All HighQ Reviews
1-25 of 39 Reviews
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Chi Wai
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
HighQ for Contract Management
Please add a tracking feature to notify the expiry date of the contract.Then I will know when to renew a contract.
PROSSingle portal to manage all the contract which provides easier management.
CONSThe email notification does not has any value to me. I have no idea what it is for!Please improve the notification with meaningful description and a valid link for me to follow up.
David S
Legal Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
HighQ Collaborate-Exceptional for Internal and External Team Collaboration
I can only provide high praise for the solution - which is simple, robust and elegant - and for support and client success representatives that we work with.
PROSI and our Firm have used HighQ Collaborate since the fall of 2014 and have found it and the support team behind it to be consistently exceptional. There just isn't any other solution out there that truly measures up for administrators and end-users alike. It is both robust and user friendly. We rarely have to provide end-user training for this solution and have not sacrificed but only gained functionality. Few software solutions measure up to this one.
CONSI promise that I am just a client and am not on the payroll for TR/HighQ. This solution has very few flaws and TR/HighQ support does a fantastic job of listening to their clients and providing regular updates that are based on user community recommendations. They have excellent systems for this which include an online dev community and a solid knowledgebase that can be searched and referenced. That being said - there is one thing that I still wish they would get right... When creating a "choice list" for an iSheet there isn't an easy way to add a long list of items (something that SharePoint lists do exceptionally well). This would be beneficial if you wanted to create a list of 50 states for a choice list or if you had a client that had 100's of facilities that you wanted to make available in a choice list drop menu. These unfortunately have to be entered individually and manually. Also when adding a new entry (e.g. if a client acquires a new facility) the admin has to add it to the bottom of the list and then manually sort it up to its proper alpha-order spot in the long choice list. These tasks can be time consuming but are usually rare and one-off activities. While they are annoying - they are miniscule concerns and the massive benefits of this tool far outshine these small burrs.
Reason for choosing HighQ
Ease of use, better administration capabilities - all around better solution that I believed our legal teams and clients would enjoy using. That proved to be correct.
Reasons for switching to HighQ
The HighQ Collaborate solution was a better fit for our needs and required significantly less administration.
Vendor Response
Hi David - Thank you for your positive review of HighQ! It's great to hear that our solution is intuitive for your end-users to reduce the need for training. We will pass along your helpful feedback for a more simplified iSheet "choice list" experience to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer.
Replied January 2022
Sandra
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Horrible service
i contracted with them to deliver ISA services, i was given a commiment of when to start and how many calls and hours to prospect, none of teh agreemnt was deliver, they came with a full of excuse, as to why they had not stared, cancel apts, refused to respond to my questions and concerns when i cahllenged them
PROSi reach out to them they made tons of commiments which none were deliver
CONSthey lied, they make empty primises and never deliver
Emily
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Can't live without it!
Our overall experience has been hugely valuable to our department. It has saved our team hundreds and hundreds of hours over the years and we can't imagine going back to the way we worked before.
PROSWe use this software to automate client intake and to generate Official Rules for game promotions. It has enabled our team to handle our large workload in a faster, more efficient, and streamlined way than ever before. We love being able to have a plain-language, easy to understand, questionnaire that still gets us the information we need to populate legal documentation and our clients love it too! Utilizing business rules for different templates allows us to calibrate and spot higher-risk legal issues and ensure we are spending our time on higher business value programs.
CONSWe have had a great experience with Contract Express and there really aren't many negatives. To new users, I would say that the coding can take some time to learn if you are going to do it yourself. There are also some limitations in the design/flow/customization of the questionnaire but it's things that would be more "nice to have" and are not a requirement to using this software successfully.
Vendor Response
Dear Ms. Peck, Thank you or your glowing review of Contract Express! We are elated to hear the software has enabled greater efficiency for you internally and for your clients as well. Thank you for being a valued Contract Express customer!
Replied December 2019
Maria
Internet, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great software!
Digital River has very complicated contracts. This tool has helped us and our sales team more easily, efficiently, and quickly generate their own contracts, with all of the right reviews and approvals to ensure full compliance.
PROSThe ability to (1) easily generate complex contracts; (2) the negotiation feature to ensure all changes are caught and accounted for; (3) the manner in which generated contracts are able to be routed for approval to different individuals/teams, if/when it is required; and (4) the great help and support from their customer service team.
CONSIt is a little difficult to learn how to create contract templates without some training.
Reasons for switching to HighQ
Contract express had more to offer.
Vendor Response
Hello Ms. Kouchis, Thank you very much for your positive review of Contract Express. We are delighted to hear it's been instrumental in self service contract creation while ensuring compliance as well! Thank you for being a valued customer!
Replied November 2019
Rachael
Consumer Goods, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Worth it for small law departments
Very positive experience! We are doing work of a senior paralegal/junior attorney through automation and administration by a legal assistant. Highly efficient and once heavy lifting on automation was complete, easy to implement with users as very user friendly.
PROSI know that the contracts being signed are done properly without attorney oversight. I can spend my time doing actual drafting work vs. more administrative customization work. Made contracting more self-service to the business and will continue to implement this more over time. High version control and easy to update standard language and know the next contract to be signed will include it without version control issues and training the business.
CONSWish there were more contract management features for organizing and managing existing executed agreements. Had to complete work around through Datasheets.
Vendor Response
Hi Rachael, We appreciate you taking the time to write a review for Contract Express! It's fantastic to hear that document automation is freeing up your time for higher value activities and standardizing your document creation process. Thank you for giving the software a try and for being a valued customer! Best Regards.
Replied December 2019
Marya
Law Practice, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
HighQ is Easy to Use and Very Versatile
We are building client-centered sites for all of our company clients. We also plan to use this as our intranet and extranet.
PROSSuper easy to use and feature rich. Good customer support. Versatile, no-code software.
CONSWe'd like to see better integration with our legal document management system, more versatility in the dta visualizations.
Vendor Response
Hi Marya - Thank you for your great HighQ review! We're pleased to hear that the solution is versatile and easy to use. We will pass along your helpful feedback regarding better legal document management system integration to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer.
Replied March 2022
Robert
Law Practice, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Contract Express - Best Document Automation Out There
We're capable of generating estate planning document packages that can contain up to 15 documents and total more than 200 pages, and they're all driven by a single questionnaire within Contract Express. The days of manually assembling complex documents are over.
PROSContract Express makes it very easy to automate documents. You can program small, simple documents in a very short amount of time. It's so intuitive that your average power user could learn how to automate a document in 20 minutes, so not every project requires someone with programming experience. However, the software is also capable of scaling up to handle complex, multi-document packages with complex branching logic as well.
CONSThis is a minor quibble, but the documentation at the time (back in 2016) was somewhat lacking. While their training and support teams were amazing and responsive, we sometimes just wanted to dive in and read a manual and learn for ourselves, but we had a tough time finding the answers we needed without getting a person on the phone.
Vendor Response
Dear Mr. Sawyer, We sincerely appreciate you taking the time to write a favorable review for Contract Express. It's great to know that you've successfully scaled the software to suit your needs and have experienced major efficiency gains as a result. We are thrilled to hear you call it the best document automation out there! Thank you for being a valued Contract Express customer!
Replied December 2019
Tony
Legal Services, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
HighQ empowers the business side with IT-like ability!
It gives me a very satisfying feeling when I'm able to build a site for a client/customer that is highly customized to their particular needs. In other words, they don't have to settle for a cookie-cutter solution with elements of little value.
PROSThe unlimited potential to create unique dashboards & visualizations that are powered by very versatile iSheets & Rule Builder Work Flows.
CONSIt can be very daunting to start out new with HighQ never having seen the product. Some aspects are not that intuitive.
Reason for choosing HighQ
It liberated us from having to depend on our IT staff to build sophisticated solutions in a relatively short amount of time.
Chris
Investment Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2022
HighQ Review
We developed our HighQ program almost 2 years ago and we have found it extremely valuable as we transitioned to a remote work environment. It allows our department to enter tasks and assign them to specific individuals and to follow the workflow. We also have set up Templates/Forms and that has been very useful.
CONSThe creation/implementation process was frustrating at times.
Jason
Legal Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A must have technology
This software is a must have for any law firm or in-house legal department. It is well designed, functions without material flaw, and continues to be improved. It materially increases the speed and accuracy of contract deployment and that is just the begining.
CONSThe written knowledge base/manual could and should be improved.
Reason for choosing HighQ
We actually used Contract Express and BrightLeaf side by side. There was no comparison between the two. Contract Express was the clear winner.
Vendor Response
Dear Mr. Stone, Thank you very much for your positive review of Contract Express. We are elated to hear you refer to it as "must have software". I will pass along your request for a better knowledge base user manual to the product team. Thank you for being a valued customer! Best Regards.
Replied December 2019
Prasun
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Cisco Legal’s go to tool for templates
Very happy with the tool as we use this with our home grown solution to serve Legal community for various use cases.
PROSEase of use, setup, flexibility, cost & available features
CONSNeed UX improvement and more robust workflow and repository management
Vendor Response
Dear Mr. Kumar, Thank you for your positive review of Contract Express. We are happy to hear that it's been a great solution serving the legal community in our organization. Thank you for being a valued customer for Contract Express!
Replied November 2019
Kevin
Law Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2023
Hos LLP
The completion of large business mergers.
PROSThe ease of uploading document's to the platform.
CONSAssigning Permissions for groups and the fact that our subscription has not been updated to its most recent revision. The administration portal is not user friendly.
Reason for choosing HighQ
Chosen by the practice before I arrived.
Amy
Law Practice, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Easy to use with lots of good features
Ease of use, automatically updates for all users so can use in 'real time'
CONSSometimes slow/crashes but very infrequently
Anne
Law Practice, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Easy to use, secure data
Sharing documents in a secure way is easy with HighQ. I am confident that the data put onto the system is secure, and I am also confident that only the users granted access can see the documents I want them to see.
PROSUploading and structuring documents was very easy, which is key when sharing important legal documents with a client.
CONSSometimes the software doesn't work, as in access to the web browser is down. This is less than ideal if you need to share large documents with clients urgently.
Amelia
Legal Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
So far, so great!
I have only been using ContractExpress for about 2 months, but it has been extremely beneficial in helping our customers streamline creating forms for their clients. Looking forward to many more months!
PROSThe customer service has always been second to none. I've sent over a handful of questions, and I always get a response back the same day!
CONSUsing this software was a steep learning curve for me, but with only a couple of hours of training, I caught on very quickly.
Vendor Response
Hello Ms. Finch, Thank you for your review of Contract Express. We are delighted to hear out customer service has been great and that you've been able to learn how to use the software quickly. Thank you for being a valued Contract Express customer!
Replied November 2019
Michael
Law Practice, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Easy to use
Easy to use and learn platform, very intuitive
CONSNotifications regarding transfers and uploads could be improved
Elaina
Consumer Goods, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
HighQ - Taking shape and working great
Intergration was easy with business applications, document storage, and document template building.
CONSProgram is great, no complaints and no changes are recommended.
Daniel
Legal Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
High Q Review
A very helpful app to log into legal research platforms
PROSIt is great for logging into PLC for legal research
CONSHaving to find the thomson reuters log in page was difficult at first
will
Law Practice, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
HighQ - Fit for purpose and user friendly
It is really useful and easy to use which is great for me as I often need to be in and out of the DR.
CONSSome of the log-in provisions are long and frustrating but I understand the need.
Vicki
Verified reviewer
Legal Services, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
User friendly
Good
PROSI am beginning to use but so far it is user friendly
CONSToo soon to tell but hopefully will know soon.
Aino
Law Practice, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
More experience sought
Not very extensive so far but I hope to work on it more in the future
PROSI need to use HighQ more to become more familiar with it; I would wish to get an introduction to the proper use of this service
CONSNot enough experience yet to determine this
Rita
Law Practice, 201-500 employees
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2023
HighQ is another great product from Thomson Reuters
The progress tracker and the resources provided are extremely useful
CONSAt first integration seemed like it wasn't going to be worth the effort, but once we had everything set up, it was.
Shmuel
Venture Capital & Private Equity, 2-10 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
ceo
Great info, clean cut really liked how much info it provides so fast
CONSit wasn't easy to use. Many software programs can be complex and difficult to navigate, especially for users who are not familiar with them. This can lead to frustration and a decrease in productivity.
Sophie
Legal Services, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2023
useful tool
integrated platform, easy to use, friendly.
CONSnothing.