All Dovetail Reviews
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Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
The BEST software out there
The staff members at Dovetail are exceptional, the service is the best!
PROS- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive
CONS- Doesn't have custom reporting but this feature will be launched in September 2019.
Reason for choosing Dovetail
Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.
Reasons for switching to Dovetail
Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!
Vendor Response
Thanks for the review! You are correct, we now have custom reporting now built in.
Replied January 2021
Haytham
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use, Reliable, Features full, and affordable
coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.
PROSawesome customer support from onboarding and throughout.
CONSTreatment planning/ charting a little different than what I am used to.
Reason for choosing Dovetail
Features available as part of one solution. not segmented.
Reasons for switching to Dovetail
price, reliability, features
Thinh
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2021
Unable to print statements
Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.
PROSI was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.
CONSWe have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."
Robert
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
I would recommend
This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.
PROSCloud based. Easy to access schedule and patients on my phone.
CONSMinor things that will be fixed in updates if not already.
Reason for choosing Dovetail
Pricing Ease of use Cloud based
Donna
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Chandwani Dental Office Manager.
As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.
Kim
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Dovetail Review
It was an easy system to use especially as a new practice. Their in house support was very helpful and prompt.
CONSCharting felt a bit laggy. Due to the software being a bit new, many changes were happening.
Troy
Medical Practice, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
The team at Dovetai really l get it!
The business of dentistry and the practice of dentistry is becoming increasingly software driven. Dovetail is a very forward thinking company that offers practical affordable solutions for the modern dental offfice.
PROSThe software is intuitive and so easy to use. It is designed for a mobile platform which is very different from the “you can use it on a tablet” that most of the other available software solutions offer. It seems as though the people at Dovetail thought of everything. Dovetail has crafted a product with the user experience in mind. It’s a great software not just for the doctor and staff but also from the patient perspective. The integration with other technologies makes it not just easy but fun to use.
CONSWith any product there is a learning curve. But having said that I would say there is probably more of a (un)learning curve than an actual learning curve. You can’t carry over old habits formed with previous practice management software.
Chris
Medical Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
True Cloud Based Practice Management
The support team is great! We highly recommend anyone looking for a true Cloud solution to take the time to go through a demo and ask why Dovetail over other PMS!
PROSThe support team is terrific and very willing to take recommendations for improvement and additional feature requests. Best part is their ability to immediately implement in the current version of the software!
Vendor Response
Thanks for the review, Chris! We're always happy to help with recommendations and feature requests.
Replied January 2021
Ann
Medical Practice, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2017
Great system. User friendly
We researched this software while looking to upgrade our software. It had many features that we liked, but lacked too many things we as a small office used regularly.
PROSI found this system to be very user friendly. Very intuitive and easy to learn. It seemed good for a small practice that wants to go paperless.
CONSThis system could use more on the management end. Unable to track employee time, or vacation/sick days. I also found it a bit lacking in being able to run reports. Although going paperless seems ideal, this software was not very forgiving if you were trying to accomplish this in small steps.
Vendor Response
Hi Ann, thanks for your review! Our punch clock feature does allow for employee time tracking! Please reach out to our support team and we would be happy to show you how.
Replied January 2021
Bassam
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Excellent software
I love it.
PROSEasy to use, excellent customer service and support, high speed. and their services are excellent very reasonable fees.
CONSN/A, actually there is nothing to complain about with Dovetail, I recommend it to all my friends. Thumbs up.
Vendor Response
Thanks for the review Bassam!
Replied January 2021
BARRY
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Building a relationship with dovetail
Healthy , growing and useful towards continued partnering towards streamlined revenue generation
PROSThe task of patient rebooking made easier
CONSPlatform matching to our specific cultural niche environment proved challenging
Reason for choosing Dovetail
Best matched our practice philosophy and needs
Lucas
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
Not ready for USA usage. Too many bugs.
Clinical side it great and easy to use. Front office/admin/business side is not very good at all. Need to work out the kinks.
PROSSimple interface. Able to use on ipads.
CONSInsurance claims are not fully operational. Lots of bugs and not intuitive and not user friendly on the Front office side.
emile
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Very impressive EHR / PM solution. I really love this product
The product is really easy to use , from creating clinical exams to the custom progress notes. All of the features are available on any mobile tablet. Looks amazing too.
PROSThe treatment is like no ther i've seen. You just select the procedure and the teeth and insurance codes and fees automatically appear.
Ilan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Dr. Ilan Hecht DDS
Great tool to digitalise the Medical chart, the learning curve was fast, the software is very intuitive and easy to use. Excellent costumer service with fast responses to doubts and open to feedbacks for improvements.
Richard
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2013
An easy software to use
The software isn't complicated, has the features it promotes and is way cheaper than similar products. I'm still learning all the little features, but overall it's a good software. It can by installed on mobile devices or directly in the browser which is nice too.