Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Great to manage issues with customers. Can check status easy for client and for me.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.

From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management.

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.

I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Manage your requests, problems, incidents and projects from a Global platform.

GLPI easy to use and very capable for a single or multiple organizations.

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

All the assets are once updated into the system, It has helped to track assets in and out.

Very extensive functional modules, regular system updates, good product support. Intuitive system operation.

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

Integrates well with RSS feeds for real time updates.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.

I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.

The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily.

Efficient way to manage and aggregate alerts. Easy UI to make the rules for the alerts.

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.

The application for Android has no buttons on / off for Maintenance mode.

This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do.

This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool.

First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks.

The details is provides about the incidents is very granular and helps provide much needed context. It is fairly inexpensive and integrates really well with several other softwares.

Oncall is easy and effective with alerts and rules.

A really good product supported by a great team.

All in all, I have nice things to say about VictorOps.

It makes it very easy to use. It was by far the easiest and most simple to setup when comparing other products.

SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.

VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that.

Optimally priced on-call software to ensure production fires are immediately acknowledged.

Easy to set up, easy to use. Lots of integrations available.

I can't really say much about this tool other than: it works, and it works well. Having tried a competitors offering, we found VictorOps to be the right balance of flexible, well-priced, and reliable.

I also don't like that some transmognifier features are only available in enterprise.

The Dev and Support teams are very responsive.

Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.

Very good mobile app with notifications. Alert snooze option which is a life saver.

VictorOps team was quick to devise a solution using webhooks, which worked immediately.

This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.

However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved.

Some advanced/niche scheduling options are not currently possible. Data on old alerts can be difficult or impossible to obtain, depending on age.

Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems.

Euro

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.

LongDescription

Support Ticket Management

User Management

Customizable Reports

Access Controls/Permissions

Contract/License Management

Change Management

Customizable Fields

Data Import/Export

Problem Management

Self Service Portal

Cost Tracking

Dashboard Creation

Inventory Tracking

Maintenance Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Service Level Agreement (SLA) Management

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Monitoring

Supplier Management

Customizable Forms

Incident Management

IT Asset Tracking

Third Party Integrations

Task Management

Inventory Management

Email/Help Desk

FAQs/Forum

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

1000+

GLPi

Live Online

Webinars

Documentation

US Dollar

Splunk On-Call (formerly VictorOps) is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents. Key features include alerts/notifications, chat, activity dashboard, collaboration, and event tracking.


Designed for organizations of all sizes, VictorOps comes with a tool to manage tasks assigned to teams and query escalation based on customizable policies. Its visibility module enables users to view records of all conversations, alerts, and actions and update stakeholders on changes. Additionally, the solution lets users report and gain insights into the time taken by teams to resolve incidents.


Splunk On-Call allows integration with various third-party applications such as JIRA, Zendesk, Slack, Salesforce Sales Cloud, HipChat, and ServiceNow. Mobile applications for Android and iOS devices are offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, and online help desk.



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