All LeadSquared Reviews
1-25 of 144 Reviews
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Sarah
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Lead management and nurturing within a single tool
Lead management has become so easy with leadsquared and it allows you to connect with multiple platforms to capture and store the leads. There are few standard integrations that are available or tools like zapier can be used to set it up.
PROSAs we do extensive marketing activities for our organization, it is important for us to use a good CRM to save all the info and use it for promotional content distribution. Leadsquared is a great CRM tool and provides you the best features that you can get. We also do email marketing with the same tool and the leads capturing and nurturing can be done with simple setups.
CONSNo issues faced so far. The tool works great on any browser.
Sunil
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
It’s definitely a good tool to have if you are looking increase efficiency of your sales team
Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team.
PROSThe think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too.
CONSAs of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average.
Reason for choosing LeadSquared
First reason was the ease of use & the free flowing UI is great & the second reason was the excellent customer support
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2019
Long Implementation and Setup Process, Poor Support
I would only recommend this product if you do not have any data to import from other software tools or if you are looking for very basic functionality. If you are planning to use more advanced functionality, ask them to FULLY demo it for you. Ask lots of questions, don't make any assumptions! I wish I had spent more time doing my due diligence during the evaluation process. I probably would have discovered it was not the best fit.
PROSThe price is what was most attractive about this software. For the feature set included the price was right compared to the marketplace.
CONSThe setup process took much longer than anticipated. We had data to import from another system and working with the support staff off-shore was a challenge. I wound up having to pull an internal resource (developer) to get the import completed. I consider myself pretty savvy with marketing automation/email marketing/crm software tools and I was challenged with the implementation. When all was said and done, we were unable to gain all of the reporting and functionality we initially thought we were purchasing.
Reason for choosing LeadSquared
Price. Perceived value (in feature set) for the cost.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Roshan
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
A capable Sales CRM for startups and small businesses
Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level.
PROSAdaptability & Customization Ease of use Easy administration Customer Support
CONSReporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.
Reason for choosing LeadSquared
Customization options Sales Support Recommended by someone
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Pankaj Singh
Verified reviewer
Human Resources, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Marketing Automation tool for SMBs
Overall, the tool is fulfilling all the requirements of any SMB. Especially with a small team this tool is for you to achieve things fast.
PROSVery easy to use. Administration can be done without any coding hardcore skills. Landing page creation is easy and feature like some Landing page some module can be visible or hide on mobile is a great one without any coding. Support is great. The customer care team is very fast in responding to customer queries.
CONSThird-party tool integration sometimes feels limited. When it comes to reporting all required reports are available like lead source, lead history, but advanced-level reporting feels limited. for SMBs leadsquared is sufficient.
Reason for choosing LeadSquared
Easy to use and compatibility with our existing marketing stack.
Reasons for switching to LeadSquared
Requirement increased.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Antony
Verified reviewer
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2020
Decent CRM Tool for Education management companies
For education management companies who are looking for a cost effective solution, Leadsquared may be the right choice for you. Comparing to Hubspot & Zoho we felt Leadsquared is cost effective and process friendly.
PROSWe were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that. Even though it does not have lot of fancy features like other CRM's it does the job. Lead data capturing and followup task reminders are good. It also gets integrated with our calling tool which reduces us some of the burden.
CONSSending mails through lead squared is not very supportive. Also the tool becomes very slow at times in-spite of good connectivity.
Reasons for switching to LeadSquared
Hubspot was too costly and did not support the processes we follow.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Jagriti
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Brilliant tool for Lead Automation - helping Marketing and Campaigns
I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools available for the purpose - but none was as useful and easy to use as LeadSquared. We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users. My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial. As a decision maker, I get quick and intuitive reports which helps in aligning our strategy to our business goals and keeps team performance high. LeadSquared team has been exceptional in providing support and promptly resolving our queries in minutes. I strongly recommend LeadSquared.
PROS1. Can be used even by Junior staff with minimal training - very intuitive product. 2. Has all the features that help us in our sales/marketing automation. 3. Landing page feature helps us creating mini sites and getting effective metrics. 4. Strong reliable support. 5. Good pricing options - value for money! I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!
CONSGranularity of access for lists for campaigns can be improved.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Venkat
Verified reviewer
Information Technology and Services, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed November 2015
Leadsquared - Simple, Feature Rich and Powerful Lead Management Solution
We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features. The customer support has been exceptional. The LeadSquared team has heard and responded to us extremely well, be it new feature request or other support requirements. The lead capture and nurturing dashboards have been immensely useful in our sales and marketing reviews. The dashboards and reports helped us improve our process. Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.
PROS1) Excellent set of features and continuously evolving 2) Simple and Extremely user friendly Interface 3) Powerful and extremely useful dashboards 4) Quality of support 5) Excellent Up time record without any problems
CONS1) We would love to replace our CRM completely but there are a few things that LeadSquared misses for our needs. But we believe that these features are scheduled in the roadmap. So, its just a matter of time.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Aqeel
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
A CRM for statups
It's inexpensive with all the functionalities for lead management and nurturing.
CONSThe turn around time from customer success team is bad.
Vendor Response
Thank you so much Aqeel for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Avishek
Verified reviewer
Accounting
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Lead Management is on your CLICK
We are pleased to write a review on Leadsquared. We would like to thank your team which has reduce our effort and time very both. Leadsquared gives us proper real-time report with respect to each leads we receive for our company which is very helpful to connect with the clients without fail. As you all know to acquire new clients from the market is very difficult in today's market. I feel each lead is precious for every business, and if you miss them, you miss a potential opportunity. We had taken the light plan just to give a try we feel was very helpful to catch the leads in once place without missing them also we can connect them back for sure whenever we want. The customer support team is also very helpful and responsive. In one sentence I would say Bodycraft Spa & Salon is satisfied with Leadsquared. Leadsquared helped a lot to increase the rate of conversation of leads.
PROS1. Catches all the leads in one place 2. Follow with the clients makes easy and convenient. 3. Time efficiency is a major advantage for Leadsquared. 4. Landing page facility is quite helpful to promote offers, catching leads and follow ups with them.
CONS1. Linking of more websites with Lead squared will be appreciated. 2. Lead squared have to increases the number of user access obliviously. 3. Request you to increase the Number of landing pages. 4. It is very difficult to work with constant number of contacts in big organization. You should increase it little bit more according to the plans.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Krishna
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Using LSQ for overall lead tracking and sales activity.
We had some issues in beginning but now it's sorted and working fine.
PROSLead Capture, Automations, Separate Activities, Creating Forms, Phone Call Metrics, Notifications, etc. These are the features which we like in the LSQ CRM.
CONSPricing is very high for Apps connector and Automation timing is slow. Activity import is not working properly. Kindly look into this.
Reason for choosing LeadSquared
Integration with third parties.
Reasons for switching to LeadSquared
Call tracking feature, Automations
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Srijani
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
AMRI using LeadSquared Software
It was really good and helpful to streamline lot of sales processes.
PROSLead Distribution and Lead Management - Digital module worked really well.
CONSMore dashboard or reports options should be there.
Reason for choosing LeadSquared
Cost effective
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Alex
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
A reliable platform for scaling your business
The Ux is well thought through and easily adaptable. The customer support is really strong. Integrations and payments are seamless. Certain payments you need to make for some value additions are very quickly accessible in the portal itself and have a quick TAT of implementation.
CONSCertain features are required while scaling your business such as Team management, the price point for such features is a little on the upside.
Reasons for switching to LeadSquared
To help scale my business in a much more efficient way.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Arun
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Lead squared halp us in sales and marketing automation processes
It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM
PROSThe leads captured in real time by using CRM automation and improve the sales and clients. It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary. Integrations with APIs makes connecting with clients more systematic, fast and easy.
CONSThe performance speed of the CRM can be improved upon.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
A solid CRM and marketing system that has a bit too many user bug issues
Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about.
PROSHas the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.
CONSA lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Reto
Verified reviewer
Information Technology and Services, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
Reviewed December 2015
Marketing Automation - easy & straight forward Marketing Campaigns
Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.
PROSIt needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art. With the engagement score, you focus on the real engaged leads. If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.
CONSWhen it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward. CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Shari
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2022
Good CRM
Lead Management and Mobile CRM. Through mobile CRM, calls and whatsapp are more easy for me.
CONSI didn't face any severe issue till now. But sometimes mobile app got to hang. takes time to update then
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Arathy
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Good Lead Management
Lead management made my work easy. I could do the follow-ups effectively
CONSMobile CRM sometimes gets hang. So takes time to update the notes
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Sejal
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Good CRM
Good
PROS1. Call TRACKING 2. Lead distribution 3 ease of team management
CONS1. Leadsquared has a lot of good features. However, to avail the same there is always an external charges hence it could be expensive for small business owners like SkillEnable.
Reason for choosing LeadSquared
Customer Support experience and ease of use
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared
Replied December 2022
Rohit
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2017
Leadsquared has really helped our organization streamline the process of leads management.
Better Leads management and sales funnel tracking along with better lead nurturing process.
PROSCustomization of fields and reports. Favorite reports option. User access control are all features that make this easy to use.
CONSIntegration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Puneet
Primary/Secondary Education, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2017
Leadsquared CRM- A User friendly tool
It will be good if we can have a complete automated tool starting from lead capturing to sending offer letters and finally keep a track of complete life cycle of student
PROSEasy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.
CONSUser specific roles and permissions can be further improved. Complete lifecycle of student starting from lead to student placement is missing.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Vikash Deep
E-Learning, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
LSQ - Review
It was really good working in LeadSquared.
PROSLeadSquared helps in the time management, easy to use , also helps in great follow up.
CONSSometimes there is a downtime which can hamper our work but for a short period of time
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared
Replied December 2022
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
An all-in-one platform to manage and capture your leads
I have been using it for last 5-6 months and found it good as ot has all features I wanted.
PROSThe thing I liked with Leadsquared is it has each and every feature to capture and manage leads. It seamlessly integrate with other tools. Magic button feature in lead management module is great.
CONSIt works a bit slow. As well as it's ui/ux isn't that good so first-time user can find it difficult to learn. It integrates with Ameyo but sometimes it can't make called through it. We have to do it manually most of the times.
Suraj
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Time saving
nice
PROSfeatures like managing database in a single place !
CONSemails go in spam most of the time, want to get it resolved asap, as it will be better for sales !
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Priya
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Good Sales Tool
Managing contacts is easy, accessing the reports is feasible
CONSToo many filters and too many steps to follow a particular contact
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022