All DataCandy Reviews
1-25 of 46 Reviews
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Scott
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Great Loyalty and Gift Card Program
I do like the monthly cost. I do like working with customer service.
PROSI do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.
CONSOur customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.
Reason for choosing DataCandy
Cost
Reasons for switching to DataCandy
Cost...however the thing about paying for text is not cool.
Chad
Maritime, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing set up experience
Top notch
PROSSet up support was amazingly good Best value for money
CONSRequired Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT] at Nicejob implemented a very good solution to automate, so not really a negative
Reason for choosing DataCandy
Focus on reviews/ good value for multiple locations
Shelly
Hospital & Health Care, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Unauthorized payments
Horrible
PROSWhatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.
CONSsee above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.
Reason for choosing DataCandy
I thought the sales person was trust worthy - silly me.
Dion
Supermarkets, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Loyalty that your customers would enjoy!
Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base. Our top 5 features: 1) Real-time security and fraud prevention 2) Branded customer loyalty and gift card portals 3) Customizable merchant dashboard 4) Flexible options for loyalty earn & burn 5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.
CONSWe would like to see a deeper integration into the POS for inventory items.
Darlene
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Very Satisfied
Our overall experience has been great and like that we have human support when we need it
PROSVery user friendly even for the technically challenged staff
CONSthere was nothing really that bothered me
Reason for choosing DataCandy
recommended and less cost
Reasons for switching to DataCandy
Paystone was recommended by a colleague and was less expensive
Scott
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Press'd Paystone Review
Very happy with Paystone and especially the customer service they offer. They are always available to hear us out if we have issues or questions and we feel very well taken care of.
PROSThe gift car functionality is easy to use from loading gift cards all the way to customer redemption. The reports are easy to run and they allow you to easily mine all relevant data, quickly.
CONSWe would like to sell digital gift cards that could be emailed out to our customers instead of having to mail them physical cards. This function is available but seemed a bit expensive for us. That said, we are a smaller operation so it could be priced fairly for the market.
Reason for choosing DataCandy
It had everything we wanted at a fair price.
Reasons for switching to DataCandy
We were not happy with the service of our previous provider.
Mohammad
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Service, Great Value with Paystone
Great Experience, overall, recommended.
PROSCompetative Price, very helpful sales team to make everything clear, and good service.
CONSCS take long some times.
Andrew
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
It Works
Good
PROSI like that we get paid the next day.Customer Service has been excellent, fault pinpad was replaced immediately.Semi-Integrated with our POS
CONSThe pinpads are confusing and very techy. Setup was difficult.
Reasons for switching to DataCandy
Semi-Integrated with our POS, cheaper.
Houneida
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2022
Gift Cards used in a High School
It was the best option we provided students
PROSThe system is an accordance with our accounting procedures and very easy to track
CONSThere's nothing that I don't like about this program
Reason for choosing DataCandy
It was the first option provided to me, but after taking the time to learn the software, it became easy to manage
Dave
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2022
Paystone is good enough but there is better available
Pretty good once you get used to it.
PROSThe ability to reward my regular clientele, collect contact information for our newsletter and offer a trackable gift card that is easy to use for my staff and clientele.
CONSThe dashboard is not very clear and the fact that it's not a one card fits all is a bit problematic and costly as you need one card for the gift card and one card for the loyalty program.
Roly
Verified reviewer
Writing and Editing, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Expensive, but worth trying!
Quite grateful for their customer loyalty feature, it has helped my company grow rapidly. Only if they could provide free trial, it would be great to get the user of a glimpse of what he is going to get. A bit expensive but certainly worth it.
PROSThe loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful.
CONSPaystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get.
Amanda
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2022
Gift Card Program
Cards are nice and professional
PROSEasy set up; great customer service when registering and setting up account
CONSIt’s too many steps. It should print out either 2 redemption slips for server and customer, or automatically print a redemption and balance slip. Too time consuming to have to swipe again and do the process over again in a busy restaurant setting
Reasons for switching to DataCandy
To allow for reloadable, editable gift cards
Anthony
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Review of Credit/ Debit processing machine
Frustrating, expensive and regretful.
PROSGift card program is easy to use and a great option for business.
CONSDaily we are experiencing "not completed" transactions with debit cards and when we re-enter it, our customer may get charged TWICE for their purchases! When this happens, we have to explain to the customer that they will get reimbursed within 1-30 days. This is very frustrating if that customer does not have the funds available and even worse customers think we are intentionally charging them and assume we are stealing from them. I also feel that we are getting charged for every extra "not completed" transaction. I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. Unfortunately your service/product has negatively affected my daily operations and the damage is done. We are now encouraging cash transactions whenever possible to avoid complications like this. I have contacted customer support and I was told that "it happens" and there is" no solution" for this.
Ayman
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great product
Good
PROSEasy to use when making a transactions.
CONSNot much. I didn’t have a wireless terminal to start.
Reason for choosing DataCandy
Referral
Reasons for switching to DataCandy
Too expensive
guylaine
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
pratique et simple
very nice and the services is perfect
PROSfacile d'utilisation. transfert et gestion simple
CONSil est difficile pour moi de connaitre le montant total que nous avons en crédit sur nos cartes
Reason for choosing DataCandy
quand nous avons opté pour le programme Cluster c'est ce qui nous a été offert et compatible
Carmen
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Secure
Our experience with Paystone has been great! Customer service has also been great we honestly didn't had any issues
PROSSecure, quick and easy. Customer support amazing
CONSMaybe working and searching for other banks to be their provider for online business purposes.
serge
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
recommendation
ca va tes bien mais j'aimerais avoir une discussion avec un membre de votre Ă©quipe pour m'expliquer ce que nous pourrions faire de plus
PROSnous utilisons les cartes cadeau et c'est très facile d'utilisation autant pour le personnel que pour le client
CONSrien, mais j'aimerais avoir une discussion avec un membre de votre Ă©quipe pour m'expliquer ce que nous pourrions faire de plus
Reason for choosing DataCandy
Recommander par global paiement
Serge
Food & Beverages, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
A true Partner with integrity. DataCandy's team is top notch.
From project prep to migration and launch DataCandy supported every aspect of my org's requirements. Exposure to training, knowledge of data imports, approach to bug fixes, access to developers, access to top management, support and access to industry expertise were all smooth and excellent experiences. The task of switching from our old provider to DataCandy seemed daunting but they made it easy. Truly a customer focused organization. We hope to work with DataCandy for many years to come.
PROSEase of integration, scalability and ease of use.
Tina
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Review
Very easy to use and always technical support available
CONSI don't know what to say. I'm not a tech persona. So what can I say, but that I like this company.
Reasons for switching to DataCandy
Was promised better rates
Andrew
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Copper Branch
Simple and intuitive backend Connected and integrated to our POS Simple to use for employees and customers Good customer support
CONSNew features could be explored and developed.
Simon
Restaurants, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2016
Old time partners
We have been working with Datacandy for a long time and we have seen them explore and grow. They offer more and more services and understand the needs of their customers.
PROSSupport is very present
CONSSome technologies don't work with our POS sytem.
Audrey
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Amazing service!
I used Datacandy for two years and it's been amazing. Before then we couldn't track any giftcards that was sold by an employee. Their system really helped to make sure there wasn't any fraud.
CONSIt took us a little while to understand all the options that come with the system, but when you get a hold of it it's great.
Loic
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
DataCandy Gift Cards
Just a few steps to get gift cards ready. I can train new employees to use it in just a minute!
PROSIt is easy and very efficient to get gift cards ready. Just a few steps and I can charge or reload gift cards easily. Training new employees to use it is very simple.
CONSLoading the DatCandy on the device can take a few seconds. When you charge cards or even when customers need to use their own gift card, it is longer than using a Visa or Mastercard.
Rick
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2022
Would Not Purchase Loyalty Gift Card Program Again
Negative
PROSNot much. What was sold to me and what is implemented are two different things. Sales makes it sound easy but the implementation support is minimal.
CONSNot easy to use. Triangulation between the POS vendor and Data Candy / Capstone
Reason for choosing DataCandy
It ties in with our POS vendor. he cards are very expensive on the front end investment.
Kayleigh
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
New User Review
Great customer support and easy access. Patients and customers are loving the system and the ability to impact the environment in a small way with allowing emailOr text receipts
PROSWe love the ease of deployment into the office and simplicity of the set up
CONSNo cons this far except a minor glitch of double charges however customer support dealt with it beautifully