The only downside is it is cloud-based and you can't host the database in-house.

I love the easy to use software, I think that my nona could use this software.

Yonyx is one of the best Knowledge Management Solutions with comprehensive Analytics and Ease of Use both from a End user and Authoring prospective.

This tool is so efficient that it helps the agent with getting through the calls quickly but accurately which is a boost to our Quality scores.

Yonyx is extremely functional and provides a bug-free experience. Decision trees are useful and I am happy Yonyx is there to support.

They are very helpful and receptive. Very capable people and knowledgeable.

I like the feedback option in Yonyx. Overall - great tool to help optimize operations.

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Yonyx provides a user-friendly solution to interactive, step by step guides that are perfect for technical support professionals.

Its easy to use and very helpful, anyone can use it. Would recommend to everyone looking for a great program that is clear, simple and effective.

It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.

It would be great if it could be integrated with our in-house product so that whatever we choose on Yonix auto-populates on our product's window.

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products.

So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.

Yonyx has from the start been super easy and quick to use.

Easy to use and it is used friendly, best customer service , Worth for every penny.

Great Support Team Enhances the Greatness of Yonyx.

But that's scarcely a problem given we embed these in our own site and use that navigation instead.

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

It's very reliable and easy to navigate. It really helps in a time of need.

I have had a great experience with our account manager at Yonyx as well as taking advantage of the various training videos to help teach new authors how to use the software.

I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.

My experience has been incredible. It solves all of my issues.

Integrated beautifully with our CRM tool. Customer support through the whole process was stellar, very responsive and helpful.

The lack of accessibility features could deter some users.

Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Hard to automate reporting tasks. User profile management is a hassle.

Yonyx is super easy to use. My company makes a lot of data driven decisions in order for our success and time we spend here to be maximized.

I believe overall it is definitely a positive experience and does improve our productivity but there's obviously always room for improvement.

Yonyx is the good platform for all the beginners in coding and billing field, we can learn more and it will guide us and give correct solution where we lack /stuck from denials.

The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.

Yonyx for me was very easy to learn and and being able to have something like this is amazing and to me makes my job so much easier.

A simple to use, low-cost, effective way to get the information you need to make decisions.

1000minds really helped me with my thesis, namely customer support. The product is designed to be a tool that helps you and not something you need to worry about.

There is no need for extensive training as the controls and interface are intuitive. The analyses that this software offers are much required in the field of customer research and consumer studies.

What I especially liked was that the software/app is rather intuitive.

Used this for doing a conjoint study. Setting up the attributes was super easy.

The graphics and data reports produced during group sessions are difficult to read by people at the back of a large meeting room.

What I like most about the software is the easy access.

You can further choose whether you want only the image to be displayed for a certain level,  only a verbal description, or both. One great plus of 1000minds is the great customer support.

1000minds & PAPRIKA is awesome when you have given criteria, given options and want sorted solutions by score in a situation, where relationships between all criteria are murky.

1000minds is a powerful and effective tool for complex decision-making, but it may not be suitable for everyone due to its cost and limited integration capabilities.

Surveys can be designed to target specific audiences using the customisable options which means that the right information is being collected in a low-cost, efficient way.

The results are accurate, free from biases and help you make complex product and pricing decisions quickly and confidently.

Setting up validation & exclusion rules was really intuitive. Post survey analytics were pretty amazing and now I'm much closer to knowing my customer than I was before.

The software has an intuitive design which makes it very easy to use, both from a developer's point of view in creating a survey and from a participant's point of view in completing it.

Very helpful for candidates selection and tasks prioritization among many more.

I use it for everything, capital allocation, product design, willingness to pay...i could not do my job to level i do without it...it really makes me look good.

The provided platform offers limited options for customizing the survey structure.

Large projects with multiple criteria and dimensions are difficult to set up.

US Dollar

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.


Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.


Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Cataloging/Categorization

Internal Chat Integration

Document Storage

Access Controls/Permissions

Customer Service Analytics

Rules-Based Workflow

Knowledge Management

Collaboration Tools

Full Text Search

Call Center Management

Self Service Portal

Help Desk Management

Opportunity Management

Content Management

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Text Editing

Request Escalation

Workflow Management

Email Management

Website Integration

Computer Telephony Integration

Knowledge Base Management

Decision Support

WYSIWYG Editor

Reporting/Analytics

Feedback Management

Web-based Deployment

Virtual Assistant

Search/Filter

Support Ticket Management

Reporting & Statistics

Data Visualization

Incident Management

Data Analysis Tools

Multi-Channel Communication

Multi-Channel Data Collection

Customer Communication

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Yonyx

In Person

Live Online

Webinars

New Zealand Dollar

1000minds is conjoint analysis software designed for anyone who wants to make good decisions or is interested in its customers' or stakeholders' preferences.  You don't need to be familiar with Multi-Criteria Decision-Making (MCDM) or Conjoint Analysis software already, our integrated help tutorials and expert advice will get you up to speed quickly and easily.

1000minds has won or made the finals of eight awards, and contributed to five other awards.


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