All Lou Reviews
1-13 of 13 Reviews
Sort by
Hoang
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
In Lou I love
Lou is a solid app for site navigation guidance, app tours etc. But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou
PROSLou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions. I can very easily create any widget that I want in very short time, from tooltips, hotspots, site tour - everything is presented in a convenient menu-based interface and walkthrough guide (even more convenient when I install the Chrome extension). I also love that Lou can be installed easily in multiple domains, so that I can create consistent experiences to users.
CONSThe installation may require adding some code snippets in the "Header" section of website or page. It is not an issue for me, but for those who is not familiar may require helps from Lou's team. Nonetheless, Lou's supporting team is quite responsive overall so this is not really an issue.
David
Verified reviewer
Construction, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great onboarding experiences
I develop websites for clients, this helps the onboarding process to explain to them how the backend works, and where are the features/options that they'll most need.
PROSIt is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it! I like the fact that you can simulate it straight away and define the audience to show this to.
CONSI didn't like that they didn't have checklists, but now they do! The only important feature missing is the mobile compatibility, but that is also in the works.
Vendor Response
Hey David, thanks for the review. Mobile compatibility is now available! I hope you'll try it out
Replied January 2022
Iva
Computer Software, 11-50 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Horrible experience
After my experience, I cannot recommend at all.
PROSI would say the free version, but it is useless because it does not work
CONSI can't believe those positive reviews are real, I have only experience TERRIBLE UX and many many many bugs every single day. It is not working according to settings.
Greg
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Great price for the value delivered
The ease of use in creating workflows for users to go through.
CONSSome limited features, would like to have pointer arrows and other animations that can guide a user to scroll down a page.
Reason for choosing Lou
Significantly more affordable.
Johanna
Alternative Medicine, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great tool!
I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.
CONSThe fact that mobile is not supported yet. But it should be there soon as support assured me.
Vendor Response
Hey Johanna, thanks for your thoughtful review! Mobile support is now available. I hope you'll try it out and let us know what you think.
Replied January 2022
Emily
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2021
Easy to use
I used this while working in retail. Loved using it!
CONSIt sometimes crashed or glitched while using it. But overall good.
Phil
Verified reviewer
Nanotechnology, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Lou
I had spent some time looking for an application for onboarding new clients, and Lou was exactly what I needed! It has a simple setup with most of the functionality required in a 'tour SaaS product' The interface for creating a tour is super simple and customizable.
CONSI would like to see more integrations with other software packages (Slack, Mixpanel, and Intercom) and I would love to see more advanced features like NPS.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2021
I love Lou!!!!!
I love how easy it is to set up a tour of your product. I was able to use it to set up a welcome tour of the membership site for my clients.
CONSI wish that they had mobile right now, but I know they are working on it. That's honestly the only drawback that I've experienced.
Vendor Response
Thank you for your review. Mobile support is now launched! When you try it out we'd love to know what you think.
Replied January 2022
Kieran
Education Management, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great start so far
Its quick, user friendly, and helps you get done what you need swiftly
PROSEasy to implement, we went from trialing to purchasing, installation and deploying our first Lou in less than 48hrs
CONSThere have been a few bugs here and there, but the team have been swift to resolve. They've also released some new features in just a few weeks of requesting
Jennifer
Hospital & Health Care, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Lou - User engagement
Easy to implement and use
PROSWe love the ability to integrate tooltips and announce new features.
CONSThe price is a bit out of our budget unfortunately.
Reason for choosing Lou
Free version
Aaron
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2023
Pretty. Clunky. Needs faster troubleshooting from support.
Each user has their issues. See above.
PROSThe software looks very pretty. The mobile access is a nice touch.
CONSIssues with lag on the desktop portal. POS transactions as well have their fair share of issues. Many items that we wish we had faster IT support rather than waiting on 6-8 weeks to implement fixes to our issues. The mobile access is nice while in the field. However, it has its headaches.
Reasons for switching to Lou
Switched employment from Iron Mountain to Kring's. Kring's had Act! and switched to LOU soon after I was hired. LOU is nice but was not my decision to switch.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2021
Great light weight product announcements platform
Lou is fast and easy to deploy. Makes it easy to setup different announcements and event funnels inside the application without spending dev resources.
CONSIt's still a growing product, looking forward to more features and analytics.
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2021
Great for product tours
This is very important software for assisting customers on your web app to learn how to use your product or service to the fullest.
CONSThe user interface to create the walkthrough works but can be a bit clearer and cleaner.