All Call Center Studio Reviews
1-25 of 48 Reviews
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Louis
Verified reviewer
Consumer Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Call Center Studio makes our deployment easier.
Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
PROSCall Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
CONSThe only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
Reason for choosing Call Center Studio
Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.
Nazim
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Call Center Studio Experience ( 4 years )
overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
PROSvery easy to use and economically inexpensive. I can get support very fast.
CONSThis software is under the minuscule. I've been fine for 4 years.
Reason for choosing Call Center Studio
User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.
Reasons for switching to Call Center Studio
Because it's easy and cheap.
Tamara
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2018
Rocky and Unpredictable
I can easily contact any client I want with an internet connection and a head set.
PROSI like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
CONSSo many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
AYLİN
Verified reviewer
Internet, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Aylin Kılıç -Planing Manager
overall comfortable to use, not complicated
PROSUser Friendly, simple, wide report opportunity, containing new technologies, accelerating
CONSThere may be information boxes in the menus
Reason for choosing Call Center Studio
alotech is more useful, more modern, meets almost all my needs
Reasons for switching to Call Center Studio
alotech is more useful, more modern, meets almost all my needs
Ercan
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
IT manager
integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use
PROSbest userscreen and very simple to use, users quickly adapted...
CONSto be simple :) , The usage could have been a little more detailed and comprehensive.
Reasons for switching to Call Center Studio
high price
Gülsen
Verified reviewer
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
Good product, value for money
When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.
CONSInterface for the user is a bit complicated. It should be much easier to find what you are looking for.
Reasons for switching to Call Center Studio
We were looking for a call center studio and Bulutfon back then was not enough for our needs.
Gani Can
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Stable, a product with a good team. Alotech prove our cloud call center choice is right.
Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.
CONSCustom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
User friendly
There is no complicate software. Because it is working on the cloud. Expert and professional company.
CONSThere is no anything I do not like.
Vendor Response
Thank you very much!
Replied May 2018
Emre Kadir
Verified reviewer
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
its so good
speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk
CONSuseless is my least like about this software. I think I should create quick shortcuts for things I want to do.
Onur Can
Verified reviewer
Consumer Electronics
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
excellent product to use, totally user friendly
easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!
CONSMaybe the main screen can be changed,
fatih boran
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best Affordable Cloud Call Center Platform
I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.
PROSThe Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.
CONSnothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)
Reason for choosing Call Center Studio
I can say, I never looked for other alternatives at all. Since I was always happy with the product and the service.
Kemal
Insurance, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Call Center Studio is our right hand.
They did almost everything what I requested.
PROSThe most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!
CONSThey did a lot of things beyond my imagination.
Reason for choosing Call Center Studio
Because, Call Center Studio has a very clear and user friendly interface. Callback Option. Integration with Microsoft Dynamics CRM. Advanced IVR options and payment system integration.
Reasons for switching to Call Center Studio
Price first, Call Center Studio does anything what Avaya can do + ease of use, cloud based and ease of integration tools. Great support team. Anything is possible with them.
Nazan
Printing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Every time I communicate, I have experienced that I am a valued customer
First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do
PROSI like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.
CONSI know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
Great system for monitoring calls and keeping track of representatives stats
Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.
PROSI really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.
CONSIt could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at
Korhan
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best In Mobility
I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.
CONSUI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.
ahmet
Logistics and Supply Chain, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
My thoughts on call center
Frankly, I do not comment on this question without using the application in detail.
PROSI do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
CONSIt is very bad situation that this software does not work on google chrome browser.
Serdar
Public Relations and Communications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Alotech is more than our business partner
Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.
PROSusefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.
CONSWe dont have any like less. All is perfect with them since 5 years.
Elvan
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2022
be honest
What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.
CONSThere is nothing I dislike about this software.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
easy to use, cool UI.
integrations with salesforce is a good asset
PROSintegrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.
CONSsometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Cheap, fast adopted and best customer experienced support team ever
We used ALOTECH to get payment on the phone
PROSThe software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.
CONSDetailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.
Ufuk
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
One of the best Call Center Tool
Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.
PROSEasy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications
CONSTo be honest, I can say none for this question.
Çiğdem
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The best in the market
This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.
PROSVery easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.
CONSNot crucial but an individual dashboard would be nice to have.
Bedii
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
No Investment and very easy
I recommend and 3 customers started using it through me and they are very satisfied.
PROSReasonable price advantage, service support, lack of investment
CONSI am satisfied with all the features I use
Reason for choosing Call Center Studio
cost and speed
Burak
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
New Generation Call Center
Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service
CONSIt is okay but merchant control panel can be redesign to be better
Nazim
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Alo tech evaluation
user interface is very easy and reporting is made easy.
CONSI had no problem this program. min 3,5 years
Reason for choosing Call Center Studio
easy to use, cheap and fast support
Reasons for switching to Call Center Studio
Avaya is expensive