You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.

Important for any customer service department/Organization.

Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.

Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.

I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.

Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.

Also I really liked the ability to respond to concerns and create action plan related to it.

The most complete solution and certainly best of breed in the Net Promoter Score space. Can handle the complexity of customer experience journeys.

People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.

Medallia helps you know and respond to your customers.

For a lot of industries, return on feedback is difficult.

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.

Medallia is awesome to use to see what coustomers have to say whether it's good or bad then you can fix the things that need fixed.

It's a great and clean user interface that allows for quick navigation.

Targets are sometimes hard to reach and those targets must be strategized offline.

Overall, it allows for instant recognition of employees and the ability to analyze feedback.

I really like the ability to establish either relationship or deal review campaigns at the company or opportunity level.

I love using mediallia cloud surveys.it let's me see what costumers have to say about my crew and myself.

Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you’re a large corporation it’s a mistake not to use this service.

The Reps are amazing and so helpful. There are a lot of functions built into Medallia.

Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

The overall experience is very positive. Support is fast, Price is very fair/good, UI is smooth, functionality is great.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Excellent, fast, easy to deploy. Visitor tracking is better than other apps.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

Excellent service at affordable rates and exceptional customer service.

There's nothing on here that I have any sort of problem with.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.


Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.


Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.



LongDescription

Real-Time Analytics

Engagement Tracking

Customer Surveys

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Progress Tracking

Sentiment Analysis

Communication Management

Goal Management

Collaboration Tools

Data Import/Export

Randomization

Pulse Surveys

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Data

Question Piping

Complaint Monitoring

Benchmarking

Question Library

Question Branching

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real-Time Reporting

Support Audio/Images/Video

Goal Setting/Tracking

Reporting/Analytics

Anonymous Feedback

Customer Profiles

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third-Party Integrations

Survey Builder

Employee Recognition

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Medallia Experience Cloud

In Person

Live Online

Webinars

Documentation

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

For Sales/Marketing

Customer Database

Query Suggestions

Offline Form

Automated Routing

Natural Language Processing

Customer Support

Process/Workflow Automation

Customer Experience Management

Help Desk Management

Proactive Chat

Contextual Guidance

Real-Time Notifications

AI/Machine Learning

Workflow Management

Email Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Widgets

Lead Qualification

Autoresponders

Canned Responses

Live Chat

Virtual Assistant

Multi-Channel Communication

Knowledge Base Management

Transcripts/Chat History

Language Detection

Augmented Analytics

Multi-Channel Management

One-to-One Messaging

Routing

Real-time Conversations

Support Ticket Management

Ticket Management

Social Media Integration

Self Service Portal

Real-Time Chat

Customer Communication

Customer Complaint Tracking

Performance Metrics

Personalization

Document Storage

Access Controls/Permissions

Activity Tracking

Workflow Configuration

Customizable Fields

Email Templates

Mobile Access

Video Support

Macros/Templated Responses

Customizable Forms

Customer History

Real-Time Monitoring

Contact Management

Search/Filter

Application Management

SSL Security

Configurable Workflow

Role-Based Permissions

Website Integration

Intent Recognition

Chat Transcript

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Medallia Experience Cloud vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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