All kintone Reviews
1-25 of 151 Reviews
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Philipp
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Great software which allows to quickly optimize analog processes. Fits small and large organization
Very easy to develop forms and workflows. User driven. Allows to deploy apps fast and supports quick changes based on user needs.
CONSThe mobile version needs improvement and is not as user-friendly as the desktop version. A better mobile version would greatly add to the overall value of the software.
Vendor Response
Thanks for the review! I will pass on your feedback about our mobile app. We are currently in Beta testing for Kintone Roam, a new version of our mobile app. This new app is intended for in-the-field Kintone users. If you'd like to check it out, please email support@kintone.com.
Replied May 2018
Tara
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Takes the Stress Out
I have accurate reports, solid information and feel confident in my presentations because of the ability to have reports at my fingertips.
PROSI love that Kintone allows me to retrieve our data in an easy to understand way. I can pull reports, manipulate them and present the data easily.
CONSI wish it were a bit more flexible in regards to searching for information.
Reason for choosing kintone
n/a
Reasons for switching to kintone
I needed to be able to use my data without a lot of technical skills.
Vendor Response
Hello Tara, Thank you for your wonderful review! We're glad to hear you are satisfied with Kintone, and find our product user-friendly. I've included a link below on how to search data in Kintone. Searching Data: https://get.kintone.help/k/en/user/search/search_details.html Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success
Replied August 2020
Ru
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2022
It's A "OK" product
It can assign someone with a certain task, and it's easy to create some easy apps.
CONSIt cannot do certain things like anker link. It is very inconvenient that it cannot do something easy like this.
Vendor Response
Hello Ru, Thank you for your positive feedback! We're happy to hear that Kintone's application development and task management capabilities are working well for your business. That being said, your feedback regarding anchor link is noted and passed to our product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Replied October 2023
Russell
Information Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Great Value and Easy to Use
Great, customer support has been easy to use and the staff is very knowledgable about the product.
PROSKintone is easy to customize without coding knowledge and offers almost all of the functionality of products that are 5x as expensive.
CONSIntegrations with other programs need to be refined and the ability to reverse a step in the process management system would be really helpful.
Reason for choosing kintone
functionality and price
Reasons for switching to kintone
Needed additional functionality and the ability to restrict access to certain information based on user login.
Vendor Response
Hello Russel, Thank you for your great review. We're glad to hear you enjoy Kintone's flexibility and functionalities! As for the integrations, we have Kintone Developer Program; Help and support on plugins, integrations, technical assistance can be found here. Kintone Developer Program: https://developer.kintone.io/hc/en-us You can set up Process Management so the status can be reversed. I would be happy to connect you with your Customer Success rep to help set this up on your domain! Our team is always glad to help you if you need any further support. Best, Marie Kintone Customer Success
Replied June 2020
Ben
Printing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product!
We have automated our quoting process, our freight shipping process, our purchasing process, and many other procedures with Kintone. If there's a problem, chances are, we can fix it with Kintone.
PROSI love the custom nature of the software and the ability to customize every app with JavaScript. Offbeat Press is a custom screen printing company so everything we do is custom and we need a software that can keep up with all of our custom needs. Kintone does that.
CONSIf you don't have experience with JavaScript, it can become a little more expensive for various add-ons, but not much. And, at the end of the day, that's not a con against Kintone. It's a con against whoever is building the apps.
Reason for choosing kintone
Their price point and ease of use were the perfect melding point for us.
Vendor Response
Hello Ben, Thank you for your great review! Happy to hear that you enjoyed the flexibility of our product. As you may already know, we have Kintone Developer Program for help and support on plugins and integrations. Kintone Developer Program: https://developer.kintone.io/hc/en-us Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success
Replied June 2020
Mary Kaye
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Kintone Platform Review
Great support.
PROSLove the use of plug-ins and modular programming. As a former Sr. Sys. Analyst in the utility industry, I was impressed with the ease of use of the Kintone product and the ability to come up to speed to develop a useful program.
CONSDid not find any negatives. Looking forward to the evolution of our software.
Reason for choosing kintone
Pricing and ease of use of the product. App based tools that run on phones/tablets, which works well for our food bank distribution.
Vendor Response
Hello Mary Kaye, Thank you for your great review. We're glad to hear you are satisfied with Kintone, and find our product user-friendly. Please feel free to reach out if you ever have any questions or assistance. Best, Marie Kintone Customer Success
Replied December 2019
Betsy
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
A great fit for our company
We researched and purchased Kintone to replace a paper process that had been taken advantage of. We needed a software that we could program several programs. We also needed these programs to have process management checks and balances and an audit trail. Kintone seemed to fit all of our needs. We've been very happy with the program and how easy it has been to use.
PROSIt is very user friendly, very easy to setup new applications. Support is easy as well, quick responses. The process management piece is very simple to setup. There are lots of add-ins that are free or for purchase that make it even more useful.
CONSThere are no cons at this time. It has done everything we've needed it to.
Reason for choosing kintone
It was more user friendly, very easy to program and setup new applications.
Pamela
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Perfectly suited to our needs.
Our firm has been more organized and our work product is more streamlined. Deadlines don't get missed and we love that the software keeps track of the changes made, as well as who made them.
PROSThis program is easily customizable. Perfect for keeping our team on task and preventing them from missing critical dates and response deadlines.
CONSI can't think of anything I dislike about this software.
Andrea Yarlyn
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
The revolutionary tool that changed the way I manage my data and collaborate as a team.
I really like the drag and drop capabilities that allowed me to create and customize my own database applications without the need for prior programming knowledge.
PROSIt's great, it allows me to centralize all my information in one place which made collaboration and project management much easier.
CONSThere are some specific features or settings that I would like to be able to modify or adapt to further suit my needs and work processes.
Vendor Response
Hello Andrea, Thank you for your positive feedback! We're happy to hear that Kintone's data management and customization capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Replied October 2023
Grace
Construction, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Kintone saved the day when I couldn't find any service that fit my business.
Overall, we love this program. It's currently used by 10 folks but will be used wider soon!
PROSCustomer service! They respond within hours and are always free to meet with me when I have a new request on ways to customize the platform to fit my specific business' needs.
CONSWhen filtering by a piece of data that contains letters, you have to ensure all data that is entered is done exactly the same (even with capitalization) or you will miss data. It would be great for the program to pick up all data despite this. Ex. Addresses are entered by my team and might say "630 S San Pedro" while others say "630 san pedro".
Reason for choosing kintone
I couldn't find many other programs that fit my needs and for those that I did, none of them could be customized like I needed.
Sandra
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Increased productivity and time to focus on value add/business growing activities
Our organisation was driven by spreadsheets and staff worked incredibly long hours and we imposed inefficient processes that were time consuming on our contractors. We have more than halved the amount of time required to undertake basic operational tasks and similarly reduced non-value adding effort on the side of our contractors. Our corporate knowledge is now supported by a strong and secure auditable system. The Kintone team have been exceptional in assisting us to realise our business vision with regard to systems.
PROSKintone was flexible enough to be allow us to re-create our somewhat unique business requirements from data collection, to workflow, to linking with other systems such as Formstack, Docusign and Xero, to communicating with contractors and customers. We were able to eliminate as much mundane and time consuming activities as possible to ensure that the only interventions required by staff members is to "add some value".
CONSIt is a little clunky around external organisations and users which we need to duplicate and link as organisations/contacts with departments/users
Reason for choosing kintone
"off the shelf" packages didn't meet our unique requirements and the organisation would have needed to turn itself into a pretzel fitting a "square peg into a round hole" adopting one of these. With Kintone we were able to meet our business requirements on a platform quite efficiently. It also allowed us to break our vision into phases to deliver results and then increase our sophistication in the meeting new opportunities.
Vendor Response
Hi Sandra, We appreciate your positive feedback. We are glad Kintone's is helping your business increase productivity. Your comment regarding clunkiness will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Mary
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Kintone Provides an Intuituve Citizen Developer Tool that Novices Can Set Up in Minutes
Very impressed with how straight-forward the product is, how down-to-earth and helpful sales and support staff are. There were no surprises. No "temporary" pricing. What you see is what you get, and it has greatly improved our content management and work flow process. A bit plus is the ability to link apps so that matching fields can be automatically populated, avoiding wasteful double data entry.
PROSKintone was so easy; logical interface with drag-and-drop functionality that makes creating your first app easy. Or you can upload a spreadsheet and decide how you want the data to display.
CONSSome of the functionality, such as setting up reminders, was complicated and required assistance from customer support. There is no way to "mass delete" notifications.
Reason for choosing kintone
Neither of those options were feasible because of development time, cost, or suitability. We just needed a tool to manage information and projects. Kintone allowed us to do that, and to integrate those apps to avoid duplicated data entry.
Vendor Response
Hi Mary, Thanks for your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Kimberly
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Kintone Makes Reports Easy
The data allows me to understand our target audience and see when the dynamics of our audience change over time. For example, we always assumed that 90 percent or more of our audience was low income. Now that we have more data entered into Kintone, I see that our audience is 80 percent low income. This reflects the shift in our local population, but it wasn't until we had more data in Kintone that I could see our assumption was wrong.
PROSIt's a comprehensive database that helps me wrote reports to funders. It allows me to customize the data I collect and easily make changes as needed.
CONSI wish there was an app that I could easily use on my phone in the field without having to use the desktop version.
Vendor Response
Hi Kimberly, Thank you for your feedback! We've been making some major updates to our Kintone mobile app since the beginning of the year. This will allow you to work on your phone from anywhere. It is available in both Google Play and the IOS store. Best, Larissa Kintone Customer Success
Replied August 2019
Stephen
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Kintone is like legos in the CRM world
Superb, we have been very thankful and I am positive it has more than paid for itself in time savings and reminders of previous conversations that led to upsells.
PROSYou can build it just about any way you want to fit your needs.
CONSThere are some limitations on what you can do based on what plug ins are available.
Reason for choosing kintone
Price
Vendor Response
Hi Stephen, We appreciate your positive feedback. We are glad Kintone's customizability is helping your business. We love your comment about Kintone as legos in the CRM world, which is very apt! Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Vaibhav
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Perfect Solution For Project Management
Kintone is very Powerful Software to handle multiple projects at same time. It solves all my problems of task managing and time distribution with the team. It also help me to improve my productivity to deliver my projects in time.
PROSkintone is very impressive tool for handling multiple projects with it's rich features like task management, progress tracking, reporting, etc. It's very easy to use and offers great UI for all users.
CONSAs I use Project Management Feature of the tool, It's difficult to finds issues with the other features. Personally, I haven't face any issue to manage multiple projects with my team.
Vendor Response
Hello Vaibhav, Thank you for your positive feedback! We're happy to hear that Kintone's project and task management capabilities are working well for your business. Please reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Replied October 2023
Heather
Music, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
A Great Project Tracker That Can Be Built To Suit
Overall I find Kintone to be worth the money and time. It has become an invaluable tool for us.
PROSI like that you can build Kintone to work best for you. It is easier than other CRM/project tracking platforms that i have used in the past. The fact that we can add various fields to specifically suit our needs is fantastic and not something I have seen in other, similar products.
CONSI do not like that certain status's have to be updated across all apps in order to match the main jobs page status. This can often lead to confusion and misinformation.
Reason for choosing kintone
Because of the build to suit functionality and overall ease of use.
Vendor Response
Hi Heather, We appreciate your positive feedback. We are glad Kintone is helping your business. Your comment regarding statuses will be passed over to the team. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Yasushi
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Thank you Kintone
After we started using Kintone, our work flow process made very fluent, and as we can save documents in Kintone, we could reduce time spent serching for documents in e-mail or folders.
PROSEasy app development for the administrators, easy use for the users
CONSAbout Permissions for fields on the Settings page, I'd like you to include fields which are on the "Table" contents because this feature is not standard function.
Vendor Response
Hi Yasushi, We appreciate your positive feedback. We are glad Kintone's customizability is helping your business. Your comment regarding Permissions for fields will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Darryl
Facilities Services, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2019
Kintone Ease of Use
Management of rotations of equipment to be sent for kitting program
PROSI'm a manager and I'm not in the system daily. The ease of use for me to access and have a dash board with all of my info. The dashboard lets me review the required data without having to reapply my search parameters. Also, finding new info or updating my dashboard is simple.
CONSNothing found as of yet. If something occurs I will reach out to Kintone
Reason for choosing kintone
Software was recommended. Once applied it provided the amount of data management required.
Reasons for switching to kintone
Simpler with dashboard and live updates
Vendor Response
Hi Darryl, Thank you for your feedback! The Announcement section of portal home makes it easy to keep up to date on all your information. Don't hesitate to reach out if you ever have any questions. Best, Larissa Kintone Customer Success
Replied August 2019
Shin
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Enhance your team collaborations & save your time!
It's just so great! We used to ask constantly to other members where the documents were filed and trying to look back at our last quote, last project, last shipping documents, etc.
PROSEase of use, coming up and making our own apps.
CONSIt can't email documents from the app.
Mitali
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Kintone: Perfect Solution For Project Planning
Kintone is very powerful software that helps all the companies to handle multiple projects and improve their results. I'm using this tool for projects planning and task management with my team.
PROSThe Software offers great features to perfectly planning your project work with your team and generate effective result. It's very easy to use and eye-catchy UI.
CONSPersonally, I didn't face any issue with the tool right now.
Vendor Response
Hello Mitali, Thank you for your positive feedback! We're happy to hear that Kintone's project planning capabilities are working well for your business. Please reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Replied October 2023
Nacky
Marketing and Advertising, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2023
Versatile and Efficient business platform.
This platform works with a variety of business models. Given that it doesn't require coding, the majority of its functions are simply and easy to use. The flexibility allows it to satisfy our currently requirements at acceptable level.
CONSAs a techy person, this platform is too simple as it doesn't require coding. However, I would really like to see how it's been done on the background. Also, adding more features would be beneficial such as sorting of apps based on personal preference rather than when it was made.
Vendor Response
Hello Nacky, Thank you for your positive feedback! We're happy to hear that Kintone's versatility and flexibility is working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Replied October 2023
Bruce
Health, Wellness and Fitness, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Great support
To whom it may concern. Kintone’s technical support receives five stars from our organization--and if there were more stars Kintone would receive them also. What more can I say--near immediate understanding of our issues and effective timely resolution have been the norm. From responding to emails and phone calls to remotely viewing my IMAC to extending the trial period, multiple methods of outstanding support were utilized. Our database is developed and ready to entertain beta testing. We are linking our residents by their attributes (education, history, geography, etc.) and interest (hobbies, physical activities, board and card games, etc). We look forward to a continuing successful relationship with Kintone—though we trust that our need for technical support is diminishing as we go live. Bruce Johnson, PhD Holy Creek Resident Link Database designer/administrator Christian Living Communities: Holly Creek Retirement Community (501c3 nonprofit entity) Centennial, Colorado 80121
PROSMet our needs for determingin matching interests.
CONSOccasionally difficult to understand and sometimes it does not update data correct;;u
Vendor Response
Hi Bruce Thank you for the positive feedback! Our technical support team would be pleased to hear your remarks. We are glad Kintone's support was helpful to your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Yumiko
Human Resources, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent software!
Kintone is extremely easy to learn and use. Each application is customizable so that is extremely useful too.
CONSI think the overall look of the software may be a bit outdated but there is nothing about the performance that I would say is a "con".
Vendor Response
Hi Yumiko We appreciate your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Scott
Oil & Energy, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Kintone is the BEST System We Have Ever Used
Customization options are second to none. It fit exactly what we wanted to achieve.
CONSOverall we are very happy, and at this time have not found anything to improve on.
Reason for choosing kintone
It was superior in every measurable way.
Vendor Response
Hi Scott, Thanks for the such positive feedback. We are glad Kintone's customizability is helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Replied October 2022
Arjun
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Recommended tool for all.
Really loved the task management and activity tracking features of the tool. Helps in reviewing the progress of my task. Great collaboration tools.
CONSShould improve the integrations provided by the software.
Vendor Response
Hi Arjun, Thanks for the positive feedback! We are glad Kintone is able to help your business with task management and activity. Please feel free to reach out to us if you have any questions. Warm regards, Kintone Team
Replied July 2022