All Hemlane Reviews
1-25 of 157 Reviews
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Doug
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed March 2022
Best business decision of 2020!
Ini
Verified reviewer
Computer Software, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
I could not have kept costs down and realized additional revenue without Hemlane!
I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane. Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane!
Patsy
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Saved From Paying for Tutoring to Learn my Software
I am paying much less each month with Hemlane and enjoying the experience much more. I am still learning to use the system but I do not feel I need to pay a tutor to help me learn. It is much more user friendly, and the support I have received from [SENSITIVE CONTENT HIDDEN], my primary contact, and other support members has relieved stress I was once feeling.
PROSThe support I have received from [SENSITIVE CONTENT HIDDEN] from day 1 has been phenomenal. I appreciate how I am always able to schedule a meeting with [SENSITIVE CONTENT HIDDEN] within a day or two, if not the same day. I love that I can send her an email ( and receive a reply) when a question comes up for me, but an immediate answer is not required. She still gets back to me in a timely manner. I am still learning the software, but its much more user friendly, than my previous property management property.
CONSI am not sure that the financials tracking aspects will prove to be what I would like to have overall. But I am sure I will be able to work around that if necessary with [SENSITIVE CONTENT HIDDEN] help.
Reasons for switching to Hemlane
I felt I needed to bee an accountant in order to use it. Support started off okay but soon dwindled to almost nothing.
Juan
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Hemlane is a good product
Excellent lease tracking which provides a relatively seamless way for tenants to pay electronically
CONSI don’t like that in Financials, I can’t look at what’s outstanding for the current month without filtering
Vendor Response
Juan, thanks so much for your review! We appreciate the time you took to write this and to provide our team with feedback on the Financials. We look forward to continuing to improve our services with this in mind.
Replied July 2023
Ross
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Hemlane is Great
As a multi family residential property management company Hemlane was the best in terms of features, price and functionality. The software is very easy to use and customer support was really helpful with implementation. I highly recommend for anyone in need of automation!
PROSOnline payments and online maintenance features are essential.
CONSI wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.
Reason for choosing Hemlane
Price, service. Breeze and the other products we investigated had too many features that we wouldn’t use or too little. We wanted a very straight forward software and Hemlane had it.
Vendor Response
Thanks Ross for your review and look forward to supporting you in 2021!
Replied February 2021
Debbie
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Superior software and support at a very reasonable price
My initial communication with Hemlane was with [SENSITIVE CONTENT HIDDEN] a Hemlane support representative who instantly impressed me with his knowledge of the Hemlane software and property management in general. Not only was he extremely helpful in answering my questions, but he also took the initiative to input my property information in order to get me up and running as quickly as possible. He continued to follow up with me until all my questions were answered and I was able to navigate the platform on my own, which did not take long. He is a valuable asset to Hemlane and I very much enjoy working with him.
PROS1. See pertinent information about properties/tenants at a glance 2. Keeps track of financials and maintenance in real time 3. Emails updates on financials and tenant communication 4. Assists with marketing of properties 5. Relatively easy to navigate 6. Support services are awesome! Both human and web-based.
CONS1. Extra charge for marketing rentals to some popular websites
Reason for choosing Hemlane
I did compare several other programs that were geared towards smaller investors. I felt that Hemlane was the best value for the money and I have never looked back.
Reasons for switching to Hemlane
I felt like a small number in Buildium's large customer base, and their minimum monthly fee was relatively high considering the number of units I own. Their customer base is geared towards large property management companies. They also do not assist with maintenance issues- Hemlane does.
Toby
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Great long-term PM softwware
It makes back office tasks simple and straight forward.
PROSThe software provides a one stop solution for property management while not adding too many other features that detract from it's effectivness
CONSThere was no one that walked me through the setup. Although it was easy, it would have been nice to be able to get a person to provide a bit of assistance to maximize the efficiencies. For example, setting up a multi-unit property into units instead of individual properties.
Reason for choosing Hemlane
Simple and effective solution. Also, the [SENSITIVE CONTENT] set up a call to discuss with me.
Mike
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
User friendly and highly efficient
Hemlane is so user friendly it significantly cuts down on the time I used to spend and now I can spend more time growing the business.
PROSI love how simple it is to use. Our tenants and owners love it as well. Excellent software!
CONSThe only con was during the transition, getting all our owners onboard. Some of them are not techy and resisted change. However, Hemlane support was tremendously helpful and make the process much better.
Reasons for switching to Hemlane
We transitioned from a "Big Box" software company that had every feature you could imagine, but the problem was it was so complex to use that it was useless.
Vendor Response
Thanks Mike for your review and the Hemlane team looks forward to providing support to you and your rentals!
Replied November 2019
Tony
Commercial Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy and simple Process
I like that I can receive payments from my tenants and not be charged transaction fees. I also can keep up with my leases in one spot I can access all tenants profile.
CONSSome times I get lost going from one tab to another . My rep is always there to help.
Reason for choosing Hemlane
The option to collect rent without transaction fees
Reasons for switching to Hemlane
Hemlane is real estate specific and has more options to help manage properties. It saves alot of time.
Mackenzie
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
[SENSITIVE CONTENT HIDDEN] with Hemlane is a Rockstar!!!!
Love! Love! Love! If I can give 100 stars I would. Communication and trust is crucial in my line of work and [SENSITIVE CONTENT HIDDEN] has made this process sooooo easy. He answers all my questions in a timely manner and is confident which makes me feel good. Makes me feel like I am in good hands. So far he has not disappointed.
PROS[SENSITIVE CONTENT HIDDEN] was the primary reason why we chose the software. He has been amazing
CONSThere is nothing about the site that we do not like we love it all
Reasons for switching to Hemlane
Customer service was awful and the software is not user friendly
Ted
Design, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Powerful and easy to use
I just switched over to Hemlane from AppFolio and what a difference. Even though AppFolio is the bigger company, it’s buggy, and complicated to use. Hemlane is a breath of fresh air and the user experience is much better. I’ve had several great experiences with the customer service team and they were always available to answer question a. Highly recommend and only wish I switched earlier.
CONSSmall feature requests and need to be a bit more clear when selecting options in settings.
Reasons for switching to Hemlane
Wanted a better user and customer support experience
Vendor Response
Thanks Ted for the kind review, and we can't wait to get all of those UI/UX changes in for you!
Replied February 2021
B.J.
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Hemlane review
What sticks out the most about Hemlane is the customer support. I've had a customer advocate from trial until after implementation. He's been a huge help, reliable and a valuable resource.
PROSHemlane is relatively intuitive, easy to use and has all the supported features I need out of property management software. The financials page gives a very good snapshot of all rent and payments outstanding. Invoicing tenants is also very easy to do.
CONSNot sure if this is a function of the software, but it takes a minimum of three business days for rent monies to be deposited into my bank account. Do not like that delay.
Reason for choosing Hemlane
Cost.
Reasons for switching to Hemlane
VerticalRent went out of business.
Steven
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Best decision I have made since starting my own property management company this year!
Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****
CONSI wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!
Julian
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
The Best Property Management Software For Real-Estate Investors and Entrepreneurs
Hemlane is a wonderful tech enabled property management solution for real-estate investors looking for a cloud based and client centric partner that allows them to streamline their operations, cut costs, and interface with tenants and vendors in a time efficient manner. Hemlane's software is intuitive and brings traditionally cumbersome and time consuming property management processes such as rent collection, vendor coordination and payment, and leasing in to a time efficient and seamless system enabled by a superior technology backed by a professional and responsive staff. Whether you are a small real-estate investor looking to self-manage passive income generating properties, or are a full time real-estate professional with an existing full service property management staff and large portfolio, Hemlane can help modernize and professionalize your property management processes.
PROSHemlane is intuitive, client centric, and I like that it is developed first for a cloud and mobile environment.
CONSI only hope that Hemlane keeps adding features I reccommend--they have been very receptive to client feedback, and work to incorporate both design and functional changes as they make iterative improvements to their platform, and build out the technology's capabilities.
Lev
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
I love Hemlane
I like how I can handle every aspect of my property management business within Hemlane. From marketing and showing my listings, to applications, to collecting deposits and rent, to handling maintenance requests, Hemlane seamlessly manages all of these tasks and more.
CONSNo cons that I can think of. I wish I knew about Hemlane when I first got started in property management.
Reasons for switching to Hemlane
Hemlane is easier to use for me.
Felipe
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Lots of leads fast and notifications
Phenomenal
PROSI really enjoyed the number of leads I got right away and the notification system when someone was interested in a showing. The tenant tracking system also worked great and easy to follow.
CONSSome of the features can be difficult to find at first.
Reasons for switching to Hemlane
Wanted to try something new
Vendor Response
Thanks for the review Felipe! We're so happy to hear that you are enjoying the marketing features of Hemlane. We look forward to continue working with you!
Replied August 2023
Jacob
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to Use, Customer Support exceptional good
Very good!
PROSCustomer support. Live technician! when glitches appear someone is there.
CONSReport can not be arranged in unit order 101-183Late fees must be able to be levied at the end of Business day on the third day, not before. (after 5:30 PM)
Reason for choosing Hemlane
no hidden fees
Reasons for switching to Hemlane
easy to Use, for small investor with under 50 units
Dror
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Hemlane is #1 solution for self managing landlords period
my overall experience is very good so far, and im teaching other people to use it as a better solution vs property management companies.
PROSrent collection made easy, tenant's portal, superb tenants customer support when maintenance tickets are open, great UI, these are some of the pros i managed to see in Hemlane, and have not yest touched base with marketing.
CONSi think there are more better solutions for accounting as far as keeping track on property income and expenses. such as Stessa. and the billing method of Hemlane is just hard to get or understand. it seems to them very easy but its not like other websites subscription.
Reason for choosing Hemlane
chose Hemlane because it worked from the beginning with 0 issues.
Robert
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Recent adopter
Positive! The communication has been great (sometimes overwhelming even). The disposition of all the reps is very positive. They've been sympathetic to both tenants needs/concerns and well as owner decisions.
PROSMaintenance management. Leasing assistance.
CONSI have one home where four renters share. Each pay separately, some via Hemlane, some offline. Some of the accounting / financial management has been tricky.
Reasons for switching to Hemlane
Attempting to slowly move my portfolio over. Dipping a toe in the water to understand better how much of a time commitment I will have using Hemlane vs traditional property management.
Vendor Response
Thank you Robert for your review! We appreciate you taking time to write about our platform. We're especially glad to hear that the communication our team has with your tenants and owners has been a positive experience!
Replied August 2023
Gino
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Property Management
Easy to use. Very helpful. Quick response from the team.
CONSOh my god. So many emails. I get it though.
Vendor Response
Thank you Gino for your kind review! We appreciate you taking time to write about our platform. We're especially glad that our automations are helping you with your rentals!
Replied June 2023
Matt
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great Property Management Solution
Hemlane is great because it’s easy to use, inexpensive, and has a lot of great features. Additionally, the support team is great!
CONSI wish it could stay logged in on my browser and phone so that I didn’t have to enter login info every time I want to access it.
Danny
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
A must for landlords
I was able to fire an underperforming property manager, take the 10% of gross rents (plus random fees they came up with) and invest in Hemlane for a fraction of the cost and way better platform features. My property is 115 miles away and my biggest concern was collecting rents and communication with tenants. Hemlane eliminated that issue for me and made everything more streamlined and passive, which is what us landlords want from our investment properties.
PROSEase of use for the owner and tenant. Communication flow and accounting all in one spot with quick turn around between tenants paying rent online and the rents being deposited in the bank account. Tech support for both the landlord and tenant is outstanding.
CONSNothing has been an issue so far. Even in the short time I’ve been using Hemlane, the platform is evolving better ways to streamline landlord-tenant communication via text etc.
Vendor Response
Thanks Danny for your kind review! We look forward to providing you with additional services and features, while you're 115 miles away from your investment!
Replied March 2020
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great Product That is Constantly Being Updated
Hemlane has begun to drastically change the way we operate our business. It is great to be able to keep all lease documents, maintenance requests, payment information/history, etc. all in one place. The site is easy to navigate, has a pleasing user interface, and its feature set always seems to be improving.
PROSCustomer Service has been great about getting back to me quickly with answers to my questions and listens to my feedback about how current features could be improved and about new features that would benefit my business.
CONSSome useful features have not been released yet.
Vendor Response
Thank you for the review! And, we can't wait to get more great features out for you.
Replied October 2018
Dillon
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Customer Service and Onboarding
I've had a great experience with Hemlane. Onboarding could not have gone smoother and the overall value of the software is there.
PROSThe services that it provides is definitely towards the upper end for property management software. The pricing is about middle of the road which makes the value for the price pretty high. The best part about the company has been [SENSITIVE CONTENT HIDDEN]. I purchased a property with a tenant that had bad contact information listed. He helped give me resources to onboard the tenant and has made the software very easy to use.
CONSThe price could always be a little bit more affordable. Currently their largest option is $40/unit/month. Normally that would be very competitive but since I invest in lower income housing, it gets closer to the 8-10% that a normal property manager would charge.
Anonymous
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
Best property management for the price!
-Dashboard gives a great overview -Email communication keeps me up to date -Consolidates vital info in easy to see landing page -Easy ACH for tenants plus they love that it is free for them -Easy management of work orders -Easy marketing functions
CONS-Unable to pull reports on different payment types each month (off line, ACH etc...) -Offline payment function needs simplification -Does not allocate late offline payments at a single point of payment screen -Groups payments by number of "late payments" and not property or renter -Requires other service (zInspector or others) for move-in and move-out inspections -Does not allow for mapping of work orders to service provider
Vendor Response
Thank you for your review on Hemlane! Work order mapping will be coming as new features in January 2018. We look forward to supporting your management.
Replied December 2017