ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly

Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out.

Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports.

Easy to user to understand software- help screens and cideos

More customization capabilities for gift certificates

We love working with ThinkReservations, as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze.

This software is very user friendly and extremely easy to navigate!

because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all!

I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all.

None. It was simple to convert as they did everything including saving all our reservations from the previous Year.

Overall very happy. I would like to see the budgeting process and group reservations improved.

Ease of use and training. The cost was also reasonable and affordable for a small business as ours.

Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups.

My overall experience has been excellent, beyond expectation

Integration of accounting and booking features, reporting

A few reports are a bit inadequate, but far superior still

When we were ready to switch from our previous system we did a lot of research and demos to find the system that would work best for us. This one had everything we needed and has far exceeded our expectations.

-Ease of use -Accessibility from anywhere -Ability to easily add/remove rates, information, items, etc -More cost effective than previous reservation system -Smooth OTA integration with affordable fees (based on actual bookings not a monthly fee) -All features are easy to find and easy to customize -Detailed videos and articles to walk through all aspects of the system -Support is extremely responsive

There isn't anything we dislike about it. There are some features we would like to see but ThinkReservations is very open to feedback and builds new features based on demand.

The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies.

We love the personal and immediate service we have received when questions have arisen.

There are a few features we would like to have added but are possibly rather unique to our application.

We are able to pull invaluable reports to operate and plan in our business decisions

It's ease of use for both us and our guests, yet immense invaluable information available at our fingertips.

I can't think of anything I would change

As an innkeeper we all wear many hats throughout the day. I appreciate anything that will allow me to do the tasks at hand, but will let me spend more time with our guests. It's easy, supportive and has made my life so much easier!

I admit it...... I am a creature of habit and I kind of like the ruts I make and am stubborn in wanting to change my ways, but I am so thankful that we listened at one of our conferences and decided to make the change. It was so easy to learn and if we do have questions....they are there for us! Our guests have found it easy to use as well and I love it pairs so well with our third party credit card company to make the financial part of the business easier as well.

I guess, if anything, my only challenge has been how the taxes are charged when the bill is paid. it sometimes will be off by a few cents and does not correlate with my quickbooks

Benefits: - ease of operations with the system - increased revenue, the Return on Investment is so high that I forget to wonder about ROI - if ever I have a question, I know they are one phone number away Overall experience: - wonderful

Hands down, ThinkReservations is the best in our industry. From a guest perspective, we want our guests to have the very best experience in booking that is available on the market. From our owner perspective, TR offers everything: mgn sys, book eng, chan mgn. Plus, we love the fact that we see increased revenue by working with them, and we only work from one calendar anytime, from anywhere. Their pricing proves that they want everyone in our industry to sucked. They are amazing industry leaders. In addition to being the best of the best, they are ethical, professional individuals who are concerned about me and my business. As I often say to people new to our industry or to those who are not using Think..."you are just stupid if you do not use the best of the best". I am a proud THINKER!

Oh my goodness this is so easy...sometimes I just want a day off, but I never get it because TR keeps my rooms full!

Beyond their help section, their response time for any other questions is prompt and thorough. Even better, they are constantly monitoring the marketplace and innovating to cut any problems off at the pass. Best value for money EVER.

Think is so user friendly, with extraordinarily well-produced help files (with videos) should you run aground

Ther eis nothing I don't like about this software. I can run it anywhere, even on the fly.

Overall, ThinkReservations' system is very easy to use and easy to learn!

The people at ThinkReservations made it very easy to transition from my old system to theirs. What I really appreciate is their help section. They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient. They explain in plain English what I need to do and they walk me thru it.

I think the only con I can think of is that I wish they offered an actual phone app. I CAN access the info on my phone it is just not really mobile friendly.

Always responsive when needed and always implementing new and improved capabilities.

Very user friendly, provides exceptional capabilities for small hospitality properties, affordable and well supported.

Would love a better interface with QuickBooks

The customer support is incredible: everyone who works for ThinkReservations is in the lodging industry! They quickly help me out when I need it and get me back to running my inn - they totally get it. They are passionate about the software and the industry so they are always improving on their product. The functionality is really wide and deep so it fits with my business - I didn't need to make lots of changes to fit with the product. And the features enhance my business by automating a ton of tasks and by creating ways to upsell beautifully to my customers.

I'm still searching for a con...It's the only thing they haven't delivered.

I have been so pleased with TR, that I have referred at least five other Inns to them

Having all my bookings coordinated under one roof, I also love the ability to export my data base (6,000 guests) into Excel so my printer can address my yearly holiday cards.

The search function, it has improved and could be a bit better, I would like to be able to start with the first guest in my data base, make any corrections and then move on to the next guest on the list. That would really help in update the data base.

Ease of on line reservations, detailed reports and calendar

I don’t know where to start. Before I left Rezovation I did my homework did trial tests found none met the needs of a 25 year plus B&B. One company was like driving a VW with three wheels in comparison to Think that was like driving a Mercedes. Think is a team and I feel like I am on the team, superb support who are the best I have ever worked with.

My only con is that I didn’t join Think sooner

My ability to manage reservation regardless of where I am....set rates, set restrictions, manage packages....the list goes on, make TR vital to my business operations.

A cloud based system that I was able to port to easily after using a legacy system with over 19 years of customer data. The integration with the Online Travel Agency makes rate setting and commission a snap! The yield management configuration for both OTA's and my RAC rates is simple and adds about 10% to my gross.

None that I can think of.... The self help tool built into the product is another useful function.

We love the ease of use of the software and how intuitive it is. But the best part of this software is the customer service. I have needed help from time to time and the agents have always been patient and thorough to make sure my problem was solved. I have always had a good experience with ThinkReservations.

It would be nice to have a way to know which one of my staff created or edited a reservation. It would also be nice if emails sent from the software could be retrieved within the reservation itself.

it has been a very positive experience. The excellent support is like none I have ever experienced

Having worked on other hospitality reservation software, I was blown away initially on the ease of use, the fluidity of information and the ease of understanding. It is very intuitive and logical. The daily use of reservation management is a breeze. The reporting is essential to managing a business and I can get any info out that i need.

There is no one thing that I like least about this software. There are a couple of things I wish it did like subtotal on all rooms in a whole house reservation. But, all I have to do is call support and they put it on the list of enhancements to consider.

Think Reservations is a full property management system that is easily learned and operated. The program takes care of most of the difficult functions of running a small lodging facility. It easily integrates with most OTAs and has great accounting functions and reports.

Ease of use and great support! The best of about 5 Property management systems I have used over 16 years!

Task manager could be better. Setting rates

A great positive experience!

Full featured and does every well for our busy business. We love the mobile capability that allows us to take reservations while on the road. The security and lack of visibility of our guest's credit cards is a great feature.

Would like some consolidated, in-depth performance reports. We like to look on a monthly basis comparing years past. For housekeeping reports and views we would like less information visible of our guest's information.

This has revolutionized a 20 plus year old reservations system using pen and paper. It's a huge time saver on this end and gives the client much better service at booking.

The ability to have a client book their own room is such a time saver, of course! Going from pen and paper to online has transformed the reservations position and responsibility and allowed us to offer better customer service during booking. The software is easy to learn and to navigate. Our onboarding specialist was very patient and helped every step of the way. Also good turnaround on customer support issues.

We would like to have a maintenance feature, where we can print reports that show what items need attention by room, like broken toilet, mattress wear, etc. I also would like a real APP for the phone because when you just bookmark the booking calendar via safari or web browser, on the phone it will not navigate easily. We are using iphones here for on the go work. Would love if they could integrate some form of calling service, like JustCall or the like.

Started with them when they first stared and have enjoyed working with them ever since. The whole crew is amazing

How easy it is and simple it is to use. Support team is always there to help with whatever you need.

There is nothing negative I could say about them.