The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

None

There was nothing that stood out about this software

not user friendly. Did not work as promised. Did not get the customer service I needed

easy user interface, great customer support and an amazing team.

till now, nothing we didn't like. hopefully, we stay as we are.

Ease of use and overall easy implementation

Pricing and I don't think its Kangaroos issue but deep integration with lightspeed.

Kangaroo had the native integrations we needed. Without this platform, we would have had to build a costly custom API integration from scratch to connect our online platforms. The customer service team are also very dedicated and put a lot of hard work into getting our loyalty program live.

Took a lot longer to set up than our account manager originally estimated; however, customer service and tech support were very happy to assist at no extra cost.

Very positive, would recommend to others.

Very quick communication via email and the process of setting up an app went smoothly. Everything we wanted to be included in our app was made possible. [sensitive content hidden] was very friendly, patient and helpful.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

Easy to use and navigate. User friendly to admin and user (member).

Extract customer database into excel. More free to use function for admin such as e-mail marketing credits.

The team is super helpful.. Kangaroo is easy yo use even for a person from a non marketing or social media background

Nothing till now. All features are easy to use

Easy to use and navigate User friendly to admin and customer

No feature to extract all customer database into excel

We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Excellent customer support, always there to help.

Customer service to work through customizing the out of box product.

A mistaken points bonus can't be undone by me of Kangaroo team.

I like everything about the system. They did good work putting it together.

Not being able to set our customers up with a default PIN when signing into the Loyalty App for the first time.Our customers currently have to email Kangaroo support in order to establish their PIN when using the Loyalty App for the first time.

Good App. Great support. For my needs it's good.

The ease of customer's depositing funds to their account.

The length of time it takes to process a sale.

Overall it's been a very positive experience with Kangaroo from setup, to implementation and use.

I like Kangaroo for the ease of use. Scheduling out messaging makes life easier. Customer engagement is high with this program. The customer support team is very helpful and easy to contact with quick response times and resolutions.

Areas of improvement would be having to pay for extra texts if you go over your monthly allowance. I would prefer to just send texts out and then be billed for them instead of trying to figure out how many more I need to purchase in order to cover my monthly messaging.

Amazing, and I will be using and referring any chance I get

It is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.

My employees could enter new customers and look at existing customers and their points, rewards and keep them inform of future events.

The ability to send text messages to customers direct.

Cost of the program plus adding in texting costs runs high.

Good

I am in and it's been a great experience so far.

complaints to the company was the layout on the administrator's website.

Really like the ease of use and intuitiveness of the interface.

Wish there was a way to bulk edit customer consent.

Overall experience (from initial contact to using the app) was exceptional.

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.

None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.

Easy to use at the point of sale. Easy to adapt to my garden business. Exceptional Customer Service, making the transition from system to theirs amazing.

That it cost more to link it to an app for specific business.

I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

There are some bugs in the mobile apps that are being fixed.

Customer satisfaction Customer returns for prizes and rewards Knowing customer's names, date of birth.. for better communication.

DOB selection Should have a retry button if the internet went off or the system crashed