I really enjoy all of my ecounters with Firmex except the inability to use it from a mobile phone

The ability to easily move / copy documents

It is hard to use on a mobile phone and use from a mobile application standpoint

For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected.

The custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents.

The drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available.

Ease of use, very intuitive and great pricing.

Nothing to note on this, perhaps in some cases there could be more dedicated training

It has all the functions needed to effectively manage a dataroom. I trust the security of the datarooms.

I cannot download files with watermark based on a specific user's access.

Really good - better and cleaner offering than the main VDR competitors in the marketplace

Customer service and responsiveness is excellent - timely and helpful helpdesk

The cost is always an answer for this given other platforms that are far cheaper, but this is balanced against the functionality of Firmex

What I liked most about Firmex Virtual Data Room is its clarity, well-designed interface, and ease of use. Navigating through documents and folders is intuitive, making it effortless to access and organize data. Additionally, the support provided by Firmex is commendable, with responsive assistance available whenever needed. Overall, Firmex Virtual Data Room offers a reliable and user-friendly solution for secure data management.

I did not encounter any significant issues or drawbacks while using Firmex Virtual Data Room.

We use Firmex as a data room for mergers and acquisitions. It is very helpful in the due diligence process. The security and organizational features are also good, as it allows us to grant or deny access to the various files based upon the user and the stage of the transaction.

It is easy to upload and organize data and documents.

The initial set up of a new matter is somewhat cumbersome. However, we don't have any substantial cons.

I use it every few day to weekly. I create the extranet site, add the invitees, set up the rooms with folders when necessary, and upload/download documents

It is very easy to learn and use. I would recommend it to anyone.

I wish there was an easy way to remove/edit incorrect contacts when adding contacts to a Group.

Firmex allowed the PureTech team to work quickly and efficiently, while ensuring that our files were secure.

As a user of the virtual data room, I did not appreciate that Firmex shows every time someone edits, replaces, uploads a new file. Although this makes sense, it calls attention to certain documents if things have changed.

I received one on one training when I started using Firmex, which was very helpful. After the training, Firmex has been easy to use and always helpful.

I don't have anything that I dislike about Firmex.

This allows us to share confidential information with confidence and ease. It is a critical piece of our day to day activities and increases our productivity dramatically.

I love how easy is it to set up data rooms and add users with different tiers of access. It allows me to set up permission structures and then just worry about getting the right data in the proper folder. I also like how intuitive the software is - it allows me to onboard clients quickly.

I wish they would allow sessions to last longer - I'm in Firmex all day and find that I have to log in many times. I also wish there an iPhone app.

Administrative tools and controls make it super easy to manage diverse user groups. Setting up the data room from a well-organized internal file share is very easy and efficient. Interface is relatively intuitive and most users are able to navigate with ease.

The cost of storage can become significant if you are trying to create a comprehensive data room for projects which have a lot of data. Some users have difficulty navigating the data room structure. Automated invitation emails are sometimes intercepted by email filter programs and require additional coordination with end-users to bypass these.

Easy user interface allows non-familiar teams to upload information. Management teams are able to collaborate with the sell side group to upload information. Much easier to use than Dropbox.

Item limits per page. (ie. only being able to see 200 files per page when looking at all files

Firmex is easy to use and when I have questions, the support is timely and of excellent quality.

Changing certain settings can be challenging and not intuitive.

Firmex is a very useful for the M&A arena we are in, having trained several colleagues over the years they tend to pick this up quite quickly. Firmex has several tools to assist in the due diligence phase of a project (reporting, bulk download etc).

Ease of use, the reporting features that allow you to monitor progress and those that have accessed the data-room. Confidentiality is paramount in our sector and being able to restrict companies and individuals on the data they can see is very useful.

The only area that I think needs improving on (and I'm not sure how this can be done), when inviting people into data-rooms, on quite a few occasions the invite will end up in junk folders and not picked up.

It has been great. Never been overbilled. The team provides a heads up if you are reaching storage capacity vs. simply upping your bill. I've never had a client unable to understand how to use or access the data room.

I love the ease of setting it up. Other products have more features as far as downloading and tracking, but everyone does bulk downloading so it is irrelevant. You get the key features you need: Accessed, % downloaded, ability to revise documents, etc.

I haven't had any issues with the software. The customer service is the best I've seen. Very amenable if a transaction takes longer or goes on pause (i.e., they are willing to be flexible with pause periods and/or affordable monthly extensions)

Firmex is the perfect solution at a great price point for our virtual data room needs.

Firmex delivers the same functionality as software solutions that are 10x the price.

Its not as intuitive as some of the other user interfaces i"ve seen - but it gets the job done.

Very positive experience. I think Firmex is easy to use and is my go-to data rom.

Very easy to upload and organize files, very easy to set permissions.

Possible could make the download function easier to use and more reliable.

We have found Firmex to be a high value solution (low cost with decent functionality).

Firmex is very intuitive and straight forward. Not a lot of bells and whistles, but we don't really need that.

It would be very nice if it was easier to convert Firmex into a traditional folder view that you get with PCs instead of just the web interface view.

Honestly this is the best data room I have used to date. I can’t believe intralinks is so big and yet their vdr is horrendous. I’m genuinely shocked by the lack of user friendliness of other data rooms, and the lack of permissioning options elsewhere. Firmex has the best permissioning and security features available.

Honestly the management of users and permissioning is really easy. Also the interface is intuitive. Intralinks is GARBAGE. I’m currently using intralinks on another deal it is impossible to permission users effectively.

I think maybe you could have alternative pricing schemes for deals that get delayed or have a regulatory component. This happened to us and our vdr needed to be used for much longer than originally intended. In any case more pricing options could have been useful.

overall good value for money

The user interface is easy to use, allowing users to navigate through the features without much hassle. Due to its user-friendly nature, the application responds promptly and efficiently to user inputs, ensuring easy handling. The intuitive design of the application makes it accessible even for those without prior experience with similar software. All in all, the software provides a smooth and uncomplicated user experience

more featuresmore layers for permissionfaster uploadfaster downloadmore smooth workflow

It is easy to use and a great tool for my company to help share documents. The customer service is excellent if there is ever a problem. The 24/7 customer service is a great security blanket to have knowing that a solution to any problem is available any time of day.

Renaming and organizing documents once they are already in the data room can be a time consuming task at times.

Good

Ease of use - it's easy to upload documents and provide access to others.

Metrics tracking e.g. user logs, downloads etc

I like how easy the software is to use, and how you can set all different levels of users, i.e people can only view documents and other cans download etc.

At first it was very complicated to use. Should have some demo videos.

Firmex has solved the "virtual" closing table issue that has taken over the last few years now that closings are not attended in person. Firmex allows me to lay out all of the closing documents and give access to the necessary parties for review and approval. Firmex also allows me to provide parties with large documents that can't be sent via email due to size. Overall Firmex has been a huge help to our law firm.

The most important feature I like about Firmex is how easy it is to use either from the administrator side or the user side. I have never had anyone ask questions on how to use it because it's so straight forward.

I would enjoy seeing some type of integration with Imanage so if documents change internally they would automatically update.