All Pexip Engage Reviews
1-22 of 22 Reviews
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Karel
Verified reviewer
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Easy to use
Works on efficiency. You minimize the time on planning an appointment with customers
CONSThe chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.
Francis
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
PEXIP Online Scheduling Tool
Full control of the appointments by client and advisors.Everything is configurable. Skills-Locations- Advisors- Teams- Meeting-type (video-location-office), you can't think about something that is not possible.
PROSThe PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule.The online integration with our website is great. You can work with LEAD-segments, to limit the subjects a client can choose on a particular webpage. The look and feel of PEXIP is profound adjusted to our company-branding. PEXIP provides really well working API's, to integrate you back-end databases and company-software.On the fly synchro with the agents agenda.Full control of the appointment-shedule by the advisors, works autonome without intervention of the administrator.
CONSI can't find any improvements.Through the years, PEXIP developped all our demands.
Reason for choosing Pexip Engage
-Integration-Configurability-Support
Yannice
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2019
Skedify
It's positive that our clients can make their own oppointment online.
CONSIt's not so simple to work with, to change appointments, ....
Vendor Response
Hi Yannice, Thank you for your review. We take your remarks by heart and want you to have a complete and easy experience . We will reach out to you to give you some extra information and training materials. We strive to be a 5* company all the way.
Replied April 2019
Cathérine
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Easy and simple
Very positive, it supports us to service our customers in a smooth and professional way... Good job!
PROSIt's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!
CONSNothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.
Vendor Response
Hi Catherine, thank you for the review. Concerning your remark on the 2-way communication, we need to develop an Outlook add-in. It is on the roadmap and will be released in the future after thorough testing! Our solution is constantly evolving and new features keep on coming constantly! - Pieter, Customer Success Manager at Skedify
Replied January 2019
Martin
Financial Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
comfort
Good support and easy to use.
PROSeasy to use and very good and friendly support.
CONSI would prefer more inter active options to use for evening hours
Vendor Response
Hi Martin, thank you for your review. A new feature for even more interactive options is in development now and will be released very soon! I will keep you updated on this but I am convinced you will like it! - Pieter, Customer Success Manager at Skedify
Replied January 2019
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2019
Review Skedify
It's a short experience but so far so good. Our company is looking to upgrade and adapt the tool to our needs. I look forward to the evolution.
PROSEasy to use. The tool speaks for itself. It's easy to book a appointment. It helps the communication with our client. They get a textmessage so they wont forget the oppointment. Because of the message less people are too late.
CONSIt's not integrated in Outlook. Now i need to use 2 planning tools
Vendor Response
Hi reviewer, Thank you for your review of Skedify. We are happy to read that you are satisfied with the product. Outlook integration however is possible with Skedify. It is an easy plug and play procedure. We would be happy to help you, Please provide your contact details to support@skedify.co so we can solve your constraint.
Replied April 2019
Jan
Banking, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Skedify
Once, we had a problem. The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely. So our expercience with Skedify is very good.
PROSIt's very usefull and not difficult to use. People can easily schedule an appointment onlind.
CONSPeople make an appointment and they don't come without letting us know.
Engin
Design, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2019
So far, so good
Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.
CONScannot add a last min apointment myself without having to tell administrator, that has to add it to skedify.
Vendor Response
Hi Engin, Thank you for your review. Can you please explain what the pain is you had with the customer service? We want to learn out of the things we have could have done better, we are striving for an excellent experience for you. From a functional point of view, you should be able to add last min appointments, we cannot interfere in your enterprize organisation.
Replied April 2019
Marianne
Business Supplies and Equipment, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
Review Marianne Impens Van Marcke Aartselaar
It's easy, the customer receives a confirmation e-mail and can adjust the appointment himself.
CONSAn email address is always requested, it would be a good thing if a phone number was enough in some cases. So the customer can receives a confirmation text message. It would be easy if it were possible for the customer to enter his language. For example, I don't speak French and I can't help these customers any further.
Vendor Response
Hi Marianne, thank you for the review! We keep improving our product and value your feedback. regards, Pieter
Replied April 2019
Hans
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
High quality product and service
The Skedify software is very straightforward and easy to use. Almost everything is customizable and can be applied very quickly.
CONSwe have been working with Skedify for 5 months and I can honestly say that we still have to encounter our first minus or bug.
Tom
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Pexip Engage, een bedrijf dat tijd vrijmaaakt voor zijn klanten
Ik heb Pexip Engage leren kennen via Skediy, een scale up dat in 2021 de handen in elkaar heeft geslagen met Pexip Engage. Het bedrijf is op korte tijd enorm gegroeid en toont zich vandaag als een waardevolle partner op vlak van customer engagement en scheduling. Dit mede dankzij een gemotiveerd, sterk en toegankelijk team.
PROSHet product is zeer eenvoudig te implementeren. De software werkt intuïtief en is makkelijk in gebruik voor zowel medewerkers als cliënten.De geïntegreerde mogelijkheid om een videocall op te zetten is een extra troef. Hiernaast connecteert het product naadloos met onze interne systemen (CRM, queue management, ..)
CONSPexip Engage is een bedrijf dat samen met hun klanten op zoek gaat naar groeimogelijkheden. Hun medewerkers maken tijd vrij om te luisteren, mee na te denken en een oplossing te zoeken op maat van de klant.
Daphne
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Solidaris gebruikt Skedify
Blij met het volledige proces die afgelegd is: na implementatie blijven we aanpassen en verbeteringen op punt zetten samen met het Pexip team. Onze 2 wekelijkse overleggen maakt dat iedereen mee is met waar we naar toe willen en altijd verder kunnen zoeken naar andere integraties en mogelijkheden van het product.
PROSAlles kunnen we aanpassen aan onze noden, erg flexibel in het toevoegen van nieuwe agenten, kantoren, nieuwe onderwerpen, ...
CONSJe moet het prodcut wat leren kennen om alles te installeren, maar door uit te testen en aan te passen kan je snel alles opzetten!
Reason for choosing Pexip Engage
Skedify/Pexip had alles wat we zochten: flexibiliteit, zelf volledig aan te passen naar onze bedrijfswerking en onze ledenwerking, snelle support indien nodig, ...
Wendy
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
gebruik van Pexip engage
Het product is gemakkelijk aan te leren voor veel mensen. De communicatie met de agenda en de planning gebeurd correct en zeer stipt. De dienstverlening is super snel en ze doen altijd hun best om je probleem op te lossen of je vraag tegemoet te komen.
CONSAlles dat we vragen proberen ze aan te passen. Dus eigenlijk heb ik geen opmerkingen.
Vendor Response
Thank you for your kind review, Wendy. We strive to provide a simple product experience and fast service. It is delightful to see positive responses like this.
Replied March 2023
Michelle
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
quick & easy
Every problem that has occured was fixed after 1 phone/email.
PROSIt sends an text or email to your appointment so they wouldn't forget time and date with a direct link to google maps to found your location.
CONSIt takes a minute to put in a appointment in the agenda because you have to make a 'profile' with every new customer.
Vendor Response
Hi Michelle, Thank you for your review. We can intergrate with your CRM system so you do not have to create profiles for every customer. We have done this before and this is definately something we want to do with your company too! Pieter
Replied April 2019
Sharon
Wholesale, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2019
Agenda
It is handy to see all your collegues dates and when you note a date that they receive an email
CONSYou should get an email or note that you have finished your date.
Vendor Response
Hi Sharon, I don't really understand your note about receiving an e-mail when a date is finished. Can you please reach out to support@skedify.co so we can discuss how to make it more convenient for you? We work a lot on usability, we are open to discuss to make it better for your enterprise!
Replied April 2019
Gunter
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
skedify
Happy to make the switch to skedify
PROS- easy online access for our clients - all the needed information is entered in the comment boxes so we know everything we need to know about the appointment
CONSusing the program now for 1 month, nothing so far
Vendor Response
hi Gunter, thank you for your review. I like reading you enjoy working with Skedify!
Replied April 2019
jan
Design, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed April 2019
use of skedify
it's practical that our customers can book appointments in our agenda's
CONSSometimes it isn't very easy to access to agenda's of colleagues
Vendor Response
Hi Jan, Thank you for your review. We are happy to stay in touch if questions arise. Feel free to contact support@skedify.co Pieter
Replied April 2019
Heyvaert
Building Materials, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
easy breezy
easy and simple
PROSit's fast, no thinking beyond required, input and done. Fast to handle with client in front of you.
CONSdidn' find any remarks on the software that isn't friendly in use
Vendor Response
thank you Sabrina for your review!
Replied April 2019
Pierre
Design, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
Skedify is the limit
Easy to work with it, complete with app to the customer
CONSThe look of the agenda, not so easy to see wat is written
Vendor Response
thank you for your review Pierre! please contact support@skedify.co in order to give you a better look for the agenda.
Replied April 2019
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A Robust Omnichannel Scheduling Software
Skedify does a great job of alleviating the need to constantly chase clients over the phone to set up a meeting. Customers can schedule, reschedule, cancel or edit their appointment directly on the website as well as choose what topic they'd like to discuss beforehand.
PROSThe ability to look into the upcoming meetings from the main dashboard and easily manage all bookings from one place.
CONSNothing so far. Any issue I've encountered was quickly handled by the customer support team at Skedify who are responsive to say the least.
Mick
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Top service for our clients and prospects !
Disponibility for client contacts optimised. Lean management of commercial agenda.
PROSEasy to use Disponibility for client contacts optimised.
CONSnothing
Eric
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2018
Why I like Skedify ?
Time saving, userfriendly, quick, easy,
CONSinstallation of software and customization