The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

Nothing at all to dislike about this service.

Integration with our existing product was very complicated without internal engineering and developer help, that would be lengthy and time-consuming and push our project out by weeks, maybe months. With the Help Desk team, we were able to accomplish this in under a week!

The time-zones that we all work in collectively made it almost impossible that there weren't breaks in the customer experience, but Help Desk team was very supportive in asking when we would like to start migration processes and was very responsive during the last phase of the project with timeline updates and check-ins.

Overall, an easy to use system for multiple people to operate a helpdesk.

Easy system users can log into and track for all of their help desk needs

The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it.

I liked that it was so simple and easy to migrate our database from Intercom to HubSpot. It saved us a lot of time.

I liked that it was so simple and easy to migrate. Also, the customer service team is amazing it helped us make the first migration smoothly.

I would have loved for more tools and services to be available. But hey, it's very good with what it already has.

GREAT! Merged separate company entities into a single instance to get a more comprehensive picture of our customers' needs.

Super easy to setup and use Support was there ALL the way

Had to create myself on the SOURCE system and grab 'Account Owner' status in order to get things done easier; if anything can be done to make that less hassle-free could be a bonus

We used Help Desk Migration to move from the Zoho Desk Support Platform over to the Zendesk Support Platform as we wanted to restart with a fresh interface and something that was more customizable and programmable. Help Desk Migration helped with getting our Data over so we didn't lose any tickets or have to recreate any user accounts at all.

The software was easy to use and we were able to migrate all our data in less than 4 hours which was really good assuming we had over 5,000 records of tickets, companies, organizations, etc. They have a wide range of platforms that they support which is really good. The customer support service at Help Desk Migration was really useful and provided a Delta migration for a few stray tickets free of charge, which was really helpful to conclude our Data Migration.

I didn't have complete control over my migration, I can see why however it just meant that a few things were more confusing, it would be good If I could set defaults for assignee's automatically, but it all worked out in the end.

fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity

I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required. I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data. They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

We were in a bit of a tight spot. The provider of our Knowledge base and Help Desk software decided to leave the market. We needed a solution that would migrate our articles accurately and in a timely fashion. This supplier provides excellent customer support and their pricing was modest.

This software provided us with an accurate migration of our knowledge base articles in a timely fashion at a time when we did not think a solution to our very specific problem would be available. So we were very pleased to find this service.

We did not find any cons with this product.

Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch.

Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process.

My experience with Help Desk Migration has been very positive. There's nothing I disliked.

Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets.

Totally automated. Easy tools for field mappings. Retained all ticket histories

It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

The product features is very easy to set up. The service support is always quick and accurate. And the value for the price is really worth it.

We had to do some small customization, but the price was correct. Test migration cannot be done fully, only small portions of data

We've used this company twice for ticket software migration - once from osTicket to Help Scout, and once from Outlook 365 to Help Scout. Both times were great, and everything transferred correctly, including attachments. We had years of osTicket tickets and they had no problem during the migration.

The only thing I could recommend improving is the Outlook migration - since email clients freq quote the original email during a reply, it kind of made a mess of things. If Help Desk Migration could somehow parse the replies out, and turn them into separate ticket entities, that would be great.

Outstanding! Truly supportive and knowledgable company.

During our migration, we ran into a problem with the help desk we were migrating too. At which time Help Desk Migration took the lead and worked directly would our new provider to resolve the situation. They were proactive in checking in with us making sure they were addressing any question or concerns I had along the way during the process. Great Team!

Everthing about Help Desk Migration was spot on... I have no CONS.

It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look. The support team is also very friendly and helpful.

Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and cust support was very helpful with figuring out how to make it happen!

Wonderful! They are FAST on their support and very easy to work with. Literally zero waiting during their business hours. I worked with 3 representatives, and they were all very knowledgeable.

Being able to reference our old Zendesk tickets in Freshservice was a must. This got the job done! The price was far less than what Freshservice wanted to charge. They did a delta import at the end as well.

I did not find any cons to their product.

An uncomplicated product and amazing service. We were looking for a tool to assist with the switch of our ticketing system and help center. Individual solutions cost several thousands of euros. This solution was cost-efficient, fast and the service provided was excellent! A company to look out for, because this is how customer service is done!

nothing. We were really happy with everything "Help Desk Migration Services" did for us!

We moved something like 40k records from Intercom to Help Scout. Seamless setup, and being able to run a sample migration for free went a long way in helping us make our decision. There were a couple hitches in the actual runtime, when we ran the full migration, and their support team was right on hand to tune the backend to suit our specific needs. Hugely grateful. :)

Not a thing. Super happy. No complaints.

We needed to migrate our Helpdesk from one platform to another and without this service it would have been a complete nightmare. The support team were exceedingly responsive if a little over zealous in their communications at time. I would definitely use them again for another migration.

We were able to fully test out how the process worked and then easily get the process customised to fit our needs.

There really were not any issues around the migration so I don't have anything to say.

The migration was done in a very simple way and for the number of tickets that were migrated, it was fast enough. The Customer Support is awesome. They were very responsive on live chat whenever I need them.

The fact that I had to disable some automation on the new ticketing system was not very convenient but this is the way it works.

The team (especially [SENSITIVE CONTENT HIDDEN]) has been incredibly patient and kind while walking me through each step of the data migration process.

The software is easy to use when mapping our fields and migrating our data from Salesforce to Freshdesk. The support team was super helpful in answering my many questions.

It took a couple of demo migrations to make sure all of the fields were aligned properly.

Support contacted me often, not to be a bother or nag, but to be genuinely helpful.

Support was the most helpful of any that I've ever seen. Migration was easy and speedy.

Not everything I wanted could be brought over in the migration, or if more could, it would cost an additional fee (although the extra fee + original fee is less than other companies).

I didn't know what to expect from some random thing I found on the Jira marketplace, and I was BLOWN AWAY. The team was incredibly responsive, and the tech was solid. The price was perfectly reasonable to save me time dealing with a one-time migration, and I'd definitely use them again

I was perfectly happy with the software, no real cons

Very happy with the service, and their support is really great and helpful and skilled.

Customer support, the solution that migrates the data from older system to newer plan is great, but what makes this shine is their excellent support.

We did see some few migration issues, but they were minor and could be resolved.

This was a perfect experience end to end. Exchanged 10s messages with our account manager and support team to get the perfect setup and when it came to migrating it was flawless. Cannot recommend enough for anyone under taking a migration

Very clean layout, easy to use and super competitive pricing

n/a - It was an excellent experience end to end

10/10

Customer service was always there to explain what's happening, from setting up the migration to fixing whatever came up during the actual migration.

If i really have to find something, maybe the migration UI could be a bit more informative, but i always received the information i was looking for.