This software is easy to use, which means that it is easy to train new employees on it. I appreciate the videos that help to train the employees. The added features are great, and there always seems to be updates that improve quality even more. I have been very happy using this software.

I would appreciate an area to indicate a patients preferred pronouns due to some discussions with colleagues where this has been an issue.

Very intuitive and does check a lot of boxes for functionality and more.

They advertised a new feature but so far it's been disappointment. Mango voice integration, global payment, etc. Not really as intuitive nor natural.

We have been on this for a very long time. It is easy to teach new employees, Longterm very happy with our choice for this program.

Ease of use has to be my number one answer. Simplicity is always best.

Not being to able to get back what was once there.... or even having to pay monthly for a program that shouldnt have a charge for

On a day to day basis it works for us. I do wish the customer service department would be more open to customer service and helping me improving the features I'd like improved. I'm often, too often told no. It frustrates me greatly! The hardware team is great and really responsive.

I do like the way we can customize many features. I like the way the charts are laid out and most of the integration to other software.

There are many features that could be improved. I have a list, I often try to share that list but don't feel like I get heard. I feel like sometimes they forget WE are their customer and should try to help us create what would work for us.

Good customer support, and they seem to somewhat listen to suggestions

Ease of use, and the customer support is good.

Reviewing charts is not efficient, it takes too many clicks and too much sorting

Appointments are never double booked. Accounting can be difficult to itemize 1 individual patient in a family.

Patient charting and x-rays. Easy to create treatment plans. View and send X-rays and photos is simple. Appointment book is great for 2 offices on the same system.

I feel there could be some changes to the accounting to make it more simple for posting to an individual patient. Insurance also could use some easier tweeking for procedure codes that may fall in a different classification with an insurance company.

Overall it is a user friendly dental software.

Customizability in many modules of the software. The appointment book is easy to manage patient appointments/coordination and the charting feature allows customized templates for efficiency and accuracy.

Separates business transactions from clinical. Inefficient to jumping back and forth. Tooth charting lacks detail with partials.

No previous history of using another software, but did try some other competitors and over all we are satisfied. If you take that special someone to the prom, then you should dance with them the whole night, versus ditching them for a new partner. It looks green on the other side until, your on the other side.

For the most part it is easy for our office to use

Sometime after you use the product and get use to its limitations for your specific use, you create "work arounds" to make it fit what you need. Then you can loose that "work around" option when they do their Updates.

XLDent has given us great customer service and we have a good working relationship with them.

We have had a great working relationship with the software support team and they have been super helpful getting the software to do what we need it to do. From what I hear from other offices with other software, that isn't the case. I really like the lighthouse integration for confirming and filling openings, it has saved a lot of front desk time.

The web access through patient portal is not easy for patients to navigate. We have a button on our website, but still not smooth. Also it would be nice if partial paid claims showed up in over 30 day claims. I also wish we could have a custom button on accounts that we could customize on our side, example patients with a certain insurance or example add a $ sign for accounts for financials.

Its fine. It was the office's first software and it does the minimum required. Easy for computer limited staff to learn program. But we quickly grew up against its limits and difficult for me to measure certain areas of the office with difficult to use reports.

Very easy to use. Easy to train new employees. Few buttons means fewer places to get lost or wrong click

Very limited functionality. Not compatible with many outside programs. Very limited reporting.

Ease of use and trainability; affordable and has good customer service

Imaging - does not integrate well. Don’t like how they pull up - difficult to find older films

Will start to look at other dental software in the next 3 years after my initial investment has been captured. If the software suite is improved (especially daily chart entries), I may stay. Not a big fan of click and drag. There is waaaaay too much setup involved and it is not as easy to make variances. Since I type rapidly, I have taken to typing each chart record in its entirety. Also, click and drag is slower for me than just typing. Boo yak on this module.

Chart view and appointment view. I also like the practice account reporting.

Daily dental chart records module. It is abysmal.

Some of the features are easy to use and easy for new hires to catch on.

I wish it was easier to generate a list of patients instead of seeing all of them. I only want to see active patients or so fourth.

Moving over to this system was seamless. Programs are easy to use.

Did not get answers for some of the querky things that happened.

Their support is the BEST. They are there at 7 am if there's something that's not working when I get to the office, and they are SO helpful!

Very user friendly, and new hires love the online videos they can watch to learn all the ins and outs!

The way statements are done-the messages it puts on the statements even if we are waiting on insurance sometimes upsets our patients, but if we "nice-up" the message, it doesn't get the point across to those that are past due!

Our experience with XLDent has been very good. Software questions are answered completely and the staff is very helpful. The hardware department is exceptional. They are always right there to get things right and correct.

I like the ease of use. The reports are with complete information

The treatment plans are hard to navigate in the patients chart. I feel there is a lot of going in and out to complete a task.

when we have questions the XLDent support team is VERY helpful

ease of use. Support help is very easy to get in touch with as well as very friendly and helpful.

We have not liked how some of the Do not lock in the patient records and can be easily deleted.

Happy overall but again nothing to compare it too.

As a brand new business and the only emr system we have used it seems to do what we need it too. We aren't really sure what we are missing out on because we have nothing to compare it too. I do like that they do regular updates and added the XL connect feature. The scheduling system is sufficient the and dentist has no complaints on his end.

We wish we could custom the schedule more to show age and insurance type of the appointment that is scheduled since that affects how we schedule our patients. I also wish there was a way to check a patient out with closing out the chart so the doctor can get back in.

Customer Support is great!

The different screens are easy to understand

Navigating between options is a bit much. ALOT of clicking here and clicking there and when you try to go back just one step, on things like reports, you can't. It takes you all the way back to the beginning to select parameters again

I am always able to get great support in what ever area I am needing it. We are new to using Xl Connect and Claims attach and are happy with both programs and the support I have received in getting them set up and running.

All aspects of XL Dent are easy to use for the most part.

updates sometimes change things we like or are use to.

This software was present when I started working at the clinic, since the company was sold and changed management, I am less satisfied with the product

Recent changes have increased costs and forced me into a bundled package I do not want

lots of different optional features/modules

billing - statements are confusing and not much customization available, does not integrate with most external platforms (voice, claims etc) which has been discouraging but as a standalone works well enough

Very good

Pretty user friendly. I appreciate development team that adds to our wish list of new things. Very good report options

Would like the resources to be easier. We miss the arrow to move over in schedule and view the columns we need.

Started ok, 8 years later ended poorly

The company used to try to update and customize for us. That has ceased and they are very outdated on features.

They stopped working with us on specific office needs.

Overall we have been pleased with XLDent's features and capabilities

Similar to other more popular practice management software but at a much lower price

Could be more efficient and require less clicks to accomplish some tasks