My experience has been great so far. Customer service is very prompt at addressing my issues. There has been very little downtime and the software works exactly as advertised.

The software is very easy to use. Everything that I need is built in and I can use it from any computer. It’s really easy to switch between my practices and view imaging so I can pretty much work I don’t have to pay for extra licenses and user names.

There aren’t many things I don’t like. There are features I would like to them add like the ability for patients to check in Via text or a sign in screen but there are updates every day so that is probably on the way.

I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well.

The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures.

We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in salaries to compensate for us working from home just to get day to day things done because of constant workarounds.

The integration process was okay but we had to do alot of old information deletion leading up to the switch. I did not expect it to be anything like our old software but I expected a less flawed softeware. There were and still are many things that were promised to be implemented and have not been. They are updating regularly but so much more can be done.

Provider production/collection don't seem accurate. Financial reports are not easy to create or read. I have been hearing about "Sticky Notes" and "Combined Family Billing" coming since we started in Oct 2021 and that still hasn't happened yet. Still has a flawed Bulk payment feature since it was implemented and it has not been repaired yet. The ease of flow, common sense items and basic billing necessities just aren't there.

Ease of use and portability. I can see patient records from almost anywhere.

I wish it would cost less. But overall it’s good

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface.

I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.

Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion.

it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note

it can be used from anywhere.............................

the charting legend is not the same for all systems charting coloring.

Less paper

I do like the electronic prescriptions. so easy!!

Everything else! Claims management. Bulk EFTs: large EFTs never work and we have to enter as individual payments, which makes for the monthy GRT calculations very difficult!!!

It is not very user friendly. Many steps to get to a final stage.

Could have access to schedule and chart from home. Patient management and wanted an upgrade from soft dent

The CS8 imaging program, the inability to merge or delete duplicate charts, the difficulty to delete or alter a ledger entry/date in the payment area.

It has not been great. I am not sure this was designed by an actual dentist, or with practical dental offices in mind

Charting seems to be fairly easy with this system and that it is cloud based is a plus

many "kinks" still need to be worked out. Random program freezing, only one person in chart at a time, too many moves to make an appt, etc

We have not been with Sensei Cloud long but so far, I can see the e service products saving much time in verifying insurance information, submitting claims, computing out of pockets, sending prescriptions. Managing lab cases is very nice.

Integration is never easy when implementing a new system. That being said, it has not been that difficult and actually went better than I expected. There are quirky things that we are learning, but the support has been very helpful and very quick. The more that we are using Sensei Cloud, the more features we are finding. The e service products (claims, prescriptions, insurance verifications etc) are very nice as we were mostly doing this manually before.

The information that was converted from the old system did not seem to be as much as we would have liked. We came from Soft Dent which is from Carestream as well, and I would have like to have seen the two programs communicate more and transfer more information

I use Sensei for 8 hours a day 5 days a week- my entire job is both Sensei, Patient Manager and creating spreadsheets- I have very few complaints and would recommend Sensei to any office looking to make the change over. I've trained a couple employees on basic tasks such as scheduling appointments, creating insurance claims and treatment plans and I've never had any difficulty as the software itself is very user friendly.

I love that Sensei is constantly wondering what they can do to improve the software whether that's through The Exchange, the "Submit Feedback" function where I can vote on other user's recommendations, or calls with staff like [sensitive content hidden] to help review the software, calls with [sensitive content hidden] from Patient Manager, or visits from [sensitive content hidden] regarding imaging. The CareStream staff has been incredibly helpful and we appreciate the kindness that is shown to us during these calls/visits.

The only recommendations I have for the software are small adjustments, most of which I was able to go over with Brande and she was able to help me find answers for. The remaining notes I would be happy to submit through the User Feedback Site.

Not Great. Aside from cloud access and ePrescriptions, we have lost much of our ability to analyze and run our practice.

Cloud access and updated feel. ePrescriptions

This program feels like it was designed without a single dentist's input. While it is probably a great program for a new dentist starting out, there is no ability to customize the program. Certain workflows have limitations that you cannot override (ex. giving a courtesy to a patient with credit, transferring balances among family members). There are ZERO long term business analytics.

easy to use with or without support and thats good

too many issues to list / comparing this software to Softdent - working through the issues one at a time

In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea pigs. There is WAY too much wrong to fix in short order. After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian.

Office manager likes claims handling, billing options

Everything else. Between my Office manager and 2 receptionists, there is over 105yrs of experience in the profession. These are the top of the topshelf workers. I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing. Buffering is slow. It doesn't save things then you find 4 copies the next day. Can't delete templates etc as you learn...just inactivate, etc. Complete modules don't work!!! Stupid things like "acquire a new image" to open imaging to view films.

I enjoyed the cloud based experience and ease of accessibility from any platform and location, as well as the user friendly scheduling, treatment planning and payment features.

That you cannot visualize and integrate digital radiographs into the software.

Overall I am very happy with it. More than met my expectations. One thing very nice compared to the last software program I had, you do the updates and the updates don't mess up existing programs in the software. I don't lose programs like I did before.

It is easy to use. Support is very good, get immediate help. Has what I need and want.

Now that covid is over being such a problem, I would like the screening pages removed. Unnecessary for me. Otherwise I have no other issues.

Horrible, frustrating, paying premium price for a service that doesn't deliver.

I liked what it is advertised to do - appt reminders, texting w/patients, email campaigns, etc.

Full of bugs, we delayed going "live" for TEN months, because it failed to synch our appts, current patients are missing, inactive patients are appearing, the wrong cell phone numbers are linked to patients, and on and on.

Good

Easy to use and you can easily find patients in the search bar

Billing. Sometimes people who have completed paid their bill still show outstanding balances. As well it is difficult to track collections.

I would of preferred to stay with Softdent, but was not given option because we wanted the cloud feature.

Available in the cloud, easy to access. User friendly (some features)

Initial start-up was confusing. There were too many points of contact. Several team members were difficult to contact. Support is useless and very disappointing.

Allows me to see patient files, set up appointments, view x-rays and set up treatment plans.

Wish the payment section in the Financial area would allow us to put $0.00.

Really pleased

Ease of use, insurance billing and tracking capabilities, patient scheduling and reminder features, periodontal and dental charting

Lack of Patient online booking feature, patient recall label printing option not available,

The program was cloud based. And the new program was also a Carestream product

A lot of features did not work. I felt that I was a beta tester for the new product. It would not submit secondary insurance.

Sensei has been a great decision for us. Our offices run more smoothly, we see fewer errors in patient charting and billing. Relations and communication with referrals are better than ever.

Intuitive and user friendly! Did not take long to feel comfortable with the software.

As an early adopter to sensei, we experienced some of the frustrations that come with a new software. Overall those frustrations have been handled and sensei gets better with frequent updates.

FrustrationDisappointment Too slow to improve

The hope to fix itThe promise of remote access

Not ready for release from its inceptionAlthough uses chrome, does not work on an ipad

Great! Easy to learn and manage. A great way to build a business ready for scale.

Cloud-based PC access from anywhere. Easy to train on and delegate access. Simple system for note recording, record updating, scheduling, etc.

Can't log in and see schedule from iphone.