We've used a number of ticket systems and found Helpscout best meets our needs. The integration options are easy to set up and increases the value we get from the software.

I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.

Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support.

A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.

It was great that we could have used it without having to spend money on it, but it's soo good that it's definitely worth every penny.

As a help desk software, Help Scout is at the top of the list when it comes to implemention & integration.

Cute prompts for cycling through work flow- nice feel and intuitive. Great overall ease of use and design.

We love that it brings all the communication into one central place to help answer clients back.

I have used other similar tools but Help Scout is hands down the best on the market. Their team is friendly and helpful as well.

It's really difficult to spice things up for the customer.

Help Scout is incredibly easy to use. If it's ever confusing or difficult, their support team is amazing and gets back to you quickly with a complete answer.

Very responsive and easy to use Web app console which I am making use of on a daily basis.

It's excellent working with a team who really care what their customers and their customers' customers think.

We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible.

M so glad I started using helpscout, it’s easy to integrate with other apps we’re already using and our whole team loves it.

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer.

It's a great timesaver that way, especially when the people on the other end are using it for the same reason.

Help Scout is very satisfying to use, it helps manage support tickets efficiently and integrates well with other tools such as Slack. We love it for all of these reasons.

I thought the website design was clean and attractive.

I currently use Help Scout with a client and it is a great tool for staying connected and helping each other respond more quickly to her clients.

Great for customer service and internal requests.

I absolutely love the templates, and tagging features. Also the knowledge base was super easy to set up.

Ease of use, improved customer support, great feedback from cusomters.

No way to merge several tickets at once. You can't make a note/reply and keep the ticket open, you have to re-open it.

Merging tickets is a nightmare: hard to remember how to, requires the same customer email. Contacts management is convoluted and limited; no integration with external contact providers.

When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.

This tool is very versatile and really snappy, I love how easy you can reply to incoming tickets and keep great analytics of it at the same time.

Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start.

As a person that learns how to use apps on my own, the first days with Help Scout were sort of catastrophic.

The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas.

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

I had to get help to reconfigure it. After that, it has been easy to use, and has a pretty interface that makes working with tickets very nice.

Multiple users and accounts and easy to use and analyze.

Mikel is the absolute best when it comes to response time and customer service. I feel like he never sleeps because he always responds promptly and is so nice and helpful.

I would say the customer service is bad. Some seem uninterested in your problem.

The ability to track conversations with timelines, tags, and notes keeps me organized and helps me maintain meaningful connections.

Great solution for sourcers, recruiters and TA managers. Also great team to work with.

The seamless integration with LinkedIn and the ability to see our email exchanged in LinkedIn and our Google Suite messages. All in one place; under the contacts info within Jobin.

Ease of use, graphical view of the candidate pipeline stage, affordable, and like that you can buy the modules you need. Outbound Email is integrated with Outlook and InMails show up on LI.

The best prospecting tool I have ever used, I still can't believe it exceeds every imaginable metric for a successful prospecting campaign. The team has smashed it out of the park with this tool.

Very efficient ATS with outstanding communication features.

I appreciate how easy it is to import, filter, and manage profiles in bulk. The auto-updating repositories save me a lot of time, and the smart templates make outreach effortless.

There is no possibility to tag team members in comments in the ATS.

Very happy about the tool. It is extremely user friendly and the combination of ATS and CRM functionalities are great and make it a perfect tool for small to medium-size recruitment agencies.

Jobin is a multifaceted tool that fits perfectly within a recruiter's tech stack. It could even be a good ATS alternative for the small company or individual recruiter.

Its just that no body knows them as they haven't made aggressive marketing but get in now when no body knows about it and use to your edge.

10 from helpdesk, communications and the product is great.

I have been utilizing this product for a period of less than half a year and I am unable to recall any negative aspects of it.

A good platform to facilitate customer access, with good and fast customer service.

They have LinkedIn Automation, ATS & CRM. So far I could effectively used the automations and love the features.

Send auto connection on LinkedIn is very helpful for me. It's really an awesome automation software for me.

There is only one cons that i notice that system does not support  JSON.

Linkedin integration  and the ability to quickly find and source  quality candidates, get the contact  info.

We like integration with LinkedIn, bulk messages, and templates for messages. Excellent customer support.

Easy to use, price friendly. I would certainly tell all recruiters to use.

Good experience and I would recommend the tool.

Ease of use, implementation and the support was superb. The ability to drag into the cloud from sites using the extension was very clear, easy to use and dependable.

The customer support is brilliant and very fast. They are very open to feature suggestions or UI improvements.

There is no submittal function to track what you are doing with a search.

Sensitive content hidden]is about the best customer service tech I have dealt with in years. Very knowledgeable and responsive.

Easy to use with great help available from the support team.

It is just so much easier, better than every other sourcing - talent finding tool I have used. Clean, easy user interface, excellent at identification, connecting with, reaching out, recording, etc.

Additionally, the platform lacks integrations with applicant tracking systems or other HR software, which could be inconvenient for larger organizations.

Another amusing point is that I asked questions by email and a private zoom meeting before I made my decision. Perfect support and congratulations.

I have tested atleast 20 linkedin and email automation tool. Jobin is far the best, so intuitive and had amazing features.

They have a limited number of job listings compared to larger job board platforms, which may be a potential drawback.

I will continue to use and upgrade my subscriptions as my company grows. The support from the team is also second to nonce.

It has saved myself and my team so much time in our every day tasks. The automation of connection requests, messages and saved searches have really helped and highly recommend the platform.

It looks like they might have some type of enrichment/verification limits on contact records that you pull in from LinkedIn, which would be disappointing if that's the case.

The BEST Linked IN search and integration product on the market.

This product saves time and is user-friendly, making it enjoyable to use. It is a great accomplishment.

Jobin has been a great tool for helping us scale our sales outreach and operations. The automation and integration with LinkedIn is impressive.

No CRM drip campaign feature. No Iphone app (that I know of).

US Dollar

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support.

Help Scout's shared inbox includes features like private notes and @mentions to improve team collaboration, and collision detection helps reduce duplicate work by showing when an agent is actively working on a specific conversation. You can automate routine tasks like conversation sorting with workflows and get additional context with customer profiles.

If you’re looking to create a powerful customer knowledge base, Docs is right up your alley. The intuitive editor makes creating help center content a breeze, and built-in search functionality and organization features ensure customers can find the content they need. Docs-specific reports show which content is doing best and the most helpful areas for you to expand.

You also get access to Beacon, which offers live chat capabilities and proactive support options through an embeddable widget. Customers can search help documentation or submit a question to your support team right from the widget, helping them get answers when and where they need them most.

Help Scout also comes loaded with pre-built performance dashboards. Reports help you better understand individual and team performance, and you can create custom views to have a snapshot of the metrics most important to you.

Last, but certainly not least, you get access to Help Scout’s world-class support team who are available by email 24/6 to answer any questions you may have.

LongDescription

Support Ticket Management

Signature Management

Cataloging/Categorization

Surveys & Feedback

Email Monitoring

Multi-Channel Management

Performance Management

Document Storage

Access Controls/Permissions

Shared Inboxes

Real-Time Monitoring

Workflow Configuration

SSL Security

Voice Mail

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Performance Metrics

Routing

Historical Reporting

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Real-time Updates

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Macros/Templated Responses

Spam Blocker

Alerts / Escalation

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Prioritization

Feedback Management

Customer History

Tagging

Archiving & Retention

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Document Management

Search/Filter

Interaction Tracking

Employee Management

Customizable Reports

Customer Service Analytics

Single Sign On

Rules-Based Workflow

Process/Workflow Automation

Real-Time Notifications

Mobile App

Multi-Language

Contact Database

Autoresponders

Real-time Consumer-facing Chat

Customer Communication

Lead Management

For Startups

Free trial available. Standard pricing starts at $20 per user per month.

Standard: $25 user / month, or $20 user / month billed annually

Plus: $40 user / month, or $35 user / month billed annually

Company: $60 user / month billed annually


Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams.

All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.

Email/Help Desk

Knowledge Base

Chat

11-50

51-200

201-500

Help Scout

Live Online

Documentation

Videos

Easily finding and contacting the people you're looking for is the cornerstone of every business, be it customers, candidates, clients, you name it.

Jobin.cloud specializes in conglomerating this huge aspect of every business's workflow all in one easy-to-use platform, while also providing a repository to store, filter, and track each contact's progress in custom buildable workflow Pipelines.

You can even fully customize which aspects of this all-in-one system interest you the most, and pick the subscription that suits you best.

👉 What does Jobin.cloud do?
Jobin allows you to extract full LinkedIn profiles, in bulk, from any LinkedIn list or search (even from posts!) and automatically adds them to your Contacts or Accounts list (yes, you can even import companies) -- there's also an integrated X-ray search.

Since each profile is fully downloaded, they can properly be filtered for, meaning you can quickly create a very easy to use and maintain list of valuable Profiles for your business.

All Profiles within your lists can be reached out to in bulk, either by email, LinkedIn message, inMail or connection request campaigns, and you can set them all up in a multi-channel messaging campaign to automatically send them out in a flexible sequence.

Email campaigns have an integrated enrichment feature that automatically finds emails (+ phone numbers, other social media profiles, and more) for anyone who doesn't have an email, so together with automatically extracted LinkedIn emails you can also have your contacts automatically enriched from other Social Media platforms, automatically broadening your email campaign's outreach while also saving the enriched data into your Contact lists.

LinkedIn campaigns are even better! Rather than having to rely on email addresses, with Jobin.cloud you can reach out to ANYONE as long as you have their LinkedIn URL (automatically added on import)
This is because Jobin doesn't just automate your LinkedIn messaging, but it can also bypass LinkedIn's connection request limit, so not only can you connect with an unlimited amount of people, but each invitation can also be given an attached note to directly have a message to reach out with, and you can even add automated follow-ups! Resulting in a complete and bulk alternative to LinkedIn's expensive inMails.

Lastly, all contact interactions get automatically logged in event timelines to easily help you and your team know who's been messaged and what's going on with every contact, furthermore you have entire Project pipelines with custom buildable pipeline stages and a visual graph interface to easily keep track of every step in each of your workflows.

Commenting/Notes

Engagement Tracking

Content Delivery

Lead Notifications

Multi-Channel Marketing

Personalization

Social Marketing

Resume Database

Lead Engagement

Lead Capture

Data Storage Management

Activity Tracking

Data Synchronization

Customer Segmentation

Candidate Tracking

Sales Pipeline Management

Multi-Account Management

GDPR Compliance

Recruiting Firms

Data Extraction

Lead Distribution

Multi-Campaign

Pipeline Management

Social Recruiting

There are optional features packages and plans that start from a basic "Forever Free" to the "Ultimate" Enterprise plan.

Help Scout vs Jobin.cloud

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Advisor Recommendations & User Awards

Additional Info

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