All Sociocs Reviews
1-25 of 86 Reviews
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Brian
Verified reviewer
Consumer Goods, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Streamlined and centralized engagement.
In digital Marketing and involvement there is need to contact customers and other stake holders from different places and with Sociocs we use the social media platforms to engage any person we need.
PROSUsed it for years in managing all our social accounts in a centralized location.Looks forward to overseeing customer services done as expected.
CONSNot missing in action on any single detail as far as I'm concerned.
Vendor Response
It's a pleasure to have you on the platform and we appreciate your feedback.
Replied March 2023
Hina
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
A Highly Engaging and Interactive Social Networking Platform for Connecting
My overall experience with Sociocs has been positive. The platform is user friendly and has great features that make it easy to create and manage social media campaigns. The customer support team is also very responsive and helpful with any issues I have encountered. I also appreciate the ability to track analytics and performance of campaigns in real-time.
PROSI liked the fact that Sociocs platform is designed to help businesses manage their online presence in a more efficient way. The platform provides tools to help businesses create and manage social media campaigns, as well as track and measure their performance. It also provides analytics to help businesses understand their audience and make better decisions about how to engage with them. Overall, I found Sociocs to be a great tool for businesses who want to maximize their online presence.
CONSThe most disliked aspect of the Sociocs platform was its lack of features. It was difficult to customize our profile page and there was no way to search for other users. Additionally, the platform had limited options for interacting with other users and the user interface was not very intuitive.
Rahul
Higher Education, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Sociocs is amazing
I am happy with Sociocs and would like to suggest it to others.
PROSFunctionality: Sociocs software that provides useful functions and features to help me manage my social media accounts or analyze social media data is highly valued.Integration: Sociocs software that integrates well with other software and tools, such as CRM systems or email marketing tools, is highly appreciated.Support: I appreciate software that offers good customer support and technical assistance.Security: Sociocs software that provides strong security measures to protect my data and prevent cyber attacks is highly valued.
CONSComplexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn.Cost: You may dislike software that is expensive, especially if there are other free or lower-cost alternatives available.Bugs and glitches: Sociocs software that is prone to bugs, crashes, or other technical issues can be frustrating for users.Limited functionality: Some of you may dislike sociocs software that lacks certain features or functions they need to manage their social media accounts effectively.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Sushruth
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Great software for bulk business texting and communication
My overall experience with Sociocs has been very good so far and I hope it continues this way.
PROSOne of the best things about Sociocs is the different channels that are available inside it. We get to connect via Facebook, Telegram and even google business messenger to connect with clients. Also, the reminder messages are automatic which is very good
CONSThere should be more help content that is needed in the application. The entire UI of the platform is very good, but more emphasis should be given on the contact import and export options
Abhishek
Verified reviewer
Consumer Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Best customer communication bridge with the organisation.
I will say that it is a platform that every new organization should try because it provides corporate channels for better communication with customers and social media management. The trial version can be great for new users as well.
PROSThe best thing about the platform is that it has free trials for new customers. It is a great platform which help the users and organizations in communicating with each other through two way texting conversations, bulks messages and many more.
CONSThe platform is great but they can make the price a little better for social media management because there are some other options available in the market with better prices. The UI can be a little better and I have also noticed a slow and lag while working on it.
Vendor Response
Thank you so much for your positive feedback.
Replied March 2023
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Cost effective one stop shop to handle all customer support requests
It's been a breeze integrating Sociocs into our workflow. It took a mere two minutes to sign up and get setup with our customer support with Sociocs.
PROSThe product is very well thought out. It covers each and every possible form of communication that a customer might use to reach out to a business: from text, live chat, or social media channels. All of this is consolidated in a single platform, so you don't even have to track different channels to answer customer requests.
CONSThere is nothing in particular that I don't like about this product. It works like a charm and works just fine for our use case. However, it'd be nice to have an LLM bot support for live chat, which could automate a lot of mundane custom requests which won't necessarily require a human to answer them.
Reasons for switching to Sociocs
To cut costs
Vendor Response
Thank you for your review and the feedback. Using LLM bots for automated support is an interesting suggestion, and we will keep it in mind when planning out new features.
Replied August 2023
Haroon
Marketing and Advertising, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Improving customer relations through all social channels
Their pricing become very expensive if you have large number of channels. Adding & editing user permissions could'be been more flexible.
PROSThe product is very easy to understand & the unified inbox helps to resolve client issues with ease. The unified inbox helps combine all communication.
CONSPriority task building could've been done better. Some times you get too many random requests & bot feedback that could be avoided by simple filtering system.
Reasons for switching to Sociocs
pricing
Vendor Response
Thank you for taking the time to write an online review. We will keep your feedback in mind when planning out future enhancements.
Replied July 2023
Susang
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2023
Great experience with Sociocs
My experience with Sociocs has been very good so far. The auto messaging option and the bulk messaging options are very good. At the same time, uploading contacts is also very fast and good.
PROSSociocs is a very useful product that I have used. I specifically like the option to send bulk messages to our audience. Also, centralized social media management is very helpful and saves a lot of time
CONSConnecting different social channels could be made in a much simpler way. Also, the usability of the product could be improved by bringing in more knowledge base content and help videos
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
One place for all your social media platforms
The best cost efficient social media integration platform !
PROSThe application provides support to integrate all the social media platforms . The posts and the interactions with the all social media customers can be captured to make the interactions easier. The application costing is also brilliantly done.
CONSThe API of the application doesn't not have documentation so it can be integrate with other application to get the statistics out of it .
Vendor Response
We appreciate you taking the time to leave an online review and your positive feedback.
Replied March 2023
Arun
Verified reviewer
Design, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Awesome easy to use social messaging platform
Sociocs streamlines business owners' interactions with their customers. Customer service is simplified with features like click-to-chat, mass messaging, auto-replies, and two-way texting. Organizations can improve their customer service and internal communication with the aid of sociocs.
PROSI think Sociocs has the potential to assist businesses provide better service to their clients because I place a premium on clear and concise communication. Because to Sociocs' two-way SMS conversations, I am able to build rapport with customers and provide timely responses to their inquiries. Sociocs enables businesses to send out group texts to customers.
CONSNonetheless, Sociocs has several major flaws. Limitations imposed by texting on Sociocs' customer communication platform. The inability to easily switch between different tools and platforms in Sociocs is something that could annoy me.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Mitesh
Industrial Automation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A review of Sociocs for Customer Engagement
Overall, Sociocs appears to offer a user-friendly and comprehensive solution for collecting feedback and insights, which can be useful for businesses and organizations seeking to improve their operations and customer satisfaction.
PROSFirst, the cloud-based platform allows us to easily create and distribute surveys, polls, and quizzes without the need for extensive technical knowledge or support. Additionally, the customizable templates and reporting tools can help users quickly analyze and make sense of their data, which can be valuable in making informed business decisions. Another benefit of Sociocs is its ability to collect feedback and insights from a variety of sources, such as customers, employees, or other stakeholders. This can help us to better understand the needs and preferences of our target audiences and improve our products, services, or processes accordingly.
CONSone possible limitation of Sociocs is its focus on survey-based data collection, which may not be suitable for all types of research or feedback gathering. For example, some research questions may require more qualitative data collection methods such as focus groups or in-depth interviews, which are not explicitly supported by Sociocs.
Vendor Response
We are glad that you are finding Sociocs useful for your needs. Thank you for the positive feedback.
Replied April 2023
Christopher
Management Consulting, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
An indispensable tool for business text messaging and customer engagement
Amazing experience with Sociocs, secure and reliable tool for business communication and social media management.
PROSUser friendly product that integrates multiple communication channels into one platform and saves time to reach out large number of customers with bulk text messaging. It also offers incredible feature that supports images, videos and files communication and seamlessly integrates with WhatsApp messanger.
CONSNothing to dislike about Sociocs, its cost effective and easy to use and learn with excellent history tracking capability from many channels.
Vendor Response
Thank you so much for your positive feedback.
Replied April 2023
Winzah
Farming, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
The great deal on social media integrations.
In digital Marketing it plays a major role in the organization for getting to the market on the social media platforms. Integrating all the platforms in one place is the fastest way to checking notifications.
PROSThe notifications and alerts part has a way of keeping you informed.Integration with marketing platforms for coverage of the bigger market space.Email and other social communication are easy.
CONSNothing at all I call it three years of pure Bliss
John
Banking, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
Helps you manage your social media account like a pro
The tool is great when it comes to social media management. You are able to manage all your accounts across platform on one site. Whether it's Facebook, twitter, LinkedIn, YouTube and Instagram, you are able to respond and customize on the trending to market your business.
CONSThe tool works like miracle as far as social media management's is concerned
Vendor Response
Thanks a lot for your positive feedback.
Replied April 2023
Nick
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
One of the best paid app
This Jay Swaminarayan best paid app so far. It allows whole team to commune with guest and anyone can take it forward.
PROSNotification and integration with my software.
CONSI think the UI colors can be improved and should support dark mode.
Reason for choosing Sociocs
This app had more feature and it was very cheap to other app that we use to have before.
Reasons for switching to Sociocs
This app had more feature and it was very cheap to other app that we use to have before.
Vendor Response
Nick, Thank you so much for being a valuable customer of Sociocs and taking time to write the review.
Replied January 2023
Flutura
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy way to reach costumer’s
Generally Satisfied
PROSIt is a powerful and helpful to organise your daily communication with costumers. Before we used to track different communication channel separately. Now is all in one place.
CONSTill now I didn't have any dislikes or problems with it.
Vendor Response
Thank you for your joining the Sociocs platform and leaving an encouraging feedback.
Replied March 2023
Palla
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Transform Your Social Media Strategy with Sociocs
Overall, the experience of using Sociocs is generally positive. Sociocs offers a secure and reliable platform that helps streamline appointment confirmations, reduce no-shows, increase customer satisfaction, and improve overall patient engagement. It is also user friendly and customizable, making it ideal for businesses of all sizes. you can easily track and organize your content calendar, as well as monitor and respond to customer inquiries and comments across all of your social media accounts.
PROSIncreased efficiency:Improved organizationEnhanced analyticsGreater reach: Increased collaboration
CONSReduces Face-to-Face Communication SkillsGives People a License to be HurtfuConveys Inauthentic Expression of Feelings
Vendor Response
Palla, We are glad to have you on the platform, and would like to thank you for writing a review about your experience. Have a good day!
Replied January 2023
Andrew
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Post with Ease
I would highly recommend trying Sociocs if you need an uncomplicated tool to manage your social media. I've had a very positive experience with Sociocs. It offers an affordable, easy-to-use option to efficiently manage social media accounts and succeeds at making social media management straightforward and convenient. For most everyday posting and scheduling needs, works great and saves a ton of time.
PROSI appreciate tools that have an intuitive interface and require little ramp up time. Sociocs made it simple to schedule my posts across multiple social networks, queue up a backlog of content, and analyze the performance of my posts. I also loved the ability to manage posts for clients and give them access to their own accounts.
CONSWhat I liked least about Sociocs is some of the limitations with their analytics capabilities. While they provide basic insights into impressions, engagements, and clicks, I would have liked to see more advanced analytics like the ability to create custom reports.
Pritam
Verified reviewer
Graphic Design, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Best bulk messaging software for me
I would recommend Sociocs for businesses that need an all-in-one customer communication inbox. The platform offers a range of features to help businesses manage their customer communication, and it is intuitive and easy to use.
PROSSociocs is an intuitive platform that is easy to set up and use. It also provides a range of features to help businesses manage their customer communication, including two-way text conversations, bulk messaging, auto messaging, and click-to-chat by text.
CONSSociocs is quite expensive for small businesses, and the cost of the premium plans can be prohibitive for some. Additionally, the platform does not offer any live chat support or phone support, which can be a problem for some users.
Vendor Response
Thank you for your review and feedback.
Replied March 2023
Santhosh
Security and Investigations, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Finest customer communication tool I have ever used
Overall, Sociocs is very good for centralize social media tool. It's very easy to use and manage. I would recommended to use this software for business purpose.
PROS-Neat UI-Easy to manage multiple customer at once-Bulk messaging-Easy to keep track and great analytics
CONS- Expensive- Can't integrate with all the 3rd party software
Vendor Response
Thank you for trying out Sociocs and taking the time to leave a review. We have recently reduced our above quota pricing so that our customers with higher messaging needs can benefit more.
Replied April 2023
Anonymous
10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
great tool to manage your social media
I am satisfied with what sociocs offers, it's a great tool to manage your social media messeging.
PROSthe softwware is simple with a good design, you can bulk send masseges with offers and updates on multible channels you can also attach videos or images. Appointment reminders helped decrease missed appointments.
CONSI didn't have any problems with Sociocs yet.
Vendor Response
Thank you for being a Sociocs user and your positive feedback.
Replied March 2023
Mayank Pratap
Verified reviewer
E-Learning, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
It's a great messaging management app
As per my experience it's very reasonable and user friendly
PROSIt's contains the integration of social media, it's contains the client history, inbox management
CONSAlmost all the features are good and user friendly
Vendor Response
Thank you so much for trying out Sociocs and leaving a positive feedback. It means a lot to us.
Replied April 2023
Fahad
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best for SMS
Positive
PROSSocios is one of he most easy to use and best SMS messaging and chat app tool for our office needs
CONSMessage send and receive time can be a little slow
Vendor Response
We are glad to have you on the Sociocs platform, and thank you for your positive review.
Replied April 2023
Klodian
Mechanical or Industrial Engineering, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Get in touch with costumers.
Generally happy.
PROSIt makes super easy to arrange sms and chatting with costumers.
CONSMostly happy with the features this software provides.
Vendor Response
We are glad to have you on the platform, and thank you for your review.
Replied March 2023
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Loving
It support SMS marketing because it can be reached to many customers at ago
CONSThe software is Smart and precise in the operations