All Zoho Analytics Reviews
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Ripon
501 - 1,000 employees
Used unspecified
OVERALL RATING:
5
Reviewed June 2023
I recommend Zoho Analytics for all!
Alejandro Enrique
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Data analysis made easy with Zoho Analytics
As technical support to customers via telephone is essential to analyze all those metrics with which we can determine the current status of the operation and each of the consultants who operate in it, indicators such as average operating time, level of service, level of attention, incoming calls, answered and abandoned calls are examples of the many metrics that we can analyze with Zoho Analytics and which in a single dashboard is possible to view in order to determine the direction or adjustments to be made by the administrative staff, this tool provides details and accurate predictions of your business unit.
PROSThere are many tools to analyze data but when looking at the features provided by Zoho Analytics I can highlight its wide and diverse ability to import data through its connectors, these data are analyzed with its powerful BI processes also based on ZIA (Artificial Intelligence) providing details and highly accurate forecasts; All of the above is complemented with an impeccable and detailed visualization, in addition to this, with a perfectly organized dashboard and strategically located KPIs, this allows the work group or external staff that addresses such reports to see the most concrete details in order to make future operational decisions.
CONSOn a monthly basis we analyze the historical traffic of incoming, answered and abandoned calls in our operation, this data is imported in csv format and generally exceeds 250 thousand records; we have detected at the moment of importing this information a notorious slowdown of the tool and even being blocked for several seconds although after visualizing the information already in the tool this behaves with total normality, we make use of it to make the traffic forecast for the next month and thus to dimension the personnel and the schedules to achieve the greater attention of calls in some ranges of hours.
Ripon
Education Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
It gives users with robust security measures, including role-based access control & data encryption.
Zoho Analytics offers a range of extensibility options, including the ability to connect to a variety of data sources, including databases, cloud applications, and other applications.
PROSZoho Analytics provides me with complete customization options, allowing them to tailor reports and dashboards to our own preferences.With an intuitive drag-and-drop interface, users of all levels of experience can quickly create complex reports, dashboards, and analysis.Zoho Analytics provides features such as integrated ETL (extract, transform, load) processing, predictive analytics, and AI-powered analytics.
CONSZoho Analytics has limited customization options for more advanced users, such as the ability to create custom formulas or the ability to customize the look and feel of reports and dashboards.Zoho Analytics does not currently support connecting to all data sources, such as NoSQL databases or unstructured data sources.Zoho Analytics can be difficult to scale due to the need to purchase additional licenses or upgrade to a higher-tier plan.
Reason for choosing Zoho Analytics
Zoho Analytics is one of the most cost-effective solutions on the market, with plans starting at just $20/month.
Reasons for switching to Zoho Analytics
sometimes bug problems found
Diana
Civic & Social Organization, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
3
Reviewed October 2017
Easy to use but the reporting section is cumbersome
Zoho is easy to use and has a short learning curve. The staff in our office learned to use it in a very short time and the functions that we use it for is quite complicated. It has various features that make it easy to use and understand.
CONSIt quite often runs slowly. One day you will be doing one of the functions and the next day it won't work correctly, then the next day it might be working again. The reporting in the system doesn't seem to work correctly so we had to program a work around it which is somewhat cumbersome. We do our billing from this program and it is very awkward to print because you have to go into each invoice separately and print them individually. We have had to create other reports but Zoho limits it to 300 records so we had to divide the report up into three sections and print each section separately. I would say that the reporting is the worst feature. Also, occasionally Zoho will update something without informing us, this will often effect the functionality of the program.
Armando
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Zoho Analytics
The best thing about Analytics is that it connects very well with several data points and it can report on fields that would otherwise be unavailable.
CONSIt is not as user friendly as other reporting tools and not as intuitive.
Svend Bertil
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
A Personal Zoho Analytics Review
Overall, Zoho Analytics is an excellent choice for businesses looking for a robust business intelligence platform. It provides an intuitive user interface, a wide range of data sources, and a high level of customization.
PROSZoho Analytics is an incredibly intuitive and comprehensive business intelligence platform, providing advanced features such as AI-powered insights and automated insights. The user interface is easy to use and the platform is highly customizable, allowing users to create custom reports with minimal effort. In addition, the platform offers a wide range of data sources, making it easy to connect to various databases and external sources.
CONSWhile Zoho Analytics is a powerful tool, it can be quite costly. Additionally, the platform can be overwhelming for users who are not familiar with business intelligence tools.
Reasons for switching to Zoho Analytics
Zoho Analytics stands out from its competitors due to its advanced features such as AI-powered insights and automated insights. Additionally, the platform offers flexible pricing plans and an easy-to-use user interface, making it ideal for users of all levels of expertise.
Juan
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Cto
Simply, we have transform the routines of our organization, report for board and department, share information with suppliers and customer, etc. Analytics is the in the core of the company
PROSIt is easy the deployment in one complex organization. Easy integration between several apps (Salesforce, projects, excel tables, automatic alert and report, etc.
CONSWe should integrate easily with SAP IMprove the order of the report, pivot, and dash board.
Reason for choosing Zoho Analytics
Price, Easy to implement, great Support
Reasons for switching to Zoho Analytics
Due Qlilk it is expensive to depliy in complete organization also, it is very complicated to progrma. Excesive depdency of the consultant program
STEVE
Information Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Ease of user
We currently use it to manage data around interpreter usage in various industries such as Health, Justice, Government.
PROSClick through capability and the ability to drill down in the data.
CONSNot much, yet to find something apart from a few bugs (that I am sure will get fixed), that really annoys me.
Reason for choosing Zoho Analytics
Pricing, and On-Premis capability. Our data has to reside on-premise with no internet access.
Tianna
Restaurants, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Zoho Analytics for team Dashboards
I like the product and it works for our current need. I hope that they (and Linkedin) get an integration set up soon as that is the one thing we are missing but Facebok and Google and analytics had great native integrations.
PROSIt is low cost and allows us to set up boards easily with lots of room to customize.
CONSI did require the help of a developer to get some information into the product as I have only some experience in dashboard creation. Help is good if you have a specific question and usually responded within an hour or two.
Reason for choosing Zoho Analytics
Cost was our main factor as most of the other options were thousands of dollars and we are not ready for that. It has exceeded expectations so far.
Carine Sylvie
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Affordable price
Data visualization, data analysing and report delevery are simplified with this software
PROSGood Price and it intégrantes many other cloud bases tools
CONSI didn't face anything wrong using this service
Liliana
Verified reviewer
Marketing and Advertising, 1 employee
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
The perfect tool for data analysis and strategic decision making
It is an intuitive and easy-to-use platform that has allowed me to efficiently analyze data and make more informed strategic decisions for my company.
PROSThis platform is a complete transformation for me and my company. I can import and combine data from different sources, even from databases behind firewalls, without any problem. Plus, I can create powerful custom reports in minutes, with no technical knowledge or IT help required.
CONSThere is an initial learning curve to get familiar with all of its functions and features. However, once this stage is passed, the possibilities it offers far outweigh any inconvenience.
Taran
Verified reviewer
Religious Institutions, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Zoho: Advanced Analytics on a Budget
Zoho Analytics is a great product; non-profits often don't have large budgets for analytical tools.. so Zoho was able to provide premium insights at very respectable prices. Additionally, Zoho has a great support team that allows for timely resolution of issues and questions. Zoho is relatively new product, so features & updates are being released somewhat regularly.
PROSExcellent Software: - Has many/most of the features tableau / DOMO have (charts, graphs, connectors, filters, app availability). - Very easy to teach non-analytical users how to use. - Extremely inexpensive (I think something like 15-25% of the cost of top-of-the line industry products).
CONSThere's some areas that could be a little more developed: - Drill down in charts could better - Communication / collaboration isn't available within the app - Additional options for dashboard layout / design (to make creative better looking analytics).
Reasons for switching to Zoho Analytics
Limit of features in Google Data Studio.
Joseph
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Packs a punch for the budget - with more than enough capabilities for SMEs
First rate. A larger organisation with petabytes of data will not be servefd by this tool, but SMEs wish to pull data from Zoho CRM, Google, Quickbooks, etc. etc. get everything they need out of the box, plus more.
PROSWe obtain Zoho Analytics as part of our Zoho One suite. I did not expect much from the solution, seeing it initially as an 'add-on'. However, after using it to pull data from eight different sources and present activity reports and dashboards - including those we can expose directly to our customers, I was sold. This beast packs almost everything an SME will want for analytics, and then more. In addition, the support services from Zoho are second to none.
CONSThe speed of dashboards and charts when displayed externally in presentations (yes, you can embed and brand your content into continually live products) is a little slow - it can take 10-15 seconds for a chart to come up. There is a limit to the number of SQL tables that can be called upon each other (a depth of three), though this can be overcome by writing tighter SQL statements.
Reason for choosing Zoho Analytics
As above: the cost and licensing conditions make, coupled with more than enough power to get the jobs we want done, done.
Reasons for switching to Zoho Analytics
For what we needed, the cost could not be beat. In particular, the ability to freely expose the dashboards beyond our company without extra licensing was a no-brainer.
John
Fishery, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easily the best choice if you're already using Zoho tools.
We're very happy with Zoho Analytics as our data & reporting tool. We're already using a Zoho environment so it was relatively easier to set up, and didn't cost a whole lot extra. We use it company-wide for stuff like quality reporting, stock reports, and monitoring sales activities. It works well 95% of the time, and when there are issues, these are usually pretty easy to fix. All in all, it's a great tool to have for anyone who relies on data
PROSIt easily has all the features of much bigger BI tools like Power BI or Tableau, but for a fraction of the cost. The embedded reports, in particular, are very helpful. We've used these to integrate data into our workspaces to have access to real-tme data without having to check manually.
CONSWe run into issues with data connections every now and then, where charts stop working because of a minor change with one of the sources, and we have to then fix it manually. It'd be good if there were auto-fixes for these as they're very straightforward issues most of the time.
Robin
Telecommunications, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Zoho- Game Changer
Excellent overall experience. The simplicity but power of this software is great. The ability to customize reporting to fit our company's ever changing needs is amazing. We're able to build reports, gather data, sort data and export reporting that's relevant and easy to use. The flexibility of the product allows us the freedom to change our reporting instantaneously in order to keep it relevant to our needs, which is extremely important to us in our industry.
PROSThis software is simple to use even for someone who is not software savvy. It is highly versatility in its applications and customization is simple. We have made numerous custom reports for our District Managers to use on the go to help them manage store performance and goal achievement. Creating customer reports is simple and easy to do.
CONSSo far I haven't had any issues with the software so I have nothing that I do not like.
Reason for choosing Zoho Analytics
We didn't switch from another product, our POS was handling a lot of our reporting but it was rigid and customization was not not always an option as we needed to get the software programmers involved.
Peter
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Powerful Tool for Democratizing Data
Fantastic product, especially within the Zoho One suite.
PROSIt's not INCREDIBLY easy-to-use, but it's fairly straightforward. The price is just unbeatable, especially for giving multiple users access to create their own dashboards. The Zoho One suite is such a good bang for its buck. Integrates fairly well, especially within the Zoho Suite.
CONSIt's silly, but I wish the UI was a little prettier and less clunky (though the dashboards actually look pretty great). I wish the tutorials for SQL were a little more fleshed-out
Reason for choosing Zoho Analytics
Integrations with Zoho Suite, price.
Michael
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
ZOHO Reports makes customized dashboards
Our customers really love the ZOHO Reports . In addition we are able to wrap up all the data into enterprise reports. We also used ZOHO Reports to create an email newsletter of KPIS and we created nearly 8,000 ZOHO Reports KPIs. A great software product.
PROSWe create our own dashboard reports that we email to customers. The data that we use is very complicated to put together and hard to communicate. Using ZOHO Reports we are able to make a lot of different types of reports that communicate the information perfectly. In addition we integrated ZOHO Reports with ZOHO WIKI, ZOHO CRM, and ZOHO Creator. All the reports and data exchanges worked perfectly between all the applications.
CONSWe really like ZOHO Reports. Overall there was not much not to like. I don't have a comment for this section.
Ankit
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Simple budget business solution for processing insights and data analysis
It is helping my team and my organization to create the dashboards and application under the limited budget. Apart from that, the UI and UX experience are apparently fantastic. Overall, a good tool with lots of amazing funtionalities.
PROSThe best thing about Zoho Analytics is that it is pretty easy to set up and use. Also, we can create the dashboards using this tool and customize them according to the needs of the user. We can easily integrate other third-party applications especially the Zoho software with this platform and sync the data between them quickly.
CONSThis tool has lots of limitations in its features and there must be some more flexibility to make this platform more competitive.
Mohit
Verified reviewer
Staffing and Recruiting, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Powerful Tool To Create Reports
Obtain data automatically from almost any source. Easy to create reports. The way data is presented—in pivot tables, charts, etc.—helps increase employee and business efficiency.
PROSIt enables us to import several Excel sheets, connect the data table, and build sophisticated reports. It allows us to create superb drill-down dashboards. It helps me to monitor activity for certain marketing tasks and observe what my sales staff is up to.
CONSThe Zoho analytics mobile app is difficult for me to use, and notifications frequently arrive late. There is no option to automatically share a report to Google Drive, Dropbox, FTP, or Zoho Workdrive.
David
Verified reviewer
Semiconductors, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Facilitates data analysis with attractive reports
It provides the opportunity to generate visually attractive and dynamic reports, which allow us to represent and analyze data efficiently. Its use in data analysis and interpretation is extremely useful and essential.
PROSIt is a very easy to use platform, both for users with a lot of experience in data analysis, as well as for beginners. It also allows you to connect data from a wide variety of sources. It is easy to create, customize reports and share them quickly. It has a wealth of integrations that significantly boost productivity.
CONSI would like to make the connection process with some databases faster.
Saugat
Verified reviewer
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Its all there!
Sometimes our campaigns do not reach to the people we desire, or sometimes that doesn't get opened. That forbids us from taking our promotions. Zoho Analytics helps us to rectify these errors and we can automatically reschedule the campaign for them. It has been very helpful to get the response of our campaign that helps in boosting our business.
PROSI basically use Zoho Analytics to analyze our official email campaigns. It shows everything. The most amazing part of it is that it shows everything using infographics which is very easy to undertsand. It allows us also to find the bounced messages which helps us to prevent it from happening on the other campaigns. Zoho Analytics has eveything that a analysis tool has.
CONSWe were wondering the services to partner with and our developer suggested Zoho. The integration process was a hustle specially to connect our domain on it. It was because we had basic knowledge. Once we told about this issue to our developer, the very next moment it was all ready. Eversince, there is no any sad times using the analytics.
Chad
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
feedback
its helpful will the service desk software
PROSyeah they must just keep the previous build dashboard with the new builds
CONSwhen the DB serice breaks from snapshot restores, but cant say if it a anaytlics issue or windows
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Insight and Reporting
Overall I really love this product and it has given us the ability to run reports and create insights into Data we had on-premise and in the cloud.
PROSBy far most favorite feature is the ability to integrate so many different data sources into this product. We were able to integrate our on-premise ticketing system and create dashboards, reports and trend analysis with a few clicks of the mouse.
CONSThe only "concern" I have is the software does not look like it is easily scalable to handle a large number of users. Currently we're only using it for a few dozen of our upper management to run reports.
ALYSSA
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
ZOHO REPORTS REVIEW
We track numerous items in Zoho, ranging from employee productivity to lead tracking and generation. I can literally pull any report I want and it's done instantly. Love it!
PROSThe reports are so very easy to manipulate. They criteria listing is very straight forward and does not require previous experience to operate. I have never run into an issue with the reports feature.
CONSHonestly, there isn't much not to like. The reports section works well and is very easy to navigate.
George
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Zoho Reports Review
Zoho Reports is used as the primary reporting tool for the projects at our consulting company. The team of more than 30 consultants use Zoho Projects to manage multiple projects for private and public sector. The interface between the two applications is seamless and stable, we also use extra Zoho Reports static tables (with non transactional data) and we plan to include connections to other data from our ERP.
PROSWe ended up to Zoho Projects and Zoho Reports, after a significant evaluation among several on-premise and cloud platforms. Cost, ease of use, licensing model, integrations with other Zoho (and external) applications, wealth of functionality and user interface, was our decision drivers. We like the distinction between standard and user filters.
CONSA short of programmability would be great like conditional formating, hyperlinking.