All hello24.ai Reviews
1-21 of 21 Reviews
Sort by
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Simple to use whatsapp application
Overall positive experience
PROSability to create templates with easeeasy to setup with shopifyfast response from support team
CONSchatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken
Saurabh
Oil & Energy, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2023
Hello24 Service rating and review
I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.
PROSHello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.
CONSNot giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.
Reason for choosing hello24.ai
We thought Hello24 is having the features which we need to grow our business and It is Indian base company, so we hope our data will safe.
Vendor Response
Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.
Replied July 2023
Elisée
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2023
Satisfy but must do efforts
Good
PROSAssistance of the team. I think Hello 24 has a good team
CONSI recommend Hello24 to begin your activity to increase résults
Swati
Apparel & Fashion, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
One step solution to manage all your customers with perfect API/AI
It was very great
PROSChat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.
CONSMore uder friendly UI in broadcast page.
Yogesh
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Business easiness with Hello24.ai
I really like the way it is designed.Easy to handle and great support
PROSCustomer support is very great. Speically [sensitive content hidden] very helpful for any question.
CONSThere is nothing as such to write so why should I ? :)
Reasons for switching to hello24.ai
NO customer support
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
whatsapp notifications
very pleasant. tool works as expected. technical support is very good.
PROSgood tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.
CONSnothing much. it covers our use cases nicely.
Parasuraman
Retail, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Sophisticated conversational platform at exceptional price!
It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.
PROS1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started
CONSUI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.
Reason for choosing hello24.ai
1. Price 2. They have good no. of Marketing automation use cases on their platform
Raghav
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Effective Whatsapp marketing app for Shopify store
It was very good. The team was very supportive with our queries.
PROSIt integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.
CONSBroadcast campaigns had some customer limits
Vijay
Food & Beverages, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
WhatsApp shop - Krpl
It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality
PROSVery young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant
CONSThey need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Marketing Automation made easy!
The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time
CONSNothing as such. The features I used were very useful
Manikanta
Apparel & Fashion, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Hello24's -Reliable messaging solution for businesses
Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.
CONSBroadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.
Vendor Response
Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.
Replied July 2023
Prachika
Apparel & Fashion, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Usage
Ease of Use and quality of product.
PROSThe product is easy to use and can be understood in 1 training session.
CONSPre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.
Reason for choosing hello24.ai
Ease of use
Akanksha
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Hello 24 for A Curve Story
It's been great, the team is easy to work with
PROSEasy to use & accessibility is great. Customer service is good too
CONSThat we can't initiate a msg to a customer without waiting for their response & approvals for marketing msgs take a little too long
Priyanshi
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Feedback for Hello24
Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai
CONSNo nothing as such, by now. Just a little complex portal rest all good.
Ramprasad
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Superb support
Superb support
PROSAutomation and price Local guidance Thanks for sharing the webinar and invoice
CONSSupport and price and commercial good in price
Mohamed
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Good customer service
Customer service was great compared to the other competitors.
CONSI didn't notice any big con here. It was good.
Nihar
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Best software for whatsapp api
It works great for our team. Saves lot of time for our team in chatting. Quick & relaible
CONSNothing is bad about hello 24. We are impressed
Shanmuga
Information Technology and Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
It is a great product to use for marketing campaigns with Whatsapp & engaging with customers
1. Ease of on-boarding; Onboarding was simple & easy 2. Price - They offer the lowest prices compared to others 3. Ease of use - Simple to use the product & run campaigns 4. Customer support - The team is reachable at any point & answers questions quickly
CONSDoesn't work well with Safari browser. We tried & were told to use Google chrome. No issues in Chrome
Nilofer
Banking, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Efficient platform
hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!
CONSLoved the features. Nothing to complain.
Vijayavinayagam
Electrical/Electronic Manufacturing, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Best in conversational commerce platform
Forum with better useability & accessibility and great content strategy
PROSDeploy marketing campaigns & Customer engagement
CONSShould automate customer support queries to the fullest
Sultan
Food & Beverages, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Good
Good to go, planning to go more projects
CONSNothing cons. Team is more supportive and energetic