About Delighted

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.

Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.

Customers receive custom thank you messages after submission wit...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Delighted

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(28)

28

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

March 2020

User Profile Picture

Oliver from Arxan

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great solution and support

Very happy and satisfied. Fully recommend.

Pros

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons

Not much. I couldn’t t find much wrong .

Reasons for Choosing Delighted

Price. No implementation charges. Easier integration.

Reasons for Switching to Delighted

Better features and integration.

May 2020

Diana from Jooble

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Keep up a good work

Pros

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Reasons for Switching to Delighted

It provides a free plan, which is a really good option for our business. It's really easy to set up and offers all of the needed options.

May 2021

jacob from MLP

Company Size: 201-500 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2021

A Game Changer

Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs. Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen.

Pros

The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed.

Cons

While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others.

Reasons for Switching to Delighted

Ease of use.

December 2018

User Profile Picture

Simon from House of Einstein

Verified Reviewer

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2018

Excellent nps survey tool that’s easy to use

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros

Great graphical interface, easy navigation and configuration and multi language support.

Cons

Not really a con but I’d love to see a way to embed reviews.

April 2021

Andrea from CPA Site Solutions

Verified Reviewer

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2021

Quick Response and Question Answered!

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

Pros

Many thanks to [SENSITIVE CONTENT HIDDEN] who answered my question regarding Alerts and an odd error message. I was able to remove old email addresses of employees who no longer work at my company and updated the correct addresses. Thank you for your prompt reply and cheerful reply. I work as the Manager for my customer support team and I know how important these factors are for customers. Two thumbs up!

Cons

Not super intuitive as to where to find my plan/package information.