Love Adit because they made and the process to get a new website very easy. The monthly updates on SEO and pay per click is great because they show how we're improving each month and also record the calls and coach on the calls that we don't convert so our team to go back and reach out to the patients to see if we can convert them. Great benefit! It also tracks missed calls which have been very helpful!

The Adit phones don't have all the capabilities/features as Weave does so we still have that cost so hopefully, they'll keep updating their features so we can use Adit for everything.

We used to have a different software that we used only for appointment reminders and confirmations. With Covid and the use of patient screening forms, ADIT was able to combine the functionality of the previous software with additional features.

Appointment reminders and medical forms. Connected with PMS for automatic notifications.

Synching with PMS can be slow sometimes.

The amount of complaints I've had over this system is enough to fill a book on why you should not install the Adit program. From patients receiving inaccurate dates & times, to some not receiving messages at all, there is a plethora of problems. I have patients getting messages that are not meant for them, I have missing voicemails in the system & some patients even reschedule their appointments only for them to be notified three to four ties that they have an appointment on the day they've already rescheduled. That is only the surface of it. I'm sure nothing will be done as nothing has ever been solved so far. Terrible program.

- Sends new patient packet forms to new patients (sometimes)

- Patients receiving inaccurate appointment times- Phones recording calls despite manager requesting that our calls are not to be recorded for patient confidentiality - Patients either being spammed with reminders, or not receiving reminders at all

Great support and monthly help meetings

They have build many products under one roof that I used to have to get from several different vendors.

I like to customize much more than most so even more customization would be nice for me

By combining multiple operational components of a dental office, I can go to ADIT for most of the practices basic needs. I don't have to go through several companies to run a dental office. I can login into my ADIT app and access all the data I need to continue to drive growth and performance with staff. The onboarding takes some work but once it gets off the ground, ADIT is a product I highly recommend.

Easy to communicate with patients, view phone records, keep communication with patients, reminders and confirmations. I also like that we go to ONE single software for multiple uses. In additional the ablove benefits, it also includes our SEO and digital marketing services. Their Customer Support is TOP NOTCH

Text to pay features are not currently available. Their VOIP product is a work in progress. Hard to transfer calls between phones and access voicemails from patients.

Adit - the software and the team - has been key to our improved organization and growth. The analytical data has helped us to make better decisions and the team approach has meant that we have ally’s to help us along the way. We are so thankful and wonder how we ever made it without them!

Everything is user friendly and occasional glitches are quickly addressed.

Easy to use, friendly.

The most I liked about Adit is the Practice analytics, texting feature.

I wish Adit was integrated with Open Dental.

Great marketing team. [SENSITIVE CONTENT] is always very thorough and friendly. Gives great suggestions for marketing. Always giving ideas and tips to improve and grow the practice. [SENSITIVE CONTENT] is very thorough on the recap emails. Harsh makes sure all details are added on the website. Love the phone app.

Syncing dates and appointments on phone app

A waste of time, a waste of training hours, and a waste of staff moral being willing to change our protocol only to have it be sloppy and never get a hold of customer service.

Nothing is exceptional compared to weave or demand force, the selling point was the low price point and the promise of customer service.

The functionality of the product is not comparable to Dentrix patient forms, nor weave patient management. The integration is sloppy and the customization is non-existent. There was no follow through after the initial sales and onboarding call, they just take your money send you phones and then nothing. The customer service promise of a 5 minute wait gets you to an untrained call service which then puts you on an hours long call back que after wasting your time on hold. But they "answer in less than 5 minutes."

Adit has allowed us to have a greater digital footprint and made it easier to attract patients to our practice.

Platform offers users a multitude of features that are easy to use, deploy and that help manage their appointments and patients.

Not fully integrated with our scheduling software, which prevents us from using all of the features that are included.

I thought the phones but they only work half the time!!!!

EVERYTHING! We have had nothing but problems.

We love the confirmation texts, emails and new patient paperwork that's sent out to the patients. Also the website is user friendly.

We love everything about Adit!! We would not change anything at all.

I have been in the Industry for 30 year and I am tech savey. Adit is an Excellent software which encompasses all the aspects of the practice effectively with least over head. More over the entire support team is deligent

Every Module or feature is perfect as I wanted.

So far so good. and Trying to tie loose ends

We love Adit! Easy to use and great customer service!

We love the prompt customer service Adit offers as well as helping us to stand out as leaders in health care in our community.

It didn’t integrate with our software which is why we weren’t able to utilize many of Adit’s other features.

Adit goes above and beyond to help our office communicate with our patients from online appointments, appointment reminders, accessible texting communication, online paperwork, and so much more!

Nothing Adit is great! Even if you have a small issue their support team reached out and will fix any problem very quickly!

very good

The website and patient ease of making appointments seeing reviews

not sure will leave it blank for now .

Easy to use, one platform and customer support is amazing.

So far, nothing negative to report on this product

They offer a ton of features to make it easy to communicate with patients

There is not much to not like. I don't have any complaints

This product is so easy to use and helps me a lot daily with my Dental practice with my patients.

I have had a great experience with Adit!

Quick response, and great customer service.

We are still trying to implement more tolls in our day to day work flow

generally great. Customer service is fantastic and the overall is great.

Seeing excellent results after 6 months. Certain ease with client communication and tracking progress.

Seems to have quite a few hiccups here and there. Very user friendly in some ways, but very difficult in others.

Great

Engage, online forms, reviews, and phone calls recording

Unable to change phrasing of outbound messages

Working with Adit so far has been great. Great attention to detail and communicative!

Easy to use, love the engage feature and being able to communicate with patients via text.

would like more monthly follow ups with someone from the team to assess how we are doing.

showing the details and easy to use, amazing graphic, helpful with comparing

comparing the months for every single parts

Eliminates a lot of phone calls and customer contact

Easy to use and has a mobile app that we can use on our phone

I wish I was more proficient using adit. We are currently watching training videos which are very helpful.