Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

Stuck in the middle of being a manageable small company and having the resources of the big company.

I love the visibility of my team having the ability to see and work out of one queue. The ability to have access to multiple queues is also a feature I love.

One of the most impressive aspects is the ease of use. Whether you have been using a call tracking application or not, learning to use PhaseWare is quick and simple.

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

Well suited for help desks  and onsite technical servicing. Product keeps track of active & closed tickets, keeps a knowledge base and allows you to set flexible service and billing plans for clients.

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

We are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training.

PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease.

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

The price was affordable and competitive with the many other business solutions.

The licensing model is affordable. Tech support is very good.

Reports don't provide full access to all user defined or system fields without having to make some customizations. The web screens I found difficult to customize - not intuitive.

If you do not close the program when you disconnect from the net you get lots of error messages.

We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better.

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality.

This is a great product and the support staff are very good at in thier roles and will help the customer out any way possible.

Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment.

US Dollar

Mobile Locker is a sales enablement platform designed to help businesses capture leads, share content with buyers, track engagement metrics on a centralized dashboard. The artificial intelligence-powered software allows professionals to create personalized forms to gather quotes from prospective customers at trade shows or in the field, upload lead information to CRM and log signatures on mobile devices.   

Features of Mobile Locker include marketing automation, single sign-on, user management, push notifications, collaboration, developer API, custom forms and surveys, event badge scanner and real-time analytics. Administrators can utilize a presentation builder to create and publish content and receive email recommendations on weekly basis based on engagement and open rate metrics. Additionally, it enables sales representatives to capture customer information by scanning business cards or QR codes within the application. 

Mobile Locker facilitates integration with several third-party applications ActiveCampaign, Copper, Microsoft Dynamics 365, HubSpot, Veeva, Act!, Oracle Sales Cloud, Pipedrive and more. Pricing is available on request and support is extended via video tutorials, knowledge base, other online measures.


LongDescription

File Management

Real Time Analytics

Engagement Tracking

Content Delivery

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Lead Capture

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Templates

SSL Security

Single Sign On

Secure Login

Communication Management

Collaboration Tools

Churn Management

Data Capture and Transfer

Content Library

Sales Trend Analysis

Full Text Search

Template Management

Offline Access

Email Templates

Document Classification

Contact Management

Content Management

Lead Management

Sales Reports

Audio File Management

Real Time Data

Performance Metrics

Training Management

Two-Factor Authentication

Text Editing

Mobile Capture

Filtering

Role-Based Permissions

Real Time Notifications

Forms Management

Email Management

Video Support

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Templates

WYSIWYG Editor

For Sales Teams/Organizations

Website Management

Sales Onboarding & Training

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Feedback Management

Customizable Forms

Drag & Drop

Tagging

Secure Data Storage

Content Creation

Third-Party Integrations

Live Chat

Document Management

Search/Filter

Electronic Forms

Mobile Access

Web browser (OS agnostic)

Contact Mobile Locker for pricing details.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Mobile Locker

In Person

Live Online

Webinars

Documentation

Videos

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.


Applications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.


The client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. 


Users can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. 


Tracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.


The solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.


Pricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.



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