All SmartReach.io Reviews

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User Profile

Mark

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Chrome plugin is a breeze to use

PROS

Easy- and quick to set up, and get lead info from LinkedIn for example

CONS

Sometimes it say it couldn't find info, while I manually could

Tommy

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Easy to use, efficent and smart

PROS

Support has been amazing. Intuitive compared to its competitors and is built really well for the task I needed

CONS

I cant think of any at this time - it was so much better than the previous software I used

Reasons for switching to SmartReach.io

Mailchimp too controlling, more style than substance

Rajat

Marketing and Advertising, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed February 2023

Smartreach.io review

The marketing campaigns and lead management can be done very smoothly

PROS

The entire lead management and module is really well and the auto responder is mostly accurate

CONS

Spam detection still doesn't work upto omptimal limits

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Best email outrech software

Smartrech.io is helping our business in searching and finding prospects seamlessly using the ProspectDaddy extension. It has helped us take our content strategy a notch higher and imporve our email deliverability as well. The integration of this tool with Hunter and Anymailfinder was seamless as well. Smartreach.io has helped in improving our campaigns with their advanced tracking and reporting features. I love their support team as they are quick to address the customer's issues.

PROS

Smartreach.io stands true to its name and helps business get a better reach using its tools and services. It is an amazing tool that helps in sending out personalized emails and follow up emails to help a business manage leads and prospects effciently.

CONS

I dont dislike anything about Smartreach.io yet. In my opinion, it is an execellent tool for cold mailing, prospecting and lead management. It can be a pricey for certain users.

Vendor Response

Thanks for the feedback. At SmartReach, our goal is to build tools that increase productivity and revenue for businesses. We shall endeavour to consistently meet up to your expectations.

Replied August 2022

Andrew

Logistics and Supply Chain, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Love working with Smartreach

One of my favorite parts about smart reach is being able to quickly and easily access their support team on a chat screen on their page. Without it, the experience would be completely different. But when learning how to use smartreach, you can do a week's worth of work in a day because of the accessibility of their support team.

PROS

Smartreach has thought through all of it's use cases and has a feature for pretty much any and all items their customer might need when it comes to an email campaign system. To put it plainly, smart reach just works. I'm glad I found it.

CONS

Nothing in particular. Their internal inbox could use some work, but that is not a deal breaker whatsoever as I have my own inbox outside of smart reach. If you can build strong email lists with strong content, this product is a no brainer.

User Profile

Kiran

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Best Email Marketing Tool

It is the go-to tool for every small and big size company to manage their email campaigns.

PROS

Simplicity at its best - easy to use - the best deliverability rate of emails - you don't need any training to use the software. Most importantly quick turnaround time from the support team for any small issues is impressive. 

CONS

There is nothing I don't like. I have some suggestions about the features that I wish it had. But I guess the team already knows and I am sure they are working on it.

Vendor Response

Thanks for the feedback. Our goal is to build tools that increase revenue, productivity and collaboration for businesses. We shall endeavour to consistently meet up to your expectations.

Replied August 2022

Tanner

Management Consulting, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Easy to use and appreciate the integrations

It keeps getting better and I love that there's a commitment to customer-driven feature updates. This team hustles and I feel like they really care about their customers. Their on-going product/feature updates reflect this.

PROS

First, I use a screen reader because I'm blind. So most email automation softwares are not digitally accessible--I am literally unable to use them with my screen reader. While SmartReach isn't perfect by any means, I am able manage campaigns, add prospects easilly, and the template, duplicate, and other intuitive email dev/management capabilities are great.

CONS

I think the biggest con, which is due to the SmartReach sending emails on my behalf direct from my email host, is the limitations. It's great for starting out, the price reflects this, but as I grow, I'll definitely grow beyond what my business's email host can produce without hitting spam folders. So if there was a transition plan or means of executing that (probably up to 250 or 300 emails per day, and 5 emails per person per week).

Reason for choosing SmartReach.io

Pricing, integrations, functionality.

Vendor Response

Thanks for the feedback. Our goal is to build tools that increase revenue, productivity and collaboration for businesses. We shall endeavour to consistently meet up to your expectations. We are soon launch "Multichannel Outreach" and an improved version of our "Shared Mailbox" for team collaboration. Stay tuned ;-)

Replied September 2022

Blake

Computer Software, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great Email Marketing / Sales Software

PROS

After looking at competitors, SmartReach offered the greatest perceived ROI for my use case, which was lead generation & management via email. I rely a lot on the analytics related to lead interaction with emails / campaigns, and this has made it very easy to monitor performance of specific email templates, time of day sent, etc.

CONS

No cons so far. Everything in my desired use case is addressed.

Vendor Response

Thanks for your feedback. We shall strive to maintain the similar level of service in the years ahead.

Replied September 2022

Alessandro

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

One of the best cold email software

PROS

It is really great software for doing cold email campaigns. excellent price quality ratio.

CONS

I find no flaws for my need, it's really a perfect software!

Vendor Response

Thanks for the feedback. We shall endeavour to consistently meet up to your expectations. We are soon to launch "Multichannel Outreach" and an improved version of our "Shared Mailbox" for team collaboration. Stay tuned ;-)

Replied October 2022

Andy

Management Consulting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

A versatile prospecting tool

Supercharged sales prospecting

PROS

Flexibility, particularly the ability to A/B test individual emails in a sequence and append/or not. It enables us to build long light-touch and shorter high-intensity sequences as required.

CONS

Prospect management could be more inituitive.

Reasons for switching to SmartReach.io

Expense and features

Vendor Response

Thanks for your feedback. We shall strive to maintain the similar level of service in the years ahead.

Replied October 2022

Emmanuel

Biotechnology, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Smartreach review

PROS

Easy and fast to use, strong analytics and good integrations

CONS

A/B test option should be improved, with the possibility to test topics for instance, with more analytics

Jon

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

SmartReach is a solid, reliable options among the sea of email automation software

PROS

Easy to learn, easy to use, pretty well organized. Fairly good reporting capabilities. Helpful automation and integrates well with other platforms we use.

CONS

Some confusing aspects to contact management. Missing a few helpful features (i.e. can't delay initial email). Not as intuitive and well-organized as some other alternatives.

Melissa

Staffing and Recruiting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Great Support Team

PROS

As another reviewer stated, we also have had custom requests that SmartReach immediately added. The SmartReach team responds quickly and addresses whatever issue we have questions about. Additionally, the software is easy to use and has useful integrations. SmartReach performs as advertised and is a good value.

CONS

SmartReach does not have every feature I could wish for, but the support team works quickly to add the ones I bring to their attention.

Luke

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Highly recommend SmartReach.io

PROS

It is easy to use, has all the features I require, great support and affordable

CONS

Nothing, I can't fault the platform it works well for me

Vendor Response

Thanks for the feedback Luke. We shall endeavour to maintain similar product quality and service levels over the years to come.

Replied August 2022

Stephen

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

SmartReach is a must for Marketing Agencies

PROS

The ability to consolidate my campaigns into one dashboard has been life saving.

CONS

I wish I could expert click tracking in an easier way.

Vendor Response

Thanks for the feedback Stephen. Hoping to constantly keep exceeding expectations.

Replied September 2022

Viktoriia

Marketing and Advertising, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Really cool software

The support helped me with my signature issue and always helped me with any questions I had.

PROS

All are very easy and clear to use, have fast support, and have a lot of cool features that are not in other software.

CONS

Unfortunately, I did not find any minuses. Everything is very clear and fast.

Vendor Response

Thanks for the feedback. Our goal is to build tools that increase revenue, productivity and collaboration for businesses. We shall endeavour to consistently meet up to your expectations. We are soon launch "Multichannel Outreach" and an improved version of our "Shared Mailbox" for team collaboration. Stay tuned ;-)

Replied October 2022

Harrshil

Marketing and Advertising, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Could be a game changer in Email marketing softwares

We took trial for email marketing campaigns, we tried and tested it by syncing it with HubSpot but didn't go well otherwise they have very easy-to-use tool with one of the best analytics feature.

PROS

It has the most easy and accessible features, they have the export of all the campaigns combined which all the tools can't give that features.

CONS

Their sync with Hubspot is very weak, I have to sync the static lists each time when I open the campaign

Russell

Packaging and Containers, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

SmartReach.io Customer Review

PROS

It is straight forward and easy to learn within a short period of time. The tools are intuitive and easy to set up as well.

CONS

Occasionally I save over existing templates by accident . . . perhaps a warning window would solve this.

Reason for choosing SmartReach.io

I was looking for a product that would allow me to do B2B prospecting and this was the best option I found.

User Profile

Alina

Verified reviewer

Marketing and Advertising, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Great support and needed features only

PROS

My team and I really enjoy most of the features SmartReach provided and we decided to make it our main soft for email outreach. They are very economically priced when compared with the other tools in the market.

CONS

It was a little misunderstanding regarding the trial choice, but [SENSITIVE CONTENT] made his best to find the solution. Thanks for that :)

Flávio

Verified reviewer

Marketing and Advertising, 2-10 employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Very good opening rate

I've been impressed with the opening rate of the toll. Easy to use, to set up an to update.

PROS

I've been impressed with the opening rate of the toll. Easy to use, to set up an to update.

CONS

Price, is a little be too much in my opinion.

Vendor Response

Thanks for the feedback. Our goal is to build tools that increase revenue, productivity and collaboration for businesses. We shall endeavour to consistently meet up to your expectations.

Replied August 2022

mickey

Financial Services, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

ease of use

PROS

I found the software useful, managing campaigns was/ is fantastic

CONS

not as pretty as other tools, i wish there was more of a "drag and drop feature"

Vendor Response

Thanks for the feedback. Our goal is to build tools that increase revenue, productivity and collaboration for businesses. We might not be pretty but we definitely pack a punch ;-)

Replied September 2022

Anonymous

1 employee

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Smartreach review

Since day one working great like the war up process

PROS

Deliverability, easy to use warm up process

CONS

Nothing yet all working well and updated

Vendor Response

Thanks for the feedback. Our goal is to build tools that increase revenue, productivity and collaboration for businesses. We shall endeavour to consistently meet up to your expectations.

Replied August 2022

User Profile

Ryan

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Our One and Only Email Campaign Manager

PROS

Everything. SmarReach is everything we need for managing our email campaigns. Their support team is FANTASTIC. We have had many custom requests that they have immediately added into their software. They are always quick to respond.

CONS

Nothing. SmartReach does what its supposed to, and it does it very well.

John

Entertainment, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

SmartReach Review

PROS

SmartReach allowed me to collate, iterate and deploy email campaigns quite easily - so much so that I need more leads to work with!

CONS

Report generation could be more accessible in retrieving and reviewing granular campaign performance data.

Anonymous

11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Great

I reach my customers very quick and easy

PROS

easy to use and control my list very easily

CONS

which email reach my customer and when ı can't follow

Showing 1 - 25 of 27 Reviews