Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

It has a good GUI, Support is very responsive

The notification possibilities via e-mail are rather limited as I cannot address single persons

Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

Ticket Management, Customisation of each functions, API Integration.

Too many glitches, slowness on platform, poor email communications and various bugs

Easy tracking on the support for projects

there is nothing that i don't like about Faveo Helpdesk

I am happy

Has all the reqd features for Helpdesk needed for our purpose.

Can't put it up right now. i will update later on this.

Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.

Social media intergration is very excellent via Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.

It has no negative problems with Helpdesk since is a customer brading tool.

Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.

Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.

Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.

Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.

Useful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.

The Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.

Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used.

Time different from Indonesia make it a bit hard coordination

The feature summary of the ticket and agent

bugs after update the version software..

Ticket management in one place. Interface could use some improvements.

Contacts not working, Reports missing on time tracking. System update banner should only be visible to admins.Admins should be able to update and back up the system without Faveo Engineers.

All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.

Nothing as such. All of the features are easy to use.

Easy to access logs and Agent helpdesk, User friendly.

Need to improve on Reports , ie., Changes and Asset Management there is no option to have more columns

Ticket Approvals, Tickets Accessibility,

Users cant see the approval status of ticket where it is pending

Cost compared to other alternatives. It provides the basic ticketing functionality required.

Some functionalities do not work, or are not easily configurable by the admins. Needing the supplier to make changes in the code.

easy to use, and that we can put the ticket on many statuses like (waiting customer, in progress, etc..)

that we can put the ticket on many statuses like (waiting customer, in progress, etc..)

Great, user-friendly software with excellent vendor support.

First customer use experience can be a little complex.

We have evaluated so many Ticketing tool in those tools favio seems very cheaper price and we will get good support for the tool.

The tool is very user friendly and , anyone can manage Easly, In case any difficulty we can reach to the support team and they will fix the issues in an hour.

Easy to access Faveo modules and easy to use

Nothing found as such now . Everything working fine .

Easy of use, intereface, greate support.

All is great. All is great. All is great.

Customization and Simple. Also the one time payment option is handy for those who do not want Subscription.

Price. Annual support plans should be a little cheaper at this point.

Straight forward, easy to use when there are no issues

Takes long to get assistance when the is an issue on the helpdesk

I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

good

easy to use, full our basic requirements

we are using only from last 6months we need some time to provide exact evaluations.

Pricing, in the past I used zendesk and Faveo replace this perfect with les as 10% of this price.Wen I have need the support is fast and solve any problems as fast as possible.

I dont encountered any cons at this moment I`m very satisficed with Faveo.