We've used a number of ticket systems and found Helpscout best meets our needs. The integration options are easy to set up and increases the value we get from the software.

I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.

Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support.

A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.

It was great that we could have used it without having to spend money on it, but it's soo good that it's definitely worth every penny.

As a help desk software, Help Scout is at the top of the list when it comes to implemention & integration.

Cute prompts for cycling through work flow- nice feel and intuitive. Great overall ease of use and design.

We love that it brings all the communication into one central place to help answer clients back.

I have used other similar tools but Help Scout is hands down the best on the market. Their team is friendly and helpful as well.

It's really difficult to spice things up for the customer.

Help Scout is incredibly easy to use. If it's ever confusing or difficult, their support team is amazing and gets back to you quickly with a complete answer.

Very responsive and easy to use Web app console which I am making use of on a daily basis.

It's excellent working with a team who really care what their customers and their customers' customers think.

We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible.

M so glad I started using helpscout, it’s easy to integrate with other apps we’re already using and our whole team loves it.

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer.

It's a great timesaver that way, especially when the people on the other end are using it for the same reason.

Help Scout is very satisfying to use, it helps manage support tickets efficiently and integrates well with other tools such as Slack. We love it for all of these reasons.

I thought the website design was clean and attractive.

I currently use Help Scout with a client and it is a great tool for staying connected and helping each other respond more quickly to her clients.

Great for customer service and internal requests.

I absolutely love the templates, and tagging features. Also the knowledge base was super easy to set up.

Ease of use, improved customer support, great feedback from cusomters.

No way to merge several tickets at once. You can't make a note/reply and keep the ticket open, you have to re-open it.

Merging tickets is a nightmare: hard to remember how to, requires the same customer email. Contacts management is convoluted and limited; no integration with external contact providers.

When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.

This tool is very versatile and really snappy, I love how easy you can reply to incoming tickets and keep great analytics of it at the same time.

Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start.

As a person that learns how to use apps on my own, the first days with Help Scout were sort of catastrophic.

The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas.

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

I had to get help to reconfigure it. After that, it has been easy to use, and has a pretty interface that makes working with tickets very nice.

Emails between staff are cut down dramatically, as rather than emailing a colleague I can just tag or message them.

It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories.

Full history that is default on all other mail clients on Missive you have to pay. If you have a team with 3 members, you need to pay 45 MONTHLY just to have access to your all emails.

Hats off to the Missive. They are very responsive,  add features regularly, and fix bugs quickly.

Sensitive content hidden] was super patient and knew exactly what to do. It's so nice to have this kind of support from Missive.

The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Customer support ist extremely quick and helpful and all in all it was relatively easy to setup our processes.

Greatly helps productivty and control/coordination.

We're using a shared mailbox to provide technical support to clients.

The platform looks great and it is easy to use. Now with our team inboxes and rules for automatization we saved not just a time but we finally organized our mails.

Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.

Missive is a really great alternative to other outreach solutions  and also a more cost effective one as well. Really like the UX and its a well-thought out product with a wonderful support team.

I love the integration with another apps and chat option.

They have tons of integrations and the team is very responsive. The price is on the expensive side but you get a lot for what you pay for.

App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist.

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

The Best Inbox Management Tool, ESPECIALLY FOR THE PRICE.

They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Makes it easier for all parties. Customer support: quicker support response time I've ever experienced.

I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Beautifully done, highly functional, versatile, highly recommended.

Missive's customer service team  is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions.

This is by far the best designed, fully features and we built email app around. Ideal if you have a team, but perfect for freelances or anyone regularly dealing with mail.

We were searching for an email management solution and found Missive. Gave it a try and the service is great, it connects to zapier which is huge, and we can easily communicate in emails and chat.

The product is extremely easy to use and cuts down on all of the wasteful overcommunications to customers and co-workers.

The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

We switched to Missive from a competitor because the apps are elegant and the price is right. We use email all day every day, so the user experience is important.

Once you use Missive, you'll see what you're missing without it.

I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Super effective way to juggle emails, discussions plus external integrated systems. Has a lot of functionality itself to handle multiple, team & external email accounts.

It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

Whis this software you can not only handle your customer emails but you private emails can be managed as well and at the very same place. No switching software anymore for different email needs.

Brings team discussion into email threads, keeping the emails separate. Integration with other systems is fabulous, eg Trello & Knack.

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far.

All I have to do is open my Gmail interface and try to work from there to realize that I would be lost without Missive.

US Dollar

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support.

Help Scout's shared inbox includes features like private notes and @mentions to improve team collaboration, and collision detection helps reduce duplicate work by showing when an agent is actively working on a specific conversation. You can automate routine tasks like conversation sorting with workflows and get additional context with customer profiles.

If you’re looking to create a powerful customer knowledge base, Docs is right up your alley. The intuitive editor makes creating help center content a breeze, and built-in search functionality and organization features ensure customers can find the content they need. Docs-specific reports show which content is doing best and the most helpful areas for you to expand.

You also get access to Beacon, which offers live chat capabilities and proactive support options through an embeddable widget. Customers can search help documentation or submit a question to your support team right from the widget, helping them get answers when and where they need them most.

Help Scout also comes loaded with pre-built performance dashboards. Reports help you better understand individual and team performance, and you can create custom views to have a snapshot of the metrics most important to you.

Last, but certainly not least, you get access to Help Scout’s world-class support team who are available by email 24/6 to answer any questions you may have.

LongDescription

Support Ticket Management

Signature Management

Cataloging/Categorization

Surveys & Feedback

Email Monitoring

Multi-Channel Management

Performance Management

Document Storage

Access Controls/Permissions

Shared Inboxes

Real-Time Monitoring

Workflow Configuration

SSL Security

Voice Mail

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Performance Metrics

Routing

Historical Reporting

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Real-time Updates

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Macros/Templated Responses

Spam Blocker

Alerts / Escalation

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Prioritization

Feedback Management

Customer History

Tagging

Archiving & Retention

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Document Management

Search/Filter

Interaction Tracking

Employee Management

Customizable Reports

Customer Service Analytics

Single Sign On

Rules-Based Workflow

Process/Workflow Automation

Real-Time Notifications

Mobile App

Multi-Language

Contact Database

Autoresponders

Real-time Consumer-facing Chat

Customer Communication

Lead Management

For Startups

Free trial available. Standard pricing starts at $20 per user per month.

Standard: $25 user / month, or $20 user / month billed annually

Plus: $40 user / month, or $35 user / month billed annually

Company: $60 user / month billed annually


Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams.

All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.

Email/Help Desk

Knowledge Base

Chat

11-50

51-200

201-500

Help Scout

Live Online

Documentation

Videos

Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or department such as customer support, marketing campaigns and more.

Commenting/Notes

Real-Time Analytics

Meeting Management

Internal Chat Integration

Activity Tracking

Activity/News Feed

Real Time Editing

Calendar/Reminder System

Project Management

Brainstorming

Calendar Management

File Transfer

On-Demand Communications

Real-Time Updates

File Sharing

Activity Dashboard

Employee Database

Reminders

Calendar Sync

Issue Tracking

Event Calendar

Alerts/Escalation

To-Do List

Employee Photos

Video Conferencing

Drag & Drop

Task Management

@mentions

Multi-User Collaboration

- Free
- $14/month
- $18/month
- $26/month

Details: https://missiveapp.com/pricing

Help Scout vs Missive

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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