Faveo Helpdesk
About Faveo Helpdesk
Faveo Helpdesk Pricing
Self-hosted and Cloud available with a perpetual and recurring license.
Starting price:
$14.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Faveo Helpdesk
1 - 5 of 98 Reviews
Smith
Verified reviewer
Construction, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Effective Remote Access Control and Ticket Management Platform.
Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.
PROSFaveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.
CONSFor me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.
Vendor Response
Thank you for the positive feedback Smith!
Replied May 2024
Sven
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Maintenance Session
It has a good GUI, Support is very responsive
CONSThe notification possibilities via e-mail are rather limited as I cannot address single persons
Vendor Response
Thank you for choosing us, Sven. We're constantly improving features to enhance your experience even more.
Replied May 2024
Harshal
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Customer Review - Faveo
Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.
PROSTicket Management, Customisation of each functions, API Integration.
CONSToo many glitches, slowness on platform, poor email communications and various bugs
Jeffrey
Computer & Network Security, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Helpdesk Review
Easy tracking on the support for projects
CONSthere is nothing that i don't like about Faveo Helpdesk
Vendor Response
Jeffrey, your support is greatly appreciated! We're delighted to know you had a positive experience with us. Your feedback means a lot to us.
Replied May 2024
Sanjay
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Faveo Helpdesk Feedback
I am happy
PROSHas all the reqd features for Helpdesk needed for our purpose.
CONSCan't put it up right now. i will update later on this.
