All ModMed Reviews
1-25 of 171 Reviews
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Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Absolute best EHR System for Specialties
The easiest EHR system I have ever used and very applicable to the specific specialty (at least from mt experience-- Dermatology)
PROSThis software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes.
CONSMore customization features specifically for one's practice would be nice however it is a stand out product as is
Vendor Response
We so appreciate you taking the time to share your experience with us and those considering our EHR system. Thank you! - Holly A., Clinical Solutions Manager
Replied June 2019
Brandon
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Modernizing Medicine
Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve.
PROSThe software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.
CONSThe things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.
Reason for choosing ModMed
It was specific to our specialty. Many EMR's are built for General or Hospital practice, which does not apply to many specialties.
Reasons for switching to ModMed
Former software was aging out and the providers were ready for a switch.
Charity
Verified reviewer
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2019
The schedule is development's redheaded stepchild
EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.
PROSIntegration with Relatient for appointment confirmations
CONSThe list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.
Vendor Response
Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager
Replied April 2019
Bracken
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed February 2024
Support Drops off a cliff after implementation
Features galore. They really listened in early stages of development and it is evident in the product. We love the ease of use and customization available for our practice.
CONSSupport drops off a cliff after implementation. I put in a ticket 1/29/24 about a critical issue regarding our AR and have not heard a response. I reached out to support, nothing. Reached out to our assigned representative, nothing. Reached out to her supervisor, nothing. It's really sad that when you are paying so much more money for a product that you get this terrible of customer support. Even with our inferior EMR we had before, we always had a response the next business day. We are at 3 days now. Disappointed. Ticket #02319526 for the ModMed rep that will inevitably respond to this review.
Reasons for switching to ModMed
Sunsetting of product forced us to switch.
Vendor Response
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
Replied February 2024
Alan
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best EHR I’ve used!
Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.
PROSEMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.
CONSSteep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction
Reason for choosing ModMed
Demo revealed that it is designed by smart, efficient end users, not coders.
Reasons for switching to ModMed
Lack of support
Vendor Response
Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager
Replied May 2020
PATTI
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
EMA Review
Coding has increased our efficiency and bottom line.
PROSWe have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well
CONSThe cost of the program and additional modules is substantial.
Reason for choosing ModMed
Reviews from colleagues and the Dermatology specific program
Vendor Response
Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager
Replied May 2019
Kelly
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best Derm EMR
Fantastic product and customer service!
PROSI love the appointment flow screen and the functionality of having the info for each appt all on the same screen. The EMR is unparalleled for charting in real-time in the patient room. I also love the biopsy log - prior to using EMA, we had a biopsy log on paper and this is so much better!
CONSModMed is constantly making updates and improving.
Vendor Response
We're so happy you're enjoying Kelly; thank you for sharing.
Replied October 2023
Samuel
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2022
EMA is great, customer service is bad
My overall experience has been bad because I had a bad implementation of new features (PM lite) followed by enforcement of a contract that extended my end date with them even though we cancelled the PM lite. They could have just reverted to my old contract after cancelling the PM lite implementation and I would have been happy.
PROSuser friendly emr system which saved time in clinic
CONSThe software for EMR called EMA is good and user friendly, saves time in clinic. Implementing new features is a nightmare of discovery calls, introductory calls, unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it is priced at a premium level.
Reason for choosing ModMed
Seemed to have the best EMR system
Ronald
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
The EMR You need
This was my third EMR and I was thrilled to find it
PROSThe intuitive ease of use of the software makes seeing patients an easy fliw
CONSThe record going down especially when Amazon has a Prime day
Reasons for switching to ModMed
Unreliable
Vendor Response
We value your feedback, Ronald! Thank you for taking the time to leave us a review.
Replied October 2023
Paul
Verified reviewer
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward
Hateful.
PROSWhen you shut it down, it doesn't revive itself like a vampire or zombie.
CONSPoor customer service, overcomplicated interface, inadequate training, contracted with inept and inadequate clearinghouse, respond to every . . . single . . . request with "Good idea, but we can't do that," what should be single-step processes require multiple screens and users, FLOODING MY INBOX WITH INVITATIONS TO SEMINARS WHERE I'M SUPPOSED TO LEARN HOW TO IMPROVE MY BUSINESS. Obnoxious and intrusive.
Reasons for switching to ModMed
Not our idea. Trust me. IF YOU'RE READING THIS REVIEW, SAVE YOURSELF WHILE THERE'S STILL TIME!!!
Kallie
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Ortho EHR
Overall experience has been very positive. They are very customer oriented and willing to continue to enhance the client and patient experience.
PROSEase of use, all in-one platform, options for my clinical staff to function on the iPad it wonderful
CONSSpeed of the product very slow multiple times a week, Analytics, Faxing
Reason for choosing ModMed
ModMed purchased Exscribe
Reasons for switching to ModMed
Did not have great options for orthopedics, not versatile.
Vendor Response
We're so happy you're enjoying Kallie; thank you for sharing.
Replied June 2023
Audrey
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Finally a specialty EMR done right!
Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics.
PROSThey clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!
CONSThere is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.
Tracy
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Top Notch Customer Service
We have been a ModMed EMA and PM customer since 2016 and are very pleased. We have implemented a very streamlined workflow within the office which has created room for more productivity and revenue.
CONSModMed is selective on integration with other software but have been very receptive to suggestions and change.
Reasons for switching to ModMed
Cloud based, intuitive, all in one system
Christa
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Prism Clinical Manager
I am overall happy and usually a super user for any dermatology office I work at.
PROSI have been a big part of the inventory process and with the videos and step by step instructions I was able to implement and teach the staff how to use.
CONSSome features like the cosmetics need to be more customizable.
Phil
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Look No Farther
After using other EMR's, EMA was a dream come true. I wouldn't want to run my practice without it. It is the first system that I found better—and it was FAR better—than paper.
PROSIt was quick and easy to use. I completed the training each evening on my own. The training was excellent and I was very ready to use it well the first day I went live. It got better from there. The program was essentially never down (maybe 15 minutes once in a year). The staff loved the program. They also found it easy to learn and efficient to use. They loved the automation features.
CONSCreating and modifying scheduling templates was complex for our office. Office supply inventory is not yet completed.
Vendor Response
Dr. Mills, thank you for sharing your positive feedback with us and glad the training was beneficial. -Holly A., Clinical Solutions Manager
Replied May 2019
Jennifer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Great product
Overall, they are pretty reliable and their system works really well with our PM system, so win win all around.
PROSEMA is a great, they keep you informed and are always up to date with all new and important information that pertains to your practice. They are always putting webinars out there so many options for training and knowledge issues.
CONSWhen a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.
Vendor Response
Dear Jennifer - Thank you so much for taking the time to share your feedback with us and others considering our EHR system, EMA. -Holly A., Clinical Solutions Manager
Replied October 2020
Mark
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
EMR Heaven
A dream product! Makes other EMRs look like a mechanical typewriter EASY to use, makes charting a joy, fact and accurate. rare down times, made for the provider, billing PM system works well A providers dream come true can use on Laptop or IPAD Simple and easy to customize
CONSThey do not have for primary care yet It does not read my thoughts yet.
Vendor Response
Hi Mark - We're so glad to hear about your positive experience with our EHR and PM systems. Thank you for taking the time to share your feedback! -Holly A., Clinical Solutions Manager
Replied May 2019
Mark
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Best Dermatology EMR out there!!
We’ve used EMA for about eight years and the PM system for 2 1/2 and have been very pleased. They continue to evolve the system making it better every year.
PROSThe best EMR for Dermatology on the market (we’ve had three) Fully integrated PM, Path and clinical in one system
CONSMeeting meaningful use criteria has made some aspects more cumbersome (a reflection of MU more than ModMed)
Vendor Response
Thank you for taking the time to leave your honest feedback about our EMR and PM software! Glad you have had a positive experience.
Replied January 2019
Jeff
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
EMA vs eCW
Otolaryngology module specific to our practice is well designed and as changes were needed, they were done in a timely manner
CONSInitially, the PM side of the software was not as good as our prior system, but over time, the updates and changes have improved it greatly
Vendor Response
Hi Dr. Goodell - Glad you and your practice have benefitted from our EHR and PM system. We greatly appreciate you sharing your feedback! -Holly A., Clinical Solutions Manager
Replied May 2019
Kathy
Medical Practice
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2015
One of the first users
The software was easy to implement and fairly easy to learn. The ability to learn in the "sandbox" before going live with real patients was extremely helpful. As with all new programs, there is a learning curve, but based on comments from physicians in our area regarding their EMR programs, Modernizing Medicine was the easiest to learn and the least problematic. The support you receive is excellent. There is always someone to talk to about any problems or questions you may have.
CONSThe main problem we have is we kept our practice management system, which required Modernizing Medicine to create a bridge that allows the demographics to transfer from one program to the other. It only takes a minute; however, when the clinic is very busy, that minute seems more like 5. As far as the vendor, I can't think of any negative.
Jeff
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2013
I practice in a dermatology group with five other physicians and one nurse practitioner. I have been using EMA since October of 2011. Prior to EMA, I was using paper charting. My transition was fairly smooth and painless. After training online and by phone, my staff of one medical assistant/scribe, one LPN, and I practiced with a few live patients before going "live" with all my patients. I have been very satisfied with both the web based and iPad version. Support has been excellent. While I cannot say that EMA has made me quicker or more efficient than I was with paper charting, I can say that it has improved the appearance, readability, and accuracy of my charting. In particular, the pathology and cancer logs have greatly enhanced my ability to track biopsy results and to ensure that patients all receive appropriate care in a timely manner. I find the system intuitive and easy to use. Obtaining meaningful use was not difficult. Modernizing Medicine is constantly working to improve EMA and I look forward to the frequent updates. For my practice, the fact that EMA does not have an integrated practice management system was an advantage. When I adopted EMA, other providers in my group did not want to start at the same time. We were able to keep our old PMS (Provision) and avoid interrupting my partners' patient flow while I was transitioning to EMA. Provision has since built a two way bridge with EMA so that patient and billing information flows between the two systems very well. Now, all but one of our practitioners use EMA to some extent. I am very satisfied and recommend EMA to anyone who wants to use a cloud based EMR.
Matthew
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2013
I have been extremely happy with EMA in all aspects since I started using it over 1 year ago. It is a very intuitive and easy to learn system, and I went from paper charts to EMA so I did not have much electronic medical system experience. That being said, it took our group over 1 year of looking at other various dermatology systems, and Modernizing Medicine just really seemed to be the best fit for our group. The advantages that I find with EMA are numerous, but I will mention a few. First, it is cloud-based, so you do not have to set up an expensive server system or have a lot of internal IT support, which especially if you have multiple offices can get quite costly. Second, you do not have to spend weeks and weeks "setting up" the program - because it was started by a dermatologist it basically knows what most of us typically do and fills it in accordingly from the get go. However, if you do want to change things, it is a very simple thing to do, and it will revert to those changes thereafter unless you tell EMA otherwise. Third, Modernizing Medicine is very customer friendly and they are very good at continuously improving the system and making it even more user friendly. No EHR program will be perfect, but they continue to respond to everyone's comments so they can make the best system possible. There are occasional slow downs in use, but they do not happen very often or long (with the possible exception of after they have done a big updgrade). Overall, I have been very happy using EMA and would not hesitate to recommend them to anyone considering an electronic health record system.
Gabby
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2019
EMA GREAT, PM SIDE NOT GREAT
I like the EMA side of Modernizing Medicine; Super convenient and easy to use.
CONSThe practice management side has a long ways to go. It is not easy to reverse things in billing ledger, hard to reconcile, and the reports are not easy to run and sort.
Vendor Response
Hi Gabby - We very much appreciate you taking the time to share your feedback about EMA and Practice Management (PM). I have shared your notes about PM with our internal team here for review as well. -Holly A., Clinical Solutions Manager
Replied May 2019
Alan
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best for ophthalmology
Excellent support
PROSFriendly for non scribe practices. Dual platorm, ipad and web.
CONSNo significant issues. Very happy with program.
Vendor Response
Hi Dr. Malouf - Thank you so much for taking the time to share your feedback with us and those considering our ophthalmology EHR. - Holly A., Clinical Solutions Manager
Replied May 2019
Kent
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2017
Horrible customer service
The company does not respond to real problems with the EHR. I have reported billing issues where incorrect modifiers are used for billing with no resolution in OVER A YEAR! The software does not run properly on the most recent version of Firefox which is a browser required to be used by the company. When using this combination repeated delays occur when entering data with endless spinning wheels popping up. I reported the problem after spending months and $$ with my contracted IT people trying to figure out the issue (including swapping out my computer). A month later the issue is still "open" and unresolved.
PROSIt is more user friendly when working than other EHRs I have seen.
CONSMultiple problems including incorrect coding of modifiers, and incompatibility with more recent versions of Firefox which is the internet platform needed to run the program. Customer service is completely unresponsive when you can get a hold of them and drop issues without resolution. Requires having a full time office person available to try and deal with the company.