All CallTools Reviews
1-25 of 128 Reviews
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Anderson
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great for speed dialing
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
CONSSome times get stuck when many lead are assigned.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Hannah
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Calltools is the best software to run a successful call center
My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!
PROSI think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!
CONSI think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!
Reason for choosing CallTools
In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team!
Vendor Response
Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team
Replied April 2023
Josh
Industrial Automation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Good product - works as expected
good power dialer for campaign-based cold outreach
CONSthe UI is a little outdated and confusing
Vendor Response
Hi Josh, Thank you for the 5 Star Review! - Call Tools Team
Replied March 2024
Alex
Construction, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2020
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
PROSThe ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
CONSThe support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Reason for choosing CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.
Reasons for switching to CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.
Ashraya
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Useful Product
Meets my need. I mostly use the autodialer
CONSWish they had a built in CRM so that I didn't have to go get another one.
Vendor Response
Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team
Replied April 2024
Joseph
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!
Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.
PROS"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.
CONSYou must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.
Reason for choosing CallTools
Ease of use, customization, most robust, and agent feedback
Reasons for switching to CallTools
Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users.
Vendor Response
Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team
Replied November 2022
Nikolai
Verified reviewer
Wireless
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2017
Great AutoDial and Management Oversight ability
The ability to have better management oversight and for team to make more calls.
PROSThe AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls.
CONSThe follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.
Vendor Response
Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team
Replied October 2017
Firas
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Highly recommended
Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option
PROSEasy to set up and the customer support
CONSNothing so far all good and no issues to mention
Vendor Response
Hi Firas, Thank you for the 5 Star Review! We are happy to hear Michael assisted you as he did! - Call Tools Team
Replied April 2024
daniel
Financial Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
[sensitive content hidden] THANK YOU!!!!!
Great customer service thank you [sensitive content hidden] he really knows the product!!!
CONSnothing i did not like about the product!!
Vendor Response
Hi Daniel, Thank you for the 5 Star Review! We are happy you love all things Call Tools! - Call Tools Team
Replied April 2024
Andrew
Wholesale, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Review by Andy Skarvada
its a very complex software but has all the features, [sensitive content hidden] was very helpful in helping me get set up and even helping me cancel when I decided to get into a different business. Thank you for the great customer support.
PROSit has many features and automations that are very helpful
CONSthere are many moving parts and extra features that just make it more complicated and confusing
Vendor Response
Hi Andrew, thank you for the 5 Star Review! We appreciate your kind words!
Replied March 2024
Eli
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
My Go to Dialer
Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive.
PROSCalltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.
CONSThe software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.
Reason for choosing CallTools
similar price but get the 10-line dialer.
Vendor Response
Eli, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team
Replied January 2023
Mary Ivan Grace
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Calltools Save the Day!
FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy!
PROSIntegrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.
CONSNone so far, we have been using this for almost 3 years now
Vendor Response
Hi Mary, Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team
Replied April 2023
James
Consumer Electronics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Don't Get Much Better Than This
I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.
PROSTime saving and packed with information and UI is simple.
CONSA better management when using slow Internet connection.
Vendor Response
James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team
Replied March 2017
Terra
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Best decision for our business!
Call Tools Dialer has completely transformed the way our team communicates with our clients, and I can't praise it enough. This powerful tool has streamlined our calling process, boosting our productivity and enhancing the overall efficiency of our business.
PROSCall can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns.
CONSOnly 20 live filters allowed. Data organizer can be better.
Reasons for switching to CallTools
Cheaper.
Steve
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
After trying other Predictive Dialer platforms we have found Call Tools is the absolute best.
We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt.
CONSWe've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Michael
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2016
Disling system best value I have found
I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system
PROSEase of use
CONSWish they had hot keys. So some of my blind people can use it
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Ryan
Utilities, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Fantastic system that i highly recommend
Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.
CONSNothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Chris
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best Dialer
Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me.
CONSSome aspects of the software could be simplified
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Roger
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great features & excellent customer support from my account rep James Saif.
The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past.
CONSI would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Anthony
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!
Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.
PROSPhone clarity and connection rates.
CONSCan't say I have any complaints.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Oscar
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.
Time. It saved me a lot of time because its easy to use.
PROSI like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!
CONSThe only thing that I do not like about the software is that it works best without wifi and better with hard wire.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Rich
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
[sensitive content hidden] rocks!
The customer service! [sensitive content hidden] has been one of the best customer service representatives I have ever worked with in my life and I have been in sales for over 20 years. I have appreciated him and his wonderful customer service.
CONSNot my agent [sensitive content hidden] he has been awesome but it takes a long time to get a tech person on the phone!
Barb
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Easy to use, easy set up, proficent
Great for outbound calling cambaigns!
PROSWas able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.
CONSWasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023
Samuel
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Company and Staff
My experience was great.[sensitive content hidden] did such an awesome job by educating me on the system and also picking up when ever I needed him.
PROSI like how there customer service and assigned manager where always going above and beyond for me.
CONSHonestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager
Reason for choosing CallTools
I chose Call Tools because other investors that I know has praised Call Tools for there ability to deliver.
Vendor Response
Hi Samuel, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team
Replied June 2023
Adam
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
The best available CRM system on the market
Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.
PROSIt’s ability to call up to 10 numbers at once. The reports you can generate from the calling activity. The very fast and knowledgeable customer service.
CONSNothing to complain about. Everything was as expected.
Vendor Response
Thank you for the 5 Star Review!
Replied August 2023