Eaglesoft Software


 

Patterson Dental’s Eaglesoft software is a Meaningful Use and ONC-ATCB certified on-premise dental office practice management system. Well suited for practices of all sizes, it includes a clinical chart, patient scheduling and billing/accounting applications, as well as periodontal templates.

Eaglesoft’s patient scheduling application gives users the ability to block off different segments of time, from five to 60 minutes, depending on the necessary length of the appointment. Double booked appointments are displayed side-by-side so they can be identified before a problem arises.

The treatment planning module lets users present treatment plans to patients and collect consent forms with a digital signature feature. It also provides financial information so patients can make an informed decision based on insurance coverage estimates.

This software also includes a document manager, SmartDoc, which enables users to store and manage documents that have been imported from paper charting systems.

 

Eaglesoft - Imaging
 
  • Eaglesoft - Imaging
    Imaging
  • Eaglesoft - Eaglesoft clinical
    Eaglesoft clinical
  • Eaglesoft - Account
    Account
  • Eaglesoft - Chart
    Chart
  • Eaglesoft - Onschedule
    Onschedule
  • Eaglesoft - Dektop interface
    Dektop interface
Supported Operating System(s):
Windows Vista, Windows XP, Windows 8, Windows 10

72 Reviews of Eaglesoft

 

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Software Advice Reviews (34)
More Reviews (38)

Showing 1-20 of 34

RENE from ACCESS PRIMARY CARE/ ACCESS URGENT MEDICAL CARE
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

DATED SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NOT AS USER FRIENDLY AS ONE COULD HOPE. SCHEDULING WAS NICE BUT THE BILLING ASPECT SEEMED A BIT CONFUSING TO ANYONE NEW BEING TRAINED.

Pros

SCHEDULING PATIENTS CAN BE A BREEZE. SYSTEM ALWAYS READY TO USE, NOT MUCH LAG TIME IN GETTING STARTED FOR THE DAY.

Cons

DATED APPEARANCE AND TOO MANY "BELLS AND WHISTLES" THAT ARE NOT USED BUT TAKING SPACE AWAY FROM THINGS THAT NEED USED.

Review Source
 
 

Marvin from Roofing
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

intuitive, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite the issues this is by far the best software for the price and the amount of options you have when using this for your day to day use.

Pros

I just love it how you can easy administer the users on this software. What I also like about this is that you don't really need to fully understand each part of it. You can actually learn from it by how easy the tabs and options are. In other words it's easy to use.

Cons

I don't know if this can be fixed with an update or not but when trying to change insurance information I get errors or it asking me to do this before I can do something else. The problem with this is that this doesn't happen all the time. Odd, can a fix help with this? There is also an issue when it comes to printing out the charts for the clients. I only prints certain parts when it wants to and other times all of the printing comes out the way how I want it to be. Maybe there is something going on with this or it is just me.

Review Source
 
 

Frances from Frances A Lovelady DDS PA
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

ONce you pay for it all support is gone. Even when you pay for it. NO help setting up the program unless you pay an arm and leg

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this product for a one doctor office.

Pros

Making appointments. Templates can be made in the treatment side of the program to make writing your notes faster and easier

Cons

Unable to send referrals. Too many capabilities in this program that you will never use makes it cumbersome to work your way around the program. Intraoral camera photos are horrible even using the Patterson camera. No way to customize the program to fit your needs. Very difficult to compare x-rays side by side

Review Source
 
 

Cynthia from Gentle Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

We have used eaglesoft for over 10 years now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would really like the reports to be more accurate.

Pros

Ease of charting and documentation. The photo attachments are nice. Sensor integration has been easy.

Cons

The reports aren’t NOT consistent. The numbers don’t make sense most of the time. Month at a glance numbers are worthless.

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Eaglesoft is a fine practice management software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nothing.

Pros

It has good customer support, as long as you are paying for it. If not, I am not sure how well you would function. They do updates almost yearly.

Cons

The update process can be onerous and time consuming. It can take hours to update an office. Also, the chart graphics are just ordinary. Nothing to get excited about.

Review Source
 
 

Jennifer from Turnage Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Eaglesoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love the easy of the use of Eaglesoft and the amount of information that can be entered and stored.

Cons

Some of the reports are a bit time consuming when trying to get specific information. There seems to be a good bit of process of elimation

Review Source
 
 

Erica from General Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

My excellent experiences with Eaglesoft's service team have made me a loyal customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

Cons

There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

Review Source
 
 

Dr. K from MM Family and Sleep dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy soft ware for paperless office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Feels like they kept in mind the USA dentists and developed it , Canadians dentist get step motherly treatment. Upgrades come
Later here .

Pros

Easy to navigate , good set up for paperless charting and Perio . Works with Schlick and digital doc . Treatment plans are easy to enter

Cons

Poorly done accounting part and scanned documents are hard to scan in a feeder .
Can’t send preds to secondary insurance edi

Review Source
 
 

Mariah from Lifetime Dental of Millersville
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Good System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use software, updated, worked well with x-ray systems and periodontal charting, added regular patient notes was easy as well.

Cons

But between Eaglesoft and anything else I would gladly recommend the Eaglesoft system.

Review Source
 
 

Michael from Claycomo Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Excellent "hub" for managing all aspects of your BUT Patterson's lack of attention to 2018 Security Standards should make it a non starter or at minimum give pause before implementing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could / would recommend the product based on its inability, and the company's lack of desire, to address basic issues that contribute to poor security. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues.

EagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. I was politely told "no thank you" and that "they had no intention of addressing the issues in the near future." That was in Oct 2017. The basic issues are:

1. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the "least privilege" principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. Further, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. That is because our staff move between 11 treatment rooms. Wev've been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond. There is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User.

2. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. other risk, the product can be and should be able to easily adapt to an environment where each practice user has their own unique network login. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. OTP will become increasingly required. This inability to cleanly address multiple user profiles results in:
2.1 Violation of security best practices because it obscures tracability of action on the network.
2.2 When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. This makes moving from room to room difficult because for less technical users it makes it impossible to seamless work in any room where they may have never worked before because configurations cannot be set at a workstation level and traverse all profiles.
2.3 Eaglesoft does not provide the ability to integrate natively with Active Directory. I can understand, and fully accept Patterson's decision for Eaglesoft itself to be its own standalone Authentication and Authorization mechanism. It makes perfect sense because Patterson does not want to have an inherent mandate that AD be a prerequisite. In small practices that would too much. However, with that said, I know for 100% sure that it is not brain surgery to equip a product with its own authentication and authorization schema to leverage AD authentication and authorization if AD is present. I've done it multiple times in multiple enterprise scale products. I would expect that it should be possible if AD is present that I should be able to map an AD account to an Eaglesoft account. Today my users have to sign on twice. Once to the workstation and then to Eaglesoft, when once would be sufficient.

To be blunt, these security issues above make it very hard for those of us with an information security background we are hard pressed to not look negligent if / when a security breach occurs and someone evaluates our due diligence against established security best practices.

In summary, for all of the wonderful capabilities of Eaglesoft that in many ways makes it a "must have" for our practice. But in truth, If it wasn't for the fact that it was easier and cheaper to incur the additional network complexity and operations costs then it would be to detangle the practice's operations from Eaglesoft and migrate to an alternative platform we would have replaced Eaglesoft over a year ago.

Pros

When it comes to managing the end-to-end operations of a practice, Eaglesoft really can be a one-stop solution for providers as well as the front office. This improves efficiency and drives value that can be realized from the software investment, but it really does require the organization to be "all in" with regards to fully implementing Eaglesoft to realize its full value

Cons

Reporting effectively needs to be blown up and started over. While there are several out-of-box reports, there is no way to customize reporting that does not require getting Eaglesoft involved, and in many cases it goes absolutely nowhere. There are so many better reporting technologies and capabilities that enable template reports to become hundreds of other reports, and Patterson desperately needs to get a 21st century reporting capability added to the product.

Eaglesoft desperately needs a new web-based UI. the 32 bit UI in 2018 is difficult, and subscribes to a user mode that is quickly becoming out dated. Watching our hygienist and doctors use the product day-in and day-out I see many areas where a new UI with a new Reporting engine would go a long long ways in rejuvenating a product that is otherwise very capable in facilitating the management of a practice

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Not a recommended software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is great for scanning documents and there is a great task manager that comes in handy when reminding other employees to finish some thing.

Cons

The claim processing was awful, and so was treatment planning. There needs to be a "paper trail" of appointments and when they are moved. There was an appointment rescheduled and none of the employees remember doing it. If there was a "trail" we could pin point when and who spoke with the patient.

Review Source
 
 

Gina from Independent
Specialty: Periodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Eaglesoft Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Much easier to use than softdent. Less expensive than Dentrix. PSR charting is a bonus. Not the worst

Cons

Only 4 color indicators, they need 5 or 6 for pt arrival, late, in chair, etc. eagle soft last in industry for this critical communication

Review Source
 
 

jillian from Able Dental Care
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

2nd worst dental software on market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have now been using this dental program for two years with two of the three offices that I manage and since I know four dental programs (Cloud, Dentrix Soft-dent, and Eagle soft) I am very unhappy with the design of this program and the lack of corrections with the updates since they have had two updates with barely and valid or needed changes even after my hundreds of phone calls and suggestions. I feel whom ever made this software had not enough dental knowledge when it came to the front/back office and the actual service workings

Pros

ease of scanning paperwork
certain reports are very helpful
task manager helps to remind staff members of specific things that may need to be done.

Cons

Claim processing/editing
Service editing
lack of Program compatibility
Treatment planning
Tabbing
reports printing all open claims (It never prints them all)
Also another suggestion any time an appointment is moved/Changed it should auto log in the notes whom did it to help larger offices save time

Review Source
 
 

Jim from Dental Office
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

14 years of waiting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Patterson is the type of large company that thinks you are lucky to be their customer. They have stopped working for the customer. I have been sending them email after email of shortcomings for over 14 years and not once have they added any request.....from charts that have electronic signatures to paperless check in to software that logs off users after a timeout.....all things the most simple and cheapest software can do today. They depend on other software to do what they should do natively.

Pros

Support is good and they try to hep you overcome the myriad of shortcomings. Eaglesoft is well established and well known.

Cons

Development or lack there of.....Over the last 10 years they have failed to do much other than superficial graphics. They don't meet any security requirements, their charts and patient notes are simplistic and offer no auditing or control of who put the charts in. Their accounting is difficult and hard to use. They NEVER respond to user inputs.....going from version 18 to 19 they added two whole features and even those are only halfway developed. They are slow to respond to bugs and rarely fix anything.

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Eaglesoft is a fine program for practice management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to deal with. When I bought my practice, it was already going and so it was easy to transition.

Cons

When new versions are available, it will take 8 hours of shutting the office down to get it updated.

Review Source
 
 

Sara from Orchard City Dental Care
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great functionality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use Eaglesoft for scheduling, xrays, printing reports, financial data. It syncs well with our Patient communication system

Cons

Sometimes we want to print a report but the data cannot be generated. More data capability would be helpful.

Review Source
 
 

jill from dental office
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

The reporting aspect of the software is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend to anyone

Pros

No IT issues, has all the functions that a normal office would use. Very simple to use, billing and claims process works good

Cons

The print features were sometimes a little slow, but worked overall in a timely manner. Not anything else I can think of

Review Source
 
 

Wanda from Wayne Lariviere DMD and Associates LLC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Best dental practice software out there

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love Eaglesoft

Pros

Easy to use, able to customize to fit your needs, Every operatory can be different or the same you choose.

Cons

Support these days is a long wait time, but other than having to wait online their service is great. They are working on the wait time

Review Source
 
 

Brieona from PA Dental Group
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Patterson Eaglesoft is very userfriendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Eaglesoft has much better graphics than Dentrix and it looks better to the naked eye

Pros

I used Patterson Eaglesoft in college and it was so easy to learn and manipulate. It had easy scheduling and the graphics were great!

Cons

I do not think Eaglesoft is as company friendly because I do not hear of many dental offices that use it. We are a group practice and we use Dentrix Enterprise

Review Source
 
 

liane from Blackford dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Love Eaglesoft!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Was easy to use and navigate with multiple ways to get to the end place. So you can never navigate wrong.

Cons

I really don't have any cons other then you will need detailed training for a day or so and then you will be good to go.

Review Source
 
 
 
Showing 1-20 of 38


December 2018

December 2018

User Friendly Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The daily operations and monthly reports provide a lot of valuable data .

Pros

The program has many features that help with day to day office procedures.

Cons

I don't like that Eaglesoft requires you to use their credit card processing company, otherwise it won't interface with their software.

Review Source: Capterra
 

Sarah from Adiska Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Extremely user-friendly

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I loved this software. We have been testing many other software lately (all cloud-based). So far, non of them quite compare to this one when it comes to the clinical needs. Also, being that this is server-based vs cloud-based it runs much faster.

Pros

This software was so easy to learn. It took almost no time at all to feel proficient. It has so many functions to help me in my day to day use as a clinician. It is so easy to use that I was easily cross-trained to help support the administrative staff in the front office when needed.

Cons

Being that we have 4 office locations, there was no way to link the software. You could not access the information from one office to another. We have now moved on to a cloud-based software but I still miss a lot of the functionality of Eaglesoft.

Review Source: Capterra
 

David from Harnett
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly, makes daily routines easy, detailed charting

Cons

Unexpected shutdowns which cause computer rebooting, other wise great product for the money

Review Source: Capterra
 

Adam from Firefly Legal, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

EagleSoft has grown over the years.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It is dental software that get the jobs done. It works in larger operations.

Pros

I've used Eagle soft for close to 12-14 years now. It gets the job done. We use it to manage 15 offices through out the state. In the early days doing this was very cumbersome. Over the years the software has allowed us to report on all aspects across the various offices.

Cons

The consulting cost to get it installed and running is kinda high. Shop around and see if you can find some decent consultants. This issue is that since it is niche software you are kinda stuck.

Review Source: Capterra
 

Sean from Grady Dental Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

EagleSoft is the Best Dental Practice Management Software Available by FAR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Without EagleSoft I would be LOST. scheduling, patient records, radiographs and photos, patient notes, etc are all very well organized and intuitively placed throughout the user interface.

Pros

I have used EagleSoft for nearly 18 years now and it is incredibly intuitive. People who have not used it before learn quickly as you look at each screen and the graphics make it easy to navigate. Want to find a patient? Click on the chair. Want to clock in? Click on the clock. Want to see your patient's radiographs? Click on the monitor with the image on it. It could not be easier!

Cons

The front office complains the ledger makes it difficult to determine from where a balance has come. If a patient calls with questions about their account, you should be able to cloick on their balance and you would see specifics defining their balance.

Review Source: Capterra
 


November 2018

November 2018

Useful but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Patient charts and notes are easy to use and it has frequent updates

Cons

They do not have electronic signatures in the notes for the doctors to sign the charts

Review Source: Capterra
 

Jenny from Dr. Charles Ashley Mann and Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great program that we use in the dental field. It is very user friendly. If you arent sure where things are they are many different ways to find it. If we have temps in our office or new employees it is easy for them to easily catch on to our system

Cons

The account history can be difficult to read through. Im sure there are easier ways to do it but I havent figure it out yet (I work in the back so I do not have to look at pt accounts often)

Review Source: Capterra
 

Nikki from Dr. Charles Ashley Mann & Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly and i'm able to navigate with ease.

Cons

The software tends to run slow in the afternoon.

Review Source: Capterra
 

Brittany from Dr. Charles Ashley Mann and Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

EagleSoft Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly, easy to navigate and operate.

Cons

Unexpected Errors, or the screen will freeze up and have to restart numerous times.

Review Source: Capterra
 

BIBIANA from Jane Goddal DDS
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

EagleSoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience working with EagleSoft was very pleasant, we could even send text messages to each other in the clinic.

Pros

Eagle Soft was easy to use with charting the patients treatment, also the scheduling was easy and it had different color settings for appointments and for treatment.

Cons

I did not experience any problem with the software it exceeded the other software I had worked with before.

Review Source: Capterra
 

tina from Hylan Dental Care of Aurora
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

An "ok" dental software....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We operate fairly well with the program, but none of us are really fans of it.

Pros

the customer service is very good with patterson. The live chat feature is extremely helpful, and much quicker than trying to call an 800 number and being on hold forever. There is also a "topic search" so you can try to find your own way through a specific area. I also like that there are videos on youtube to assist with training.

Cons

this program is NOT user friendly. all features are cumbersome and require many clicks and steps.

Review Source: Capterra
 

Gavyn from Eastpoint Endodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good basic software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cheap, basic, not overly complicated dental management software.

Cons

Limited functions and user interface is clunky. Needs an update.

Review Source: Capterra
 


September 2018

September 2018

Eagle soft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used this in the past but prefer delta dental. Unfortunately this was not amwasit

Cons

It was good from what I saw. No pain due ewuipement

Review Source: Capterra
 

sarah from Paul K Shivers DDS
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

eaglesoft review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall it has been a good experience

Pros

i like the software's ability to generate reports that our previous software was not

Cons

the only thing i do not like is that there are 15 different ways to do everything

Review Source: Capterra
 

Joanna from MICHAEL P. DIMAURO DDS PA
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Eaglesoft has many downfalls although it provides basic function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a practice management software and it does manage patient database but really thats it

Cons

They are just way behind on making their product fit the needs of its customers

Review Source: Capterra
 


August 2018

August 2018

Your perfect partner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Despite im a new user of patterson i find it very easy to use and efficient. Extremely satisfied!

Pros

Im a freelancer back office support for a dentist. Without this software the clinic wont survive, literally. In accounting, whenever i enter the payments it also computes the adjustments. It comes with a built in calculator if you want to double check the figures. Xrays images are clear when scanned. Consolidating xrays to fmx is convenient.

Cons

Calendar graphics looks old school.
In the perio charting feature, it lacks tools and options. It needs an upgrade when selecting multiple tooth, like if you need to mark multiple tooth to create a different command like bleeding etc.

Review Source: Capterra
 

Andrea from Family Dental Care Park Ridge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Love version 18

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The software is so easy to use and out of others I've used, I definitely prefer eaglesoft.

Cons

I wish there was a manual. Sometimes I don't like having to call in.

Review Source: Capterra
 


July 2018

July 2018

Missing Eaglesoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Eaglesoft has been one of my favorite dental software programs. I am now working with Dentrix and miss Eaglesoft at times. One of my favorite things about Eaglesoft is being able to add any patient to another patients as the insurance carrier. You don't have to have them as part of a family file. Which is nice in divorce situations.

Cons

I haven't used it in a little while and as of now I don't have any negative reviews for Eaglesoft.

Review Source: Capterra
 

Jasmin from Buckhead Atlanta Dentistry

June 2018

June 2018

Efficient Dental Software that makes managing patients on a daily basis easy and trouble-free.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If there are any errors in processing a claim, the reports are that print help you determine what corrections need to be made. It is not unlikely for you to receive a call from support if they notice you have claims stuck in in-process. They pay attention to what changes you recommend.

Cons

We have had a few glitches with ghost appointments or accounts that are boggled down but I have had the same issue with the competitor software.

Review Source: Capterra
 

Stephanie from Oasis

May 2018

May 2018

Best with later versions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Very user-friendly and lots of video tutorials on the Patterson website. The opening screen is very easy to navigate and self-explanatory. I find that if you've ever used any other dental software you will find your way around the software. There's a lot of icons that are very helpful and can be used as shortcuts.

Cons

It could look a bit cluttered if you don't know what each thing is for. There's a lot of different many that can get confusing if you don't know what they're for. Also if you don't subscribe to any of their add-ins there's a lot of extra icons and options that are useless

Review Source: Capterra