All Weave Reviews
1-25 of 478 Reviews
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Cari
Health, Wellness and Fitness, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2023
Weave is excellent!
Annelise
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Essential for business
I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.
CONSISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.
Will
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
VOIP phone service for your veterinary or medical practice
Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go.
PROSLove the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default.
CONSI don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID.
Reason for choosing Weave
The cost was better with Weave. The other company wanted to charge us $2000 for some kind of router hub thing and it wasn't needed.
Kelly
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
When my phone number was transported over to Weave they did not have my number working for 2 days
[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN
PROSI was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.
CONSI had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.
Reasons for switching to Weave
The fact of patients could text through the office phone to my cell number, that a message would be sent to missed calls that we would call them right back. I am switching back to OOma Office as the phone is easy to use and easy to set up personal greetings unlike Weave.
ANDREA
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Love this app for remote working
Awesome app, love that I can use remotely
PROSI work remotely and the clinic and I as well as other remote billers can communicate quickly and efficiently
CONSi do not dislike anything that I have utlized so far
Reasons for switching to Weave
better access and functions, i didnt make the decision but happy we did it
Ashley
Plastics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2023
Weave
Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion.
PROSI like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients.
CONSThe iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them.
Reasons for switching to Weave
Weave had more capabilities at the time. There are features that SolutionReach has that are better like the flagging system using colored flags and when you complete a message you didn't have to unflag it. Also, their iPad app can switch to landscape view easily. These two combined would be really great.
Lori
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Love the Weave Software
We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting
PROSI love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders.
CONSSometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location
Reason for choosing Weave
again better value and I have heard customer service is so much better with weave
Reasons for switching to Weave
better value for the money
Bryan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2020
Great product, support is lacking
Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.
PROSWe love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.
CONSThe support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.
Reason for choosing Weave
They replaced our phone system at a better price than our old phone system, plus the software features. None of the other products I considered had the potential to replace the phone system.
Reasons for switching to Weave
Weave gave more functionality at a better price than our old phone system and the Dentrix bundle we were using before.
Nayeli
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Weave to the reacue
We love it! Best ones from any other of it’s kind
PROSThe compatibility to our software for patient management Office Mate and the phone app
CONSMaybe that you have to pay more for extra features
Reason for choosing Weave
Price and customer service! Much user friendly and more features
Reasons for switching to Weave
Customer service and price. Much easier to use
Summer
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Work flow at ease
Implementation was streamless and customer service was great.
PROSImplementation was streamless and customer service was great.
CONSI have nothing negative to say about the process.
Reasons for switching to Weave
Some features Weave provided that we were looking for.
Sam
Verified reviewer
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2021
Great Product. Support Absolutely is the Worse.
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.
PROSHippa compliant, Chat features, simple interface, all-in-one product
CONSSupport is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.
Reason for choosing Weave
Hippa Compliancy.
Griselda
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
A Must-Have for Any Practice!
It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!
PROSThe best thing about this software is its versatility, as it has an app and can be used within or outside of the office.
CONSThere is no version in Spanish (or other languages) - yet!
Reason for choosing Weave
Better fit for our practice.
Reasons for switching to Weave
Weave was more intuitive and had better features.
Nicole
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great value for the money!
Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.
PROSMakes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.
CONSIt would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.
Reason for choosing Weave
Front office
Reasons for switching to Weave
Because Weave communicates better with Dentrix and helps my Practice Manager. It does not do everything BirdEye could do, so I manage that manually now, but am happy for the productivity of the front office, so that is ultimately what is most important.
Greg
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2020
It's great, until it's not.
The software is good for communicating with patients.
CONSCustomer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported. We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."
Reasons for switching to Weave
We liked the integration of multiples services.
Robert
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Weave has decreased our telephone expense.
Weave has cut our phone expenses 14% since on-boarding. Weave has improved our paperwork flow within the office and has increased staff efficiency.
PROSThe desktop app allows our staff to have immediate access to messages from our patients. The text feature has improved our communication with our patients. E-fax is a great time saver and has simplified the process of handling patient documents and is HIPAA compliant. Desktop app allows us to easily switch between offices.
CONSHold times for customer service historically have been long, however we have seen a decrease in hold time over the last 4 weeks. Would love to have one master account to manage our service as opposed to one for each office. There is a problem with texting to ATT and Criket numbers.
Reason for choosing Weave
Weave bundled pricing was more competitive.
Reasons for switching to Weave
Weave offered better features at a lower cost.
Kathleen
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Leverage your staff's time and efficiency!
Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected. The support team, seems at times, to be really busy, but so are we and they are always pleasant, helpful and patient. We ask for a feature, and it is either already in development or it will the considered and addressed. This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while the Weave app has allowed our front office staff to offer better customer care, follow-up and recordkeeping. Weave has allowed our business to do more without hiring another customer service person while upgrading customer care. Weave's phone call recording feature has also helped us sort out contentious client misunderstandings without relying on memory and interpretation. We can also add the audio clips of calls to the client record to help us train on how to help them in upcoming calls.
PROSWeave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon.
CONSIt takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though)
Reason for choosing Weave
Weave has turned out to be more reliable, customizable and to offer more features than the other products, with the addition of VOIP service, giving us lots of features for roughly the same annual cost as the local landline service.
Kari
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Weave is our right hand man
I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.
PROSI could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.
CONSMy only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.
Reason for choosing Weave
The look and feel of Weave.
Reasons for switching to Weave
The pop ups and the 2 way texting.
Aretta
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2023
Weave has daily technical issues that cost you money
Looking to leave them asap.
PROSEverything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis.
CONSSince we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue.
Reason for choosing Weave
What they said they could do.
Reasons for switching to Weave
They promised so much and in the end do not deliver. You need one person on your staff dedicated to nothing but Weave problems and they must have the time to send e-mails, create a ticket and wait forever to get things resolved. You pretty much babysit them AND pay therm all at once.
Meghan
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Overall happy with Weave
Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system!
PROSGenerally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.
CONSAutomatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.
Reason for choosing Weave
It's ability to integrate with our electronic health record. And it's ability to have outgoing texts come from our main office phone number.
Nancy
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Want to streamline your patient communication and save money?
After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules.
PROSWe switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!
CONSThe campaigns - not enough customization vs other platforms that we have used.
Reason for choosing Weave
Weave was recommended by our telephone person, as he was seeing a lot of offices installing Weave when the pandemic started.
Reasons for switching to Weave
Reduce the cost of our phone bill, as well as the features that Weave offered vs Revenuewell. (We made the switch prior to Revenuewell offering their VOIP program.
Bev
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Weave review
I think there are some really good aspects to Weave. But the wait times can be long. Every time we call we are told that can be added on the next update but never happens.
PROSThe communication level with our patients are critical: new patients, appointments and confirmations. The ability to contact our patient when it is convenient for them. Texting allows us to do that.
CONSWe are not getting Forms notifications. Can't see text message, or the text being sent says "unfortunately we've been unable to reach you" even on the first text. The constant updates and changes are too much. The last update - the format of the messages- ability to see hx of messages sent and notifications and not user friendly
Reasons for switching to Weave
Eddson system could not do as much as Weave.
Sonja
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Worth Every Penny
Overall I think Weave is a phenomenal product and I am happy we found it for our practice. They continually are adding new features and provide webinars to allow everyone to master their product and use it to the capacity it is designed for.
PROSThe real-time text message communication it allows between our office and patients is invaluable. The digital forms that write back into Dentrix are a huge advantage as well. I also appreciate the in-office chat that allows us to communicate with co-workers and not constantly leave our work stations to ask simple questions or communicate something they need to know. These are only a couple of the great things about Weave.
CONSI wasn't overly confident in Weave's review platform. We stopped using our former review platform because Weave offered one in the price of what we were already paying and we didn't see great results. I did decide to stop using them for our reviews and went back to our former company and saw instant results again.
Reasons for switching to Weave
Weave had more to offer us.
Amanda
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
Wish we didn't sign up for it
Awful. I wish we never signed up with Weave. I will be looking into other communication software's and asking for a full refund. This is a joke of a company.
PROSThe Weave desktop app is a nice feature . It is small and easy to use. The only good thing about Weave.
CONSYou guys are horrible company. Our Weave has not worked properly since we signed up with Weave. The fax didn't work for over 2 months, the payments are not writing back to Open Dental, confirmations are being sent to patients who are no longer on that day and patients accounts are unable to be pulled up. I keep being told-'were escalating this to Tier 2, to Tier 3', but they are simply passing the blame and keeping me in limbo.
Scott
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2022
Good bang for the buck
I think without a significantly larger investment Weave was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave.
PROSDecent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function
CONSToo much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.
Reason for choosing Weave
Price point
Reasons for switching to Weave
call volume exceeded our current system.
Debra
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
We love WEAVE
Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features.
PROSLove having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage.
CONSSometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent.
Reason for choosing Weave
It was the best system to meet our needs