All Hotel Link Reviews
1-25 of 53 Reviews
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Maria Natalia
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
User Friendly Software
Easy to use, time saving, and effective to generate bookings.
PROSEverything is on it. The software saves my time to allocating the rates and availability. Very effective to generate the booking to website. The most important thing is that the channel manager makes my hotel is getting popular thought we are located faraway from the center of Lembongan Island. Great job, Hotel Link!
CONSThe report in Front desk is rarely the same with the manual report, but it doesnt happen often.
Reason for choosing Hotel Link
Their support team doing really great job, fast respond and ready to help me at anytime. Easy to be contacted by local number.
Vendor Response
Hi Maria, Thank you for leaving us a review. It is nice that you find our system user-friendly and you are satisfied with our customer service. We hope that you will like our upcoming system features which are gonna live in the future.
Replied February 2022
Silvana
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Rockwater Resort Review
Professional company to be associated with. Their support team are excellent and always available. Have never experienced any down time. If there is a glitch, technical support work on the issue quickly to resolve in least amount of time.
PROSwebsite setup, calendar, payment and channel manager are easy to set up, implement and use.
CONSThere isn't much not to like. To use this software you don't need to be an IT guru. Every step of the way there is always an option to proceed or cancel action which is great.
Reason for choosing Hotel Link
Easy to set up and use; cost is very affordable for the modules used; ability to converse with real people who listen.
Vendor Response
Hi Silvana, thank you for sharing your feedback. We're really glad that you like our platform and find it easy to use. Hotel Link always listens to our clients' opinions and take action on improvement to enhance their experience.
Replied August 2021
Keith
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
INTEGRATION with OTA'S NOT EASY BY ANY STRETCH OF THE IMAGINATION
Great Business Concept, with what seems a perfect choice, for those looking for a Calendar Minder. In a way I am glad to have tried the Software, I am sure it has made me stronger and more knowledgeable of the Industry and teaming up with Gianfranco has been a blessing
PROSGianfranco, A very knowledgeable Hotellink Consultant, the representative brings his A Game to the Table Priced competitively the package is well implemented by Hotellink Offers some great insights of the Travel Industry Perfect for those who set a years single tariff and happy to just walk away, but for those wishing to set different rates and criteria, you will find it painful.
CONSThe integration of the Calendar to the OTA's is more than problematic, it just does not work as it should, I am not sure where the problems lye, but it just makes life very stressful spending so much time finding solutions to all the glitches. The only OTA to run smoothly is Booking.com which is 5 stars The worst have to be Agoda and Airbnb, both not helped from their own internal support teams being practically non existent. I find the Calendar as useful as a Chocolate Tea Pot, trust me here if you have used Calendar Managers in the paste, this will kill you constantly flitting from one page to the other with no legend offered as to what all the Calendar Colours changing before your eyes mean ! At the beginning I thought the problem was all mine and like a New Car it just needed some more time to get into the nitty gritty, now months and months on, I now realise it is outdated and probably beyond a tweak or two.
Ed
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
Hotel Link User chasing simple yet effective system
Very happy, very easy to learn, very easy to progress and fix up items.
PROSI find the system easy to use, functional and simple as a back end programming for all of our Channel OTA, website, reviews bookings and customer details
CONSThe only simplified addition I am searching for is multi guest functionality. Our groups and guests sometimes have more than one family member and we would the ability to capture this and feed into our daily PMS operating system.
Reasons for switching to Hotel Link
Better offers, more accessibility, better features
Vendor Response
Hi Ed, Thank you for your feedback. It is so great that you love the simplicity and effectiveness of Hotel Link system. Your comment for the improvement is appreciated and we will consider it to make the system better.
Replied February 2022
James
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Glad I made the switch
I’m very happy and have found [SENSITIVE CONTENT] very helpful throughout the whole switching process.
PROSSwitching to Hotel Link from another big name company was easy, they took care of everything and made it painless. I like the functionality and find it so much easier to use and navigate. I have already seen an increase in direct bookings. The best of all is it has reduced my costs compared to my previous channel manager.
CONSThe pre-populate function needs to improve to include a database of regular guests, so you don’t have to keep inputting their details for every booking.
Reason for choosing Hotel Link
Costs, functionality and better onboarding support
Reasons for switching to Hotel Link
Costs, more functionality and better website layout to drive bookings.
Vendor Response
Hi James, thank you for trusting and using Hotel Link's service. We are very happy that you have good experiences with our support and you can gain benefits about cost & effectiveness from Hotel Link's channel manager.
Replied August 2021
Yana
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Affordable and easy to use software solution
Channel manger is easy to use.
PROSHotel Link Solutions have locally based office which helped us with setup. - easy to use software. - local assistance is quickly available.
CONSIs not yet integrated with on PMS, but that is in process.
Reason for choosing Hotel Link
we were approached by Pacific Trade Invest for assistance in re- developing our website and they also provided channel manager solutions via Hotel Link.
Reasons for switching to Hotel Link
We support locally integrated business
Vendor Response
Hi Yana, thank you for sharing your experience with us. We appreciate that you chose to switch to Hotel Link Channel Manager. It is nice that you find the system easy to use and happy with our local assistance. Customer service is a sector that we always focus on to deliver quality service to our clients, starting from the onboarding process. Thus, it is terrific to hear that you are satisfied with our support throughout your engaging time with the products.
Replied August 2021
Richard
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great to work with and first class support
First Class. We were unsure at the outset as this was new territory for us as Petrock Holiday Cottages. But from the first meeting to discuss the new website design to the implementation and ongoing support all been excellent. All of our questions have been addressed however small and we definitely feel that Hotel Link are there for us. The website and software are now bedded in and we are very happy with the way things are set up. It’s been a very good experience all round with attentive and professional Hotel Link representatives. [SENSITIVE CONTENT] our representative in the UK has been outstanding. Thank you Hotel Link.
PROSThe website and the management of it. The option to control our calendar and charges across multiple platforms. Once we’d had instruction on the hotel link extranet we find easy to use and navigate.
CONSHappy with all of the features of the software generally. Hotel Link support notification and demonstrate any new features and provide excellent support.
Reasons for switching to Hotel Link
Booking.com where stopping support of their website hosting and management software so we needed a new website. We also wanted to have the capacity to link to other channels and so this product worked for us.
Vendor Response
Hi Richard, thank you for giving us all these kind words and we so appreciate that you took your time to share your experience with us. It is fantastic to know that you are happy with our service and dedicated support. We always strive for customer satisfaction by providing quality services and being around for help whenever they want. Thank you again for your review and we are looking forward to seeing you again in your local.
Replied August 2021
Ross
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great system and AMAZING service.
The system is bigger and has many more features than what we need, but it is perfect for a smaller accommodation provider.
PROSHLS is simple, easy to use, teach and learn. There are many features that we don't use but could if required. The customer care and technical help has been fantastic and prompt. All of our issues (billing) was sorted very quickly. Being able to access the system via an app whilst not on site is very helpful.
CONSThe only suggestions is being able to search for a guest, either past, or future via a search bar in the menu.
Reason for choosing Hotel Link
Ease of learning, access via an app and as i have said, great service from their team of techs, sales and management. You really couldn't ask for a better team behind your small, or large business.
Reasons for switching to Hotel Link
Ease of use, better pricing AMAZING SERVICE
Vendor Response
Hi Ross, Thank you for leaving us a review. It is so great that you love Hotel Link system and our customer service. Your feedback is such a big motivation for us to improve the product every day. Also thanks for your improvement suggestion, it is recorded by us to consider for the next development plan.
Replied February 2022
Sadu
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Best UI/UX so far for the booking system
I really like the UI offered by Hotel Link, with a simple and easy-to-use UI that makes the user experience is great. Many features are constantly being developed by them and I'm sure this software will get even better. The mobile app is really good, we hope they can add more features to it. They also really care about users, by offering to help during the pandemic so that we can survive together in difficult times.
CONSWe really want to have the iCal importer feature so that it will be easier for us to handle bookings on systems that are not supported by Hotel Link. We also hope they recruit more customer support so they can solve our problem even better.
Vendor Response
Dear Sadu, thank you for taking your valuable time to share your feedback. It is nice to know that you love the user interface and experience of our system. We always strive for our client's success and want to be with them to get through this difficult period together. Regarding the support comment, you can easily reach out to our support team via regional representatives or email project@hotellinksolutions.com or even through our social media. We are always there when you need assistance.
Replied August 2021
Richard
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
A Good Channel Manager Overall
Overall quite satisfied but there are some areas for improvement and fine tuning which would make it even more user friendly, or could improve it to cater for certain individual needs and properties/businesses.
PROSIt prevents the possibility of overbooking situations if you are using multiple OTAs and keeps tabs and records regarding statistics. Also has the option for manual inputs of reservations & bookings and takes care of availabilities. If used all the time for reservations and bookings easy to get yearly figures and revenues etc etc.
CONSSetting up of rates and availability a bit laborious which could be simplified and more user friendly.
Vendor Response
Dear Richard, thank you for sharing your feedback. It is nice that you find our Channel Manager supportive to control your availabilities and bookings throughout multiple OTAs and prevent overbooking issues as much as possible. One of our main objectives is to provide an easy-to-use system for all users, so your comment is good for us to improve.
Replied August 2021
Adrien
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Nothing much to say
So far it s ok but i wish to habve more feature to help us to find the right price and to have more figures for analyse
PROSEasy to acces for our staf and our management
CONSthere s a Lacke of data for the analitic part
Vendor Response
Hi Adrien, thank you so much for your feedback. We are happy that our system can support your staff and your management to perform tasks more easily. The Hotel Link dashboard does include some necessary data for hoteliers to control their overall performance. However, if these are not sufficient for your analytic reports, you can send your detailed request to our regional support team or email project@hotellinksolutions.com. We listen to every client's feedback and check if it is feasible for the implementation to add more value for our clients.
Replied August 2021
Tarciso
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2022
Ajuda no gerenciamento
O sistema ajudou no controle de reservas e nas vendas, mas ainda muito fraco para fazer orçamentos, mesmo assim ajudou bastante no crescimento das vendas diretas.
PROSControle das reservas, gestor de canais de vendas e o site integrado.
CONSMuito confuso os relatórios, não registra os e-mails dos Hóspedes para publicidade, não tem App para iOS somente androide, algumas funções dão bug e o suporte fraco para o usuário.
Reason for choosing Hotel Link
Pelo valor custo benefício e funcionalidades básicas que solucionaram alguns problemas, mas falta uma produção automática para orçamentos.
Vendor Response
Hi Tarciso, Thank you for leaving us the feedback. Unfortunately, you are not satisfied with some points. We're sorry for any inconvenience which may be caused. We want to mention some ideas in your comments to make them clearer. Firstly, our system does record the guest's emails in the Guest Details Report section, so the user can export the file for further purposes like advertising. Secondly, our app has both Android and IOS versions so it can adapt to different mobile devices. Regarding support, we have various channels that the user can reach such as local support teams (applicable for some regions), message box on the extranet dashboard or sending your request directly to the support team via email support@hotellinksolutions.com. Hope that this answer is helpful for the issue that you are facing.
Replied February 2022
Alexandre
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Um ótimo time de Suporte
Estamos muito satisfeitos com o controle que o Hotel link nos oferece sobre todo o movimento de nossa Pousada.
PROSO Suporte que recebemos da pessoa do Hotel Link responsável pela nossa conta. Sempre atencios e disposto a solucionar nossos problemas e dificudades.
CONSNas reservas, nas janelas de "EXTRAS" e "PAGAMENTOS" deveria haver um filtro para eliminarmos do campo visual os itens deletados, ou eles deveriam simplesmente sumir. Isto causa muita confusão, quando efetuamos algum erro de registro. Nas mesmas janelas, quando imprimimos as faturas os ítens registrados não aparecem na ordem que registramos, o que gera uma confusão para explicarmos aos hóspedes o que foi cada consumo.
Reason for choosing Hotel Link
Foi a melhor opção que encontramos, adequada ao tamanho de nosso negócio.
Vendor Response
Hi Alexandre, thanks so much for sharing your experience with us. We're glad you felt pleased with our support and overall system functionalities. We're also sorry for some inconvenience that you are experiencing with the "Extras" & "Payments" windows. We will use your feedback to make some improvements in the future. Thank you again for taking the time to share your feedback with us. We're grateful for customers like you.
Replied August 2021
Vicki
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2021
Hotel Link Review
Support via Counterpoint Fiji is excellent
PROSThat front desk, website, channel manager and booking engine are all integrated
CONSSoftware jams up a lot and it feels like its brand new and has teething problems. The front desk calendar is annoying as it doesn't show how many nights a guest is staying, just the dates.
Vendor Response
Dear Vicky, thank you for your honest feedback. It is terrific that you are satisfied with our support in Fiji. We are also sorry for some inconvenience that you are experiencing with our front desk calendar. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. We will take a close look at your comment and strive to improve the system if it is feasible to increase our client experience in the future.
Replied August 2021
Elodie
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent client support
This channel manager software is very easy to use and the support is very good!
CONSthe quality of the pictures we can browse on the website is low. It would be great to offer a wider range of options for the website
Vendor Response
Hi Elodie, thank you for taking your time to leave us feedback. We very are happy that you are satisfied with our Channel Manager solution and our provided support. In terms of the website, we do provide many templates that you can change and adapt to your current website (if you are using our template website). For the images uploaded on the website, we do have the recommended size information on the extranet to guarantee the images displayed best, so you can refer to this to choose the right image size. If you still experience the problem, you can ask for our local support team to solve the low-quality images shown on the website. Thank you again for sharing your experience with us and trusting to use our services.
Replied August 2021
Melanie
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Very Helpful
Hotel Links Solutions helps me manage my hotel allotments and calendars on multi OTA websites. It also provides automated invoices, hotel vouchers and guest check in forms. My favourite service is the online booking widget which has enabled guests to book directly on my website.
PROSThe software is easy to use and understand. The support staff are always there to help if needed. It helps makes my job easy by cutting down time normally spent on logistics and organisation. It has also helped expand my business and introduced me to new OTAs
CONSThere is not anything I dislike about the software
Reason for choosing Hotel Link
Locally based company
Vendor Response
Hi Melanie, Thank you for the wonderful review and for taking the time to share your feedback with us. We really appreciate it. We are also so glad that you like our Channel Manager and Booking Widget along with the support provided. Looking forward to seeing you at your local!
Replied August 2021
TERESA
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
FELIZ DE CONTAR CON ESTA SOLUCION DE SISTEMA!!!
Ha sido una herramienta facilitadora de mi trabajo al 100%. Le ha dado a mi negocio una imagen mucho mas profesional y he vendido de modo directo mucho mas que antes.
PROSEs muy funcional, es eficiente, nunca he tenido errores del sistema. Cuando tengo problemas la respuesta de los asesores es en menos de 24 horas y son muy amables al contestar.
CONSCuando sincronizas el sistema con otros canales como son Booking.com y Expedia pierdes un poco de flexibilidad. Es decir no puedes tener ofertas diferentes en estos canales.
Reason for choosing Hotel Link
Me lo recomendó una empresa local. No tenia pagina web y el precio me pareció atractivo para probarlo un tiempo. Ahora estoy convencida de que fue buena idea adquirirlo.
Vendor Response
Hi Teresa, thank you for taking your time to leave us a review. It is great to know that you love our solution, and it can help you work more effectively.
Replied August 2021
Tithsophea
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A must have software for your daily business management
I like it a lot and will recommend to all other business partner.
PROSThe easy interface and customer service.
CONSThe social media feature need to improve.
Vendor Response
Hi Tithsophea, Thank you for leaving us a review. It is so nice that you chose to switch to Hotel Link from another brand and feel happy with your decision. Also thanks for your willingness to recommend us to your network, it is much appreciated.
Replied February 2022
Fernando
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Socio estratégico
Muy contento con la plataforma y la forma de integrar el motor de reservas, las OTA's, la pagina web y el sistema de reservas, todo integrado y manejado desde una sola pagina.
PROSLa funcionalidad del sistema es muy amigable, fácil de utilizar y rápido de aprender. Los procesos son bastante rápidos, no tenemos problemas de lentitud o que se "cuelgue" el servicio.
CONSFaltan algunos detalles importantes que se deben tener en cuenta para el mando de un hospedaje, por ejemplo el poder editar datos de las formas de pago, realizar una reserva desde una reserva anterior, como un re-ingreso para no tener que llenar toda la reserva nuevamente.
Reason for choosing Hotel Link
Integración total, idioma, facilidad de uso, apoyo y servicio técnico en nuestra ciudad.
Reasons for switching to Hotel Link
Para tener integrados todas las OTA's, sistema de reservas y pagina web desde una sola plataforma.
Vendor Response
Hi Fernando, Thank you for leaving us your feedback. It is nice that you like our product. Your comments for improvement are appreciated. We will consider adding them in our implementation plan.
Replied February 2022
Eloy Soranzo
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
Facilidade Navegação
No geral para o meu caso em particular, atende minha necessidade
PROSSistema muito bom com facilidade para uso. Com poucos ajustes deve ficar no ponto de "bala". Precisa pequenos ajustes no sistema de bloqueio e liberação dos aptos limpos. Tem que desbloquear um a um quando deveria ter um clike para liberar todos os limpos.
CONSFalta armazenar o cadastro dos clientes. É muito importante ter registro dos clientes com endereços completos para fins de segurança e facilidade no momento do check-in. O sistema deveria buscar automaticamente pelo nome e preencher automaticamente todos os dados cadastrados
Reason for choosing Hotel Link
Menor custo benefício
Reasons for switching to Hotel Link
Diminuição de custos
Vendor Response
Hi Eloy, Thank you for letting us know your thought about our products. It is great that the system meets your needs. The improvement points that you mention are in our implementation plan.
Replied February 2022
Agung
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
One Stop Solution Service
By optimizing the Booking Engine feature from our website so customer book direct to us, so we save commission that we usually pay to agent
PROSI like the Channel Manager and Booking Engine feature, that helps our hotel booking operation running smooth
CONSSome details of booking which from agent is not displayed correctly , so we need to check on the extra net of that agent
Vendor Response
Hi Agung, thank you for taking the time to leave us a review. It is so nice that you enjoy our Channel Manager and Booking Engine. Regarding your comment about non-displayed details of the booking, could you please send your feedback to project@hotellinksolutions.com? We will look at this and consider it for future improvement. Thank you once again!
Replied August 2021
Roxana
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Excelente servicio
Llevaba mucho tiempo pensando en cómo aumentar mis ventas, llegar directamente al cliente final para ofrecer mis servicios. Después de la pandemia las cosas han sido muy difíciles, a la vez una gran oportunidad porque todo se había digitalizado... entonces dije: habré que aprovechar esta tendencia de la digitalización ya que es parte del presente "la nueva era de la digitalización " y pues decidí a buscar un socio estratégico para poder digitalizar mi negocio. Gracias a Dios me encontré con uno de los mejores en la tecnología HOTEL LINK, desde el primer momento me encantó, uno por el precio y 2 por el servicio, FUE GENIAL. Superó mis expectativas, fácil de uso tanto para el cliente y para mi. En los meses de prueba pude recibir reservas directas, eso me confirmó de que estuve yendo por buen camino.
PROSUno de los mejores en la tecnología Amo más el motor de reservas ya que me ha permitido aumentar mis ventas de manera notable de la misma forma la página web muy fácil de uso y dinámico. 100% recomendable El soporte siempre está dispuesto a apoyarte en todo tiempo. Es una gran herramienta y necesario para dar el siguiente paso en digitalización de mi negocio
CONSEn realidad todo funciona muy bien. Me encanta todo
Vendor Response
Hello Roxana, it is our honour to have a client like you. We are happy that you love our solutions and trust to use them to facilitate your digitalization journey. Thank you for leaving us this positive feedback and recommendation, it really motivates us.
Replied January 2022
Emilia
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent
Excellent. The Seychelles team is super helpful and efficient
PROSEasy to use, I can work with it with no complications and understand it, even if I am not too good with technology.
CONSFrankly, I am very satisfied. However, when I check for example occupancy, it breaks it per category, while I also would like to have the occupancy for the entire hotel in one go... but of course, I can calculate that easily myself.
Vendor Response
Hi Emilia, thank you for sharing your experience with us. We appreciate that you take your time to leave a review. It is great to know that you find our system easy to use, helpful and feel satisfied with our support. Hope we can catch up with you soon in your local!
Replied August 2021
Robert
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Game changer
Hotel Link was an integral part of our transition to using OTAs. This was not by design, but rather by necessity. As Bacalar grew in popularity and became trending, so did OTAs' domination of the market. While the decision came with much trepidation, Hotel Link made every aspect of the transition smooth and even helped improve my own website. They seem to have thought out very well all intricacies of their operation
PROSHotel Link allowed us to make the transition from direct sales to OTA simple and painless. It is very inclusive and adaptable. And very easy to learn and use quickly.
CONSHonestly, can not think of many. Perhaps flexibility in website construction is an area in which they could improve.
Vendor Response
Hi Robert, Thank you for leaving us a review. We are happy that you choose to use our product. We hope that you will like the upcoming features of our system.
Replied February 2022
Sudarshan
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best Channel Manager
I am using hotel link solution since 2016, it ease my daily work, I could manage rate and inventory with all the OTAs on hassle free way, I am fully satisfied with its team and highly recomemd Hoel Link Solution to them who are looking for channel manager for their Hotel. Thank you once again.
CONSHotel link solution is perfect package to manage rate and inventory with all the OTAs.
Vendor Response
Hi Sudarshan, Thank you for leaving us a review. It is a great honour for us to have a long-standing customer like you. We are really happy that Hotel Link system can ease your workload and help you control sales on OTAs better.
Replied February 2022