartmental communication in our company.
Samarnath
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Nice tool for internal process and as well external
I am really thankful to c-desk guys, as I was looking a helpdesk tool which has both customer and vendor management. This will help us to automate the requests from customers to vendors.....
Dipesh
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great Product
It is a great tool to manage the customer service aspect of business. We are now able to connect with our clients and field staff seamlessly without using multiple platforms.