All Wingmate Reviews
1-25 of 84 Reviews
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Nana
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Wingmate Review
Overall I love the way Wingmate allows me to excel at my job. I am able to connect with my Frontline co-workers and have them feed me new and exciting leads, in order for me to be successful in my role. Feedback is quick and easy to review, as I get email notifications any time the app is updated.
PROSI like the user friendliness of the software. Even if your not the most computer literate person, the software is easy to learn and use. I also like how it's easy to navigate through the different pages with just a simple click of button and how easy it is to stay connected to other users within the app.
CONSThe one flaw I would say the software has, is the lack of confirmation when changing the status of a lead. For example if I wanted to change the status to a lead back to its original status, I don't have access to do so myself. Other than that, I really enjoy the software and all its functionalities!
Vendor Response
Thanks so much for the feedback Nana! We understand that moving a lead through the sales cycle can be done with just the click of a button so it's important to be mindful when moving it forward. Since the deal stages are tied to the rewards for frontline workers, we do not have the functionality for sales accounts to move leads back. However, you can always reach out to any manager (or get in touch with us!) whenever a lead needs to be moved back. Really glad to have you as part of the program!
Replied October 2019
Jonathan
Environmental Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Wingmate is not just for Large Companies
My overall experience with Wingmate is very positive. I have pocketed a good amount of income that I would have otherwise not received and helped my company sell more equipment. With my earnings, I like to treat my family, so the incentive is there for me to continue to put in more leads.
PROSWhat I love about Wingmate is that it takes a very dubious task and turns it into additional income for people at the ground level of any company. What would usually take 5-10 minutes out of your day to add a single lead, can now take seconds. You can then track those leads through an online dashboard. The design of the dashboard is very well organized and easy to read. Because of the ease of use, Wingmate extends to all companies no matter how small.
CONSWhat I like least about this software is that my company is currently not using it to its advantage. With a lead tracking dashboard that is catalogued beautifully and an app that is widely available, everyone in the company has the ability and should be more focused on pumping the system full of leads and generating more sales.
Vendor Response
Thank you so much for the review Jonathan, the feedback is much appreciated! If there is ever anything we can do to improve please let us know
Replied October 2019
Wendy
Environmental Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2019
Product Review
Instant address recognition is pretty useful. Not too complicated to use.
CONSBuggy. Constantly get the 422 error message.
Vendor Response
Thanks for the review Wendy! Though it is very rare for our users to receive an error message, we are always here to help if an issue does arise. If you do experience any errors, please make sure that there are no problems with your data or wifi connection and please reach out to us so we can resolve it immediately. We are only ever an email or phone call away!
Replied October 2019
Jordan
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Product Review
I have to say Wingmate has changed the way I view our front line, not only is it a tool for us Salesmen but our drivers now have the ability to act as a Salesmen while delivering our promises. It gives them a tool to use in their everyday duties. Being from operations in my previous position with Purolator, it was really nice to see that our driver's voices are being heard and I have a direct roll into making that a dream come true.
PROSThe thing I like most about Wingmate is that Wingmate was able to give our driver's a voice that is being heard. Wingmate is that tool that has bridged that gap between or front line and our Sales team.
CONSThe only thing I liked the least about Wingmate is that fact that it scares some of our older drivers away, who in fact would actually be bringing in Gold. Other than that I have 0 complains. Great software and tool to get the job done!
Vendor Response
Thank you so much for the review Jordan! We're always looking for new ways to maximize engagement, if you have any suggestions we're all ears. We're so happy to have you as part of the program!
Replied October 2019
Brian
Textiles, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Best CRM/Lead Generation program in the market
A+!!!! [SENSITIVE CONTENT] and all his team members are truly amazing. They are willing to listen to improvement suggestions and often find a way to add those requests to your platform. I can't say enough out our PM [SENSITIVE CONTENT]! He is amazing and I don't want to talk him up too much for fear that someone may try to snag him up, but he is awesome! The behind the scene people [SENSITIVE CONTENT] are also very easy to get a hold of and extremely responsive and helpful.
PROSVery easy and user friendly. Willing to make improvements on the fly that allow for more ease of use from the user. Front-line users can add leads in 2 to 3 steps with little typing required. The app allows you to pull information about an account instantly. Customize the program for our needs and take our input to make the program even better.
CONSI wasn't available or I didn't start using it sooner!
Reasons for switching to Wingmate
Salesforce offered too much making it more confusing with little if any customer support. If you wanted support you were going to have to pay extra.
Shayne
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Operations Manager's Review
I have had a pleasant experience since we launched this program. I have spoken to all members on the Wingmate team and received excellent customer service from all.
PROSEasy to use on a mobile device and desktop. Greatly improves communication amongst departments and teammates. Prompt and efficient support from the Wingmate team. Removes the need for paper documentation of a prospect or lead.
CONSQuite some time ago, I would have said I least like the inability to search existing leads. Prompt attention was given to this issue. A solution was implemented fast. At this time, I do not have a "con" related to this program.
Vendor Response
Thanks so much for the review Shayne, it is much appreciated! It has been a pleasure to work with you
Replied October 2019
Megan
Textiles, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
NorthStar Mat Service Review
Everyone we have worked with has been pleasant to talk to, quick to respond to any issue and very helpful.
PROSThe product is very user friendly and is very quick. Time is always pressing on the route and this tool assists them in giving sales great leads quickly while making some extra flash cash for themselves.
CONSThe reporting tools are something that needs work. When picking a date range, the leads shown per person seem to be what is being worked in real time instead of what was submitted. The total sales made can not be broken down by a date range, just a total.
Vendor Response
Really appreciate the feedback Megan! We'e recently made some updates to the analytics page which now allows you to view the analytics by a custom date range. We're constantly looking for ways to improve, if you have any other suggestions for us please reach out!
Replied October 2019
Kevin
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Helps Where our Other Software Falls Short
Field repair and quote turn around. Tracking of repairs needed.
PROSIncentive for the field to pass on repair information and allows the office to quickly turn around quotes.
CONSDoes not integrate with Jonas ERP software. It can be redundant to our Pipedrive CRM so it's not always used to the end of a process. I would like to be able to use it as our sole CRM software but it isn't at the level of Pipedrive or Salesforce
Rob
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed October 2019
My review
Contacts entered are only as good as the information collected by the csr. They should have better training.
PROSEase of entering information Ease of moving between leads
CONSSimple graphics Limited options with regards to entry fields
Vendor Response
Thank you for the review Rob! We do have the option for multiple entry fields, please have one of your managers reach out to us so we can discuss this for you!
Replied October 2019
Amy
Facilities Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2019
Wingmate review
Very user friendly. Anyone can use it. It's quick and sufficient.
CONSPhotos can take a little long to upload.
Vendor Response
Thanks for the feedback Amy! If there's ever any issues with uploading pictures please make sure to check your connection, or get in touch with us anytime and we'd be more than happy to help out!
Replied October 2019
Ryan
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great designed app
The ease of use is amazing. The layout is so straight forward and can do quick on the fly
CONSThe process of waiting and the timeframe from start to finish of a lead
Vendor Response
Really appreciate the feedback Ryan! We understand that sometimes the sales process can be a little bit long, but I'm sure your sales team appreciates the patience and all the great leads you send in!
Replied October 2019
Grayson
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed August 2021
Good for English, not so much for French
Overall it's had a positive impact on my day-to-day
PROSIt's nice that our delivery drivers can snap pictures of leads for us who then get qualified.
CONSMy sales territory is primarily Montreal (I also cover Toronto) but apparently our Wingmate rep does not speak French so I end up having to qualify my own leads. My "issue" (minor) with this isn't that I have to qualify the leads myself as much as it is that since May, it's more that if you plan on doing business in Montreal/Quebec, you need to have employees who are able to service this area.
Pamela
Renewables & Environment, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Wingmate Review
Good overall
PROSEase in download and usage. The picture option made it easier when driving to and from work to capture roll off containers and other services we provide in the area without having to pull over.
CONSFollow ups as by email as I am not in Sales. I am in Accounting.
Reason for choosing Wingmate
I am not in the decision making process.
Noel
Facilities Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Quintex Review
Pleased with the program, customer service is great.
PROSIt has easily earned an increase in leads generated overall for my territory, leads I may not have found.
CONSMany repeat leads that I already have history with. Nothing can be done about that though. Always good to get someone else's info anyway, I may have missed something.
Vendor Response
Thanks for the review Noel! If there's ever anything we can do to improve please let us know
Replied October 2019
Toby
Environmental Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Very easy to use and helped to streamline prospecting
Fantastic service that has helped massively in our prospecting endeavors
PROSVery intuitive and easy to use, lead generation has been top notch using this software. Customer
CONSwould like to see a dashboard where you can see each individual account
Vendor Response
Toby, thank you so much for the review and feedback. We will definitely look into this. Please do reach out If you have any other suggestions for us.
Replied September 2021
Joshua
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Wingmate Review
So far it has been good in a short amount of time. Useful in setting reminders for opportunities that don't have immediate start dates, etc.
PROSEasy to log opportunities and leads, and move them through sales cycle
CONSDoesn't seem to be overly robust, but I'm still learning the software, so that opinion may change
Andre
Facilities Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
CRM To Help You
good web meeting to demo product..and flexible
PROStaking pictures of signs business cards saves time
CONSkeep it simple fields company name contact person phone email mobile job title notes
Vendor Response
Thanks for the feedback Andre! We strive to make the app as simple to use as possible, though we are always looking for new ways to improve. If you ever have any suggestions please reach out to us!
Replied October 2019
Ajantha
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Wingmate User
user friendly, easier to use, for example, I can categorize my client easily, it makes it easier to follow up with my clients.
CONSthere isn't anything I like least about.
Vendor Response
Thanks so much for the feedback Ajantha! If there is ever anything we can do to improve please let us know!
Replied October 2019
Dave
Textiles, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Wingmate for textiles
Ease of use, how the address comes right up when a picture is taken
CONSSometimes it does register and freezes when it is submitted
Vendor Response
Thanks for the feedback Dave! If you are ever experiencing any issues please reach out to us and we will make sure that it gets resolved!
Replied October 2019
Jason
Food Production, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Wingmate Review
its easy to use and it loads up quickly. It loads all my customers prospecting info
CONSnothing yet as I just started but if I need help I will reach out
Vendor Response
Thanks for the review Jason! And yes you can reach out to us anytime!
Replied October 2019
Tom
Logistics and Supply Chain, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Crushr Nj
It is is very easy to use. simple but that's what I like
CONSThe leads come in as #s instead of the name. Makes it hard to know which it actually is
Scott
Environmental Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Review
Once I got the idea to use it it’s okay need more options and the location service for address is fairly accurate
PROSIt was vary basic to use could be better
CONSNeed to take more than 1 pictures and hard to add info. Cannot see what you added
Vendor Response
Thanks for the review Scott! If you have any issues with adding in multiple pictures please check out our support page here: https://support.wingmateapp.com/hc/en-us/articles/229950007-How-do-I-take-multiple-photos-for-one-lead- Great to have you submitting so many leads through the Wingmate app!
Replied October 2019
John
Transportation/Trucking/Railroad, 5,001-10,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2019
Phone call late at night.
Haven’t used the program for long. Really like the interface of the app but didn’t appreciate the late night phone call.
PROSSoftware is easy to use. Very nice interface.
CONSCustomer support phoning very late in the evening.
Vendor Response
Thanks for the review John! Our customer support team is very dedicated but may have missed the difference in our time zones. Thanks for bringing it to our attention, we will be more mindful in the future!
Replied October 2019
Roxanne
Logistics and Supply Chain, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Wingmate for Leads
Very easy to use. I send in my lead and I get a response back in a very short amout of time
CONSI have not found any cons myself. I had trouble at first trying to figure it out because I didn't think it could be that easy to use
Vendor Response
Thanks so much for the review Roxanne, so glad to have you using the app! If there's ever anything we can do to improve please let us know
Replied October 2019
Sebastien
Food & Beverages, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Easy and quick
Good tool to communicate with rest of team
PROSAccessible quick Good info Easy to share
CONSWhen we download on the computer Better accessibility to the tools or option
Vendor Response
Thanks for the feedback Sebastien! If there is ever anything we can do to improve please let us know!
Replied October 2019