Sociocs

RATING:

4.6

(88)

About Sociocs

Sociocs is a cloud-based customer communications management platform designed for small to mid-size businesses across several industries that want to strengthen customer engagement through messaging. It offers features for managing business messaging at scale. Businesses can send bulk SMS text messages and WhatsApp messages to reach customers on their preferred channels. Sociocs lets businesses collect Google reviews and engage customers through live chat on their websites. Voicemail drops and website form responses provide additional ways for businesses to connect with customers. It provides support to help businesses create messaging campaigns. Support is offered via email, chat, and other measures. Sociocs provides mobile applications to Android and iOS users.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Sociocs Pricing

Monthly and Yearly payment options available. Flexible pricing based on your needs.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Available

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Sociocs Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Sociocs

1 - 5 of 86 Reviews

User Profile

Brian

Verified reviewer

Consumer Goods, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Streamlined and centralized engagement.

In digital Marketing and involvement there is need to contact customers and other stake holders from different places and with Sociocs we use the social media platforms to engage any person we need.

PROS

Used it for years in managing all our social accounts in a centralized location.Looks forward to overseeing customer services done as expected.

CONS

Not missing in action on any single detail as far as I'm concerned.

Vendor Response

It's a pleasure to have you on the platform and we appreciate your feedback.

Replied March 2023

User Profile

Hina

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

A Highly Engaging and Interactive Social Networking Platform for Connecting

My overall experience with Sociocs has been positive. The platform is user friendly and has great features that make it easy to create and manage social media campaigns. The customer support team is also very responsive and helpful with any issues I have encountered. I also appreciate the ability to track analytics and performance of campaigns in real-time.

PROS

I liked the fact that Sociocs platform is designed to help businesses manage their online presence in a more efficient way. The platform provides tools to help businesses create and manage social media campaigns, as well as track and measure their performance. It also provides analytics to help businesses understand their audience and make better decisions about how to engage with them. Overall, I found Sociocs to be a great tool for businesses who want to maximize their online presence.

CONS

The most disliked aspect of the Sociocs platform was its lack of features. It was difficult to customize our profile page and there was no way to search for other users. Additionally, the platform had limited options for interacting with other users and the user interface was not very intuitive.

Rahul

Higher Education, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Sociocs is amazing

I am happy with Sociocs and would like to suggest it to others.

PROS

Functionality: Sociocs software that provides useful functions and features to help me manage my social media accounts or analyze social media data is highly valued.Integration: Sociocs software that integrates well with other software and tools, such as CRM systems or email marketing tools, is highly appreciated.Support: I appreciate software that offers good customer support and technical assistance.Security: Sociocs software that provides strong security measures to protect my data and prevent cyber attacks is highly valued.

CONS

Complexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn.Cost: You may dislike software that is expensive, especially if there are other free or lower-cost alternatives available.Bugs and glitches: Sociocs software that is prone to bugs, crashes, or other technical issues can be frustrating for users.Limited functionality: Some of you may dislike sociocs software that lacks certain features or functions they need to manage their social media accounts effectively.

Vendor Response

Thank you for your review and feedback.

Replied March 2023

User Profile

Sushruth

Verified reviewer

Financial Services, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great software for bulk business texting and communication

My overall experience with Sociocs has been very good so far and I hope it continues this way.

PROS

One of the best things about Sociocs is the different channels that are available inside it. We get to connect via Facebook, Telegram and even google business messenger to connect with clients. Also, the reminder messages are automatic which is very good

CONS

There should be more help content that is needed in the application. The entire UI of the platform is very good, but more emphasis should be given on the contact import and export options

User Profile

Abhishek

Verified reviewer

Consumer Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2023

Best customer communication bridge with the organisation.

I will say that it is a platform that every new organization should try because it provides corporate channels for better communication with customers and social media management. The trial version can be great for new users as well.

PROS

The best thing about the platform is that it has free trials for new customers. It is a great platform which help the users and organizations in communicating with each other through two way texting conversations, bulks messages and many more.

CONS

The platform is great but they can make the price a little better for social media management because there are some other options available in the market with better prices. The UI can be a little better and I have also noticed a slow and lag while working on it.

Vendor Response

Thank you so much for your positive feedback.

Replied March 2023