All Questback Reviews
1-25 of 42 Reviews
Sort by
Dahn-Ola
Civic & Social Organization, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Questback - easy to use, great customer service
Really great tool - highly recommend it.
PROSI mainly like the intuitive way the tool is structured. My users need very little support to start making their own surveys. In the cases where I needed to use the support, they have always been able to assist me, and this within very reasonable times.
CONSI have no complaints, I really like the tool.
Reasons for switching to Questback
Better suport for GDPR was the main reason at the time.
Vendor Response
Thank you for your kind words, Dahn-Ola! Happy to hear that Questback is working well for you and your users. We are always here to assist when needed. Don't forget about our "Academy" located in the bottom left corner. We regularly update it with new videos and information that might be needed. Have a fantastic day!
Replied March 2024
Kristina
Market Research, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Easy to use and learn, great support
Easy to use and learn. The support is always fast!
PROSSimple logic and has most of the functions you need to carry out all types of surveys.
CONSWe lack support for conducting phone interviews but have found a way around this.
Reason for choosing Questback
We have a long-term partnership with Questback as a supplier, which was decisive for choosing Essentials.
Reasons for switching to Questback
We had to change when our previous system Easyresearch was shut down. We switched to Webropol for a while but were not satisfied with that solution.
Vendor Response
Thank you for your feedback! It sounds like a very exciting project, Kristina! We are constantly working to develop the platform. If you have good ideas on what might be needed to facilitate things for you, don't hesitate to get in touch. We evaluate all the suggestions that come in.
Replied September 2023
Catarina
Government Relations, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Review from The Living History Forum (Government)
Overall, questback has worked well. We have received many evaluations which we can follow up.
PROSWe use questback to evaluate our trainings and forum meetings. It is easy for the participants to fill in and it is easy to follow the answers and get an overview of what the participants thought of the training.
CONSI'm a new user to questback so I haven't learned much yet. I have had some difficulties when I have wanted to extract a report for a specific day but then I have received good help from your support.
Vendor Response
Thanks for the review! =) Glad to hear that you received good help from our support!
Replied January 2023
Selene
Machinery, 5,001-10,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
TOMRA Feedback
Great experience and value for money, and we would use the product again
PROSCustomized platform with a very engaging support team. The team were always contactable
CONSWe had issues with some languages and testing
Reasons for switching to Questback
We used Gallup for the yearly Engagement survey and pulse survey. We switched for the pulse survey
Magnus
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Easy to set up and very logical and easy to use and make changes
Very satisfied and we dont want to change
PROSGood support, good setup and always works
CONSWe were thinking that the designed felt a little bit old
Vendor Response
Thank you very much for your review and feedback, Magnus! I have great news for you - We are heavily investing in our UI and UX right now, so hopefully, you'll notice a significant difference when you log into the platform before the year ends. The challenge has been that Questback is such a comprehensive tool with so much functionality built over 20 years that a design change doesn't happen overnight. But good things come to those who wait =)
Replied October 2023
Anette
Hospital & Health Care, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Easy to use and great support
The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier.
CONSI find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team.
Vendor Response
Thank you for your positive feedback! We are dedicated to ensuring that we are always reachable by phone and can offer prompt support. We appreciate your feedback on report creation. Our team is constantly working to improve the UX. The challenge lies in making the complex easy, a goal we consistently aim to achieve.
Replied February 2024
Jimmy
Education Management, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Questback essentials as a survey tool
Very happy. Used for many years now, and the system has never crashed, never failed, and I've yet to see an alternative product which can provide the same quality output
PROSReally easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need
CONSDesigning specific reports can be a little tricky, particularly in the post GDPR world where survey data must be withheld if consent is not obtained for sharing! That said, once I learned the system, the reports are absolutely accurate and invaluable for our users
Vendor Response
Thank you for your feedback, Jimmy! Questback is highly committed to having a tool that is reliable and fully operational 24/7. Our customers are the ones who use our tool the most, and it evolves thanks to their wishes. If you have suggestions for improvements in the future that can make things easier, don't hesitate to reach out, and we'll make sure to evaluate it.
Replied September 2023
Thomas
Education Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Questback a friend indeed
A uesfull toll that give us information/feedback overtime and also at the moment so we can act instantly and plan for changes in the long run
PROSThe service I receive from the Company, Highly skilled employees
CONSYou need to spend time understanding the tool, not always self-explanatory
Vendor Response
Thank you for your feedback Thomas! We're glad you like our service. If the tool is only used to distribute and publish a survey, as well as view a generated live report, then it is a super simple tool. The more complex the structures and setups you want, the more time you will need to spend on the platform. Therefore, I thought I'd tip you off about Questback Academy. Have you discovered our "Academy" tab in the bottom left corner when you are logged into Questback? There, you'll find a bunch of videos explaining the different functions and tabs. Many find it to be the quickest way to get any issues resolved. Best of luck!
Replied February 2024
Inge
Information Technology and Services, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Excellent Customer Support
Adjustable and flexible systems for various surveys. Can be adjusted exactly to our needs.
CONSSystem contains many features and possibilities. Makes it a bit complicated for a user who is not working in the system on a daily basis. Luckily, the Customer Support is excellent.
Vendor Response
Thank you for your feedback, Inge! We often say that Questback is a bit like Lego. It's highly customizable, whether it involves employee surveys, customer surveys, or marketing surveys. To achieve this versatility, the tool needs to have many features. A tip is to request a full walkthrough/training on the tool and record the meeting so that you can always go back and watch the parts you need. Write down the parts you wish for us to cover during the meeting, send it to your contact person, schedule a time for the meeting, and then voila =)
Replied March 2024
Erik
Transportation/Trucking/Railroad, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Transportföretagen
Very positive! The positive approach the Questback people have make working with them a pure joy!
PROSSupport from Questback and easy to use.
CONSNothing. I find Questback easy to work Withings.
Vendor Response
Thank you very much for your feedback, Erik. Glad that you find our tool easy to use and that you've had such a good experience with our support =)
Replied February 2024
Mikaela
Information Technology and Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Some kind of "multitool" for many different types of surveys
I like Questback, and I definitely recommend it
PROSQuestback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback
CONSI wish there was a chat support in the tool, even though the support responds quickly then you send them email.
Hanle
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Surveys in higher education made easy
Questback helps us to provide our surveys as a service to the higher education sector.
PROSQuestback makes survey designing very easy and provides a very professional look for your surveys. There are many functions available to set up the best possible survey such as the routing options. These are also made easy to understand for the users. Overall, Questback is very user-friendly and it doesn't take long to familiarize yourself with the basic functions. The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible. They listen to their clients as their updates many times include features that we as users requested.
CONSThe only concern for us is that only one person can work on an user account at a time and if different teams need to do some work, we need different user accounts for each team. However, I understand that this protects privacy and ease of use. Perhaps there could just be a licensing option where you obtain a few user accounts from the start.
Vendor Response
Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you find our platform user-friendly and that you appreciate the professional look and functionalities it offers! =) We understand your concern regarding the limitation of one person being able to work on a user account at a time. If you need more user accounts, please contact your customer success manager, and they will hopefully be able to help you.
Replied September 2023
john
Higher Education, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
A vital tool in our courses continual improvement and development
Questback has been a vital tool in appraising the customer feedback on our courses, allowing us to ensure that we continually strive to improve our delivery of our courses.The clients can ascertain how the course went and how their staff found the course beneficial to their professional growth and their continuing professional development
PROSI find Questback a very easy evaluation tool - evaluations can be set up in advance especially during heavy course periods - knowing that the evaluation is set up allows me to concentrate on upcoming courses.The report design feature allows me to modify each evaluation to the clients needs making it easier for the reading and analysis of each report.The duplication feature is perfect for the same courses that we run for different clients during the yearly schedule - just changing names and dates makes the setting up of evaluations so much quicker
CONSI do not have any concerns with using Questback
Vendor Response
Thank you for your positive feedback, John! We're delighted to hear that our platform has played a key role in simplifying your evaluation process. Questback can be used in various ways for collecting feedback and analyzing data. Don't hesitate to reach out if you need guidance or tips and advice.
Replied September 2023
Nina
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
A reliable and versatile survey tool for professional use
We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred.
PROSWhat I like most is that the sending of even large amounts of surveys has always been successful without any problems. Reporting and alarms also work reliably. The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful. Multi-channel Customer support works quickly.
CONSI would like to customize the email-template sent to respondents (colours, name on link etc.)
Vendor Response
Thanks for the review! Regarding the ability to customize your email template. This is fully supported; you can customize your template in our Theme Manager: https://academy.questback.com/docs/managers/how-to-create-a-quest-theme/. Your Customer Success Manager could also help you :)
Replied October 2022
Valérie
Market Research, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Un logiciel simple d'utilisation et très puissant
J'utilise QuestBack depuis de nombreuses années pour la collecte de feedback dans de très nombreux domaines : collaborateurs, clients, études de marché. J'apprécie la très grande fiabilité de cette plateforme qui évolue très régulièrement avec l'apport de nouvelles fonctionnalités.
PROSLe fait de pouvoir intégrer très simplement dans les enquêtes des données externes qui permettent de personnaliser les feedbacks clients et qui facilitent l'analyse des résultats.
CONSLe logiciel ne permet pas de faire de la programmation spécifique en dehors des fonctionnalités déjà existantes.
Vendor Response
Thank you very much for your feedback and evaluation, Valérie! We greatly appreciate this. Currently, the only customization we permit beyond our existing functionalities is through CSS. Since you are a heavy user of Questback, if you have not yet had an opportunity to review Questback IQ, I strongly recommend doing so. In it, we feature a newly launched top/bottom analysis, which is particularly useful for facilitating the analysis of extensive surveys.
Replied January 2024
Lyn
Higher Education, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to use
we use for student and staff surveys as well as 360s and many other inhose and external surveys through the year, also for feedback on courses etc where reports are sent directly to staff via notifications
PROSQuestback allow for easy building of complex surveys, the branching means surveys can be build with many questions but users only see necessary ones. The ability to either upload lists of users and track completion via the system makes it so easy to run surveys anonymously or not with ease. It is also good to be able to use data input in reporting ie staff department whilst keeping the survey anonymous. Using links and QR codes is also usefull at times. being able to share links to teh live reporting means other staff can access reports as and when needed.
CONSWould be good to be able to test one question or a small selected section of the survey when writing a long survey raher than have to test the wole thing
Vendor Response
Thanks Lyn! We have now updated so that you could jump directly to the question in "Designer" by clicking on the button "Preview" and then in the pop up screen at the top you have a filter "Go to Question" :)
Replied March 2023
Melissa
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to use - even for the computer illiterate
We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations.
PROSThe ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered.
CONSIt isn't always intuitive - like a right click of a button doesn't take you anywhere
Vendor Response
Thank you for your very positive feedback! I'll make sure to pass on your kind words to your contact person and our support team. It will make their day! :-) We always strive to develop our platform based on our customers' wishes. If you have any suggestions or feel something should be different, don't hesitate to let your contact person know, and we'll internally explore the development possibilities. Without saying too much, some changes in the near future might be the solution you're looking for. Stay tuned!
Replied September 2023
m
Judiciary, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Ervaring met Questback
Goede ondersteuning, indien nodig. Continue verbeteringen zijn zichtbaar.
PROSEr zit een logische opbouw in met veel functionaliteiten.
CONSKleine beperkingen in vormgeving, zoals het niet aanpasbaar lettertype in de vraagstellingen.
Vendor Response
Thank you for your feedback! We have 11 different fonts that you can use at the moment. We are evaluating the possibility of expanding the list with more fonts. If there is any specific font you have in mind, please do not hesitate to contact us, and we will internally evaluate it.
Replied January 2024
Jelle
Real Estate, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
Super handig om klanttevredenheid te meten
Goed de klantenservice is ook goed en denken met je mee.
PROSVeel mogelijkheden, eenvoudig, laag geprijsd in vergelijk met veel andere leveranciers, mooie rapportages welke eenvoudig te draaien en aan te passen zijn.
CONSVoor onze toepassing hebben wij geen minpunten.
Reasons for switching to Questback
te weinig mogelijkheden en reporting was ook niet goed.
Vendor Response
Thank you for your positive words, Jelle! It's great to hear that you've found value in our live reports and finds our tool useful for measuring CX. Fun fact: Did you know that by sending out a survey containing five questions and having only three background parameters about the customer, you can theoretically generate hundreds, if not thousands, of combinations to analyze in Questback? =)
Replied January 2024
GUERRIC
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2024
klantentevredenheid
klantvriendelijke tool om enquêtes uit te sturen en topt team dat steeds paraat staat om te helpen.
CONSgeen echte nadelen dat ik kan beschrijven
Vendor Response
Thank you for your feedback, Guerric! Happy to hear that Questback has worked well for you!
Replied March 2024
Nina
Real Estate, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Interface and development
Very good. Nowadays, I like that they focus on development.
PROSI like the interface total and th possibility to costumize. Easy to build the quests.
CONSReports are sometimes difficult (comparisons and filters).
Vendor Response
Thank you for your feedback, Nina! We aim to make the complex easy. Given the system's vast range, there's sometimes a risk it might feel more complicated than necessary. You can always schedule a session with your customer success manager for a walkthrough of the logic, how does that sound? For quicker support, don't hesitate to call our support line.
Replied September 2023
Torkel
Environmental Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
I am very satisfied
Product is very easy to use. The service you get when you are in need for that is quick and good.
CONSCan't think of anything really. It gives me all I need for my surveys.
Reason for choosing Questback
I already knew the product well
Vendor Response
Thank you for your feedback! Don't hesitate to reach out if you need more tips and advice from our support or your contact person. =)
Replied September 2023
Agnete
Leisure, Travel & Tourism, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Questback feedback
Easy to use, can create rather complex surveys, good customer support
CONSTakes time to correct bugs in the system
Vendor Response
Thank you for your valuable feedback Agnete! We are continually working to improve our response time and processes for bug fixes. Hopefully, everything you needed to be fixed is fixed. If not, please get in touch, and we can see if there is anything we can escalate from our side.
Replied January 2024
Liselott
Security and Investigations, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Feedback fall 2023
We only use it once per year. Very satisfied with the company, support and product.
PROSEasy to get started and use, good support.
CONSWoulk like to have more standard forms to use.
Reason for choosing Questback
Easy to use and best value for money
Vendor Response
Thank you very much for your review and feedback, Liselott! We have 13 basic templates that cover most aspects of the employee journey. Our templates address everything from health & well-being, onboarding survey, exit survey, employee interviews, employee engagement, eNPS, recruitment, manager evaluation, 360, and more. Have you had a chance to look at these templates? Since you use Questback only once a year, I'm curious about what kind of templates you would like to see. Please get back to us, and we'll make sure to look into it. We always try to update our existing templates so they are up-to-date. Your feedback is appreciated, and there are certainly more templates we can add. Don't hesitate to contact your customer success manager and share your suggestions.
Replied October 2023
Peter
Verified reviewer
Sports, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Experienced Questbackuser
It has worked well for me as an individual as well as for our organization for about 15 years. Its easy to use and are working good for different kinds of user with different levels of experience.
PROSIt´s easy to use and reliable as a system.
CONSThe system could have even more different types of questions.
Reason for choosing Questback
Reasonable price and easy to use
Vendor Response
Thank you for your feedback! Questback currently has 21 different question types. Please reach out to your contact person and explain what kind of question type you feel is missing, and we will internally evaluate your suggestion.
Replied September 2023