All Sign In Solutions Reviews
1-25 of 167 Reviews
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Konstantin
Verified reviewer
Computer Software
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Not only is TractionGuest simple to use, but it is also the most customizable platform on the market
Seamless sign in process
PROS-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion - The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin) - You can alter the sign in process per Ipad. No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available
CONSNot sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)
Vendor Response
Konstantin, thank you for your awesome review. We really appreciate it!
Replied January 2018
Phil
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great Product!
Great experience from implementation to continuous improvement via the customer/technical support team.
PROSThe ease of administration and support from the Traction Guest Team.
CONSI don't believe there is anything that I dislike about the software.
Reason for choosing Sign In Solutions
Previous reviews, cost, and presentation/demo from sales team. Also, met all of our needs without a ton of "fluff" features that were not needed.
Vendor Response
Hi Phil! Thank you for writing this review! We're happy to hear that you've had a great experience so far, and continue to be only a call or email away any time there's any additional assistance we can provide for your company!
Replied March 2020
Adam
Consumer Goods, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Traction Guest
Robust, easy to set up on iPads and Printers. Fully-featured and growing.
CONSComplex sign-in experiences can become cumbersome to design.
Vendor Response
Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!
Replied January 2019
Bryan
Automotive, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Warn Review
The features and options are better than any other solution we tested and there is a lot of potential on the road map. The support team has been very responsive and easy to work with. Overall a great solution.
PROSThat it integrates with Outlook for a more seamless experience for the end user.
CONSThere are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.
Reason for choosing Sign In Solutions
Features (Outlook integration) and road map. Seems to have best potential road map for improvements and new features.
Vendor Response
Thank you for the review Brian! We appreciate your honest feedback over how much smoother the rollout could've gone. We're delighted to also hear that many of Traction Guest's features and options have helped and benefited your organization, and we appreciate your suggestions on features and enhancements that you've expressed to us. Any time you and your team have further suggestions or need support again, we remain available and happy to help!
Replied June 2020
Jill
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Amazing support team + Few UI Suggestions
Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations. My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered. If there was 2 things to suggest be changed or updated for Traction Guest: 1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account 2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled "Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here. All in all - big THANK YOU to your team.
Vendor Response
Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail. We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest. Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor! Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted! Please continue to reach out to our team with any questions and ideas!
Replied April 2017
Brian
Verified reviewer
Airlines/Aviation, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Excellent product
Powerful and customizable system. No down time. Email and text messages to hosts and guests. COVID screening, safety and NDA plus data collection. Ties in to our training records and flags watchlisted visitors. We use the roll call display to show our safety and maintenance teams all the contractors on site. The granular permission levels are perfect for us.
PROSThe guest experience is excellent and our security guards are easily able to use the web interface. The traction guest support team provides timely and detailed help. Well documented and easy to customize.
CONSNo issues. The features we need already existed in the software.
Reason for choosing Sign In Solutions
Introduced to Traction Guest at the ASIS security conference. Our Import/Export team liked the integration with our existing Trade Compliance software.
Vendor Response
Thank you so much for taking time to write this review, Brian. We're proud to have an onsite security and access management platform that includes things like trade compliance, COVID-screening, email/SMS notifications, and NDAs to support these processes for your organization. Anytime you have additional feedback or would like additional support, please do not hesitate to contact us again at support@tractionguest.com.
Replied January 2021
Evan
Verified reviewer
Civic & Social Organization, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
A savings of time and money for our non-profit
It's been really easy to implement and use, has come with a great set of features, and their staff has always been a pleasure to work with.
PROSThe features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.
CONSMore advanced reporting systems on sign-in data from the Web interface would be great.
Reasons for switching to Sign In Solutions
Needed more features
Vendor Response
Thank you for the review, Evan! We really appreciate your feedback on the platform. Your use case is very unique and supports a great cause. Looking forward to our Customer Success session next week to discuss our Salesforce integration. We are happy to provide some best practices on how to report from the platform as well. We are here to help!
Replied June 2019
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Intuitive with great customer support
Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.
CONSThere are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.
Vendor Response
Thank you! Our development team is doing a new release every couple of weeks at the moment. We're excited about the new features and functionality. Make sure you keep the ideas coming!
Replied September 2018
Lyndsy
Verified reviewer
Industrial Automation, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great software!
Great experience and absolutely worth the cost!
PROSTraction Guest has been a breeze to set up and use. The customer service was very helpful and the product is also intuitive/user friendly.
CONSIt was difficult to get the NDA routing set up--currently using a workaround where it goes to my personal Google Drive.
Vendor Response
Hey Lyndsy, thanks for sharing your thoughts. The Customer Success team has enjoyed helping you configure Traction Guest; setting up your NDA and customizing your sign-in experience. I have brought your requests surrounding additional Google Drive functionality to our team and they are looking at how we can get there. Thank you!
Replied June 2019
Norell
Verified reviewer
Packaging and Containers, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Visitor Management with Ease
Traction Guest made an immediate impact with our visitor interaction. Our visitor activity is now tracked accurately and all visitors are made aware of our Mutual Agreement and Safety Guidelines prior to walking our site. The team at Traction Guest have been amazing! [SENSITIVE CONTENT HIDDEN] all are professional, friendly and experts in their field. Thank you all!
PROSThe software is user-friendly and can be implemented immediately into your process. From admin settings to process flow, the entire software was designed to have an immediate impact and be easy to customize.
CONSI would like to see hosts have the ability to take their picture on the user device and upload it directly to the software.
Vendor Response
Thanks for the review Norell! We're thrilled to hear that you've found the software easy to use, and that you've been able to configure it to fit your visitor management, safety, and security needs. Our team is always happy to help any time you need additional support!
Replied April 2020
BIRJU
Airlines/Aviation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best Visitors management solution
We had a paper based system before Traction Guest and always had a person at the front desk helping visitors to check in, give them their badges and check them out. Now that we have traction guest, visitors can check-in and the host is notified. Their background check is also done or can be done in advance by the host. We have always had the same person supporting us, Jovito and he has been awesome. All our questions and any issues are answered/resolved in a timely manner.
PROSIt is probably the best visitors management system that I have come across and the implementation team and support staff are polite, professional and awesome to work with. Implementation was seamless and we went live in about 2 weeks.
CONSIt currently works with ipad's which is fine with us but it would be good that in future other tablets are supported. Otherise, I cannot think of anything.
Vendor Response
Thank you for your feedback, Birju! It's been great working with you all this time and I'm elated with how quickly you were able to implement Guest and continue to use it, today. It has been wonderful to see! I can log your request about additional tablet support for our team. Keep an eye out for new features! Thanks
Replied November 2019
Annette
Non-Profit Organization Management, 201-500 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Traction Guest Review
The software dev team is creative and takes an agile approach working with clients to understand business requirements and find solutions. the software is scalable and ease of implementation. I think the team is fantastic, they listen to the needs of their clients, are responsive and provide great service.
PROSOur organization was looking for a partner to find a solution to be able to check-in guests, employees and contractors at our locations. Given COVID 19 we need to be able to set up max occupancy limits as well as perform a daily health screen per BC Public Health orders and guidelines.
CONSNeed to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting. Interface of 1 page versus two for declaration is opportunity for streamlining programing and business rules.
Reason for choosing Sign In Solutions
variety of factors
Reasons for switching to Sign In Solutions
Variety of factors including supporting BC based organization
Vendor Response
Thank you so much for taking time to share this feedback, Annette! Supporting companies and their visitor management processes through the pandemic and through tightened health/safety regulations was of utmost importance to us, so we're thrilled that we've been able to help out your company in that regard and bolster your locations' layers of protection against COVID-19! We're noting the feedback regarding COVID-19 declarations and notifications to hosts. Our team has enjoyed and appreciated the opportunity to work with yours, and we'll remain only one email or call away any time you need our support again or have any additional feedback!
Replied January 2021
Tom
Financial Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Fantastic Front Desk Management System
My overall experience with Traction Guest has been great, the support has been phenomenal, I receive answers to my questions immediately! The Help Features on the website are nice for a quick reference. The overall experience has been extremely positive.
PROSI like that there are multiple features that allow flexibility not only in checking in and managing employees, vendors, and visitors, but also the reporting features, I can produce reports in a variety of ways which during the pandemic has been absolutely necessary to track employees and visitors.
CONSI would like to see the ability to incorporate more customized text and photos into the field choices, and have a bit more ability to implement a full page of questions and/or information specific to what the needs are, I love the fact that I can download forms, I would also like to have that same ability to use a page to input information.
Reason for choosing Sign In Solutions
Traction Guest was selected for its overall flexibility, ease of implementation, and competitive cost structure.
Vendor Response
Thank you for the review Tom! Flexibility in building out sign-in processes as well as reporting on who's visiting your facilities are things that we're proud to offer, and we're thrilled to hear that your company has benefited from these parts of the Traction Guest platform! You do raise some great ideas on how to make the platform even better in terms of flexibility and ease of use - we'll discuss internally and see how we can tackle those ideas in future releases. If you have any additional questions or feedback, please do contact us again at support@tractionguest.com!
Replied February 2021
Diana
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Customer Servise was easy to work with.
We are an ITAR facility. We need the security for all of our visitors, etc., when entering and leaving our facility. It is a great security software. At the end of my day, I can go onto Traction Guest and tell who is still in the building and who has left. That's a great safety feature.
PROSWhen I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!
CONSI have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.
Vendor Response
Hi Diana. I appreciate that you took the time to leave us a review. It meas a lot to hear from someone who uses Traction Guest every day, especially at an ITAR compliant facility like yours. Also, you have only ever had good questions. Feel free to ask anytime!
Replied March 2019
Vincent
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
The top visitor software brand
My overall experience has been extremely great. When you need customer service, you can literally pick up the phone, hit one number and speak with a knowledgeable customer support agent and get help with ANYTHING!
PROSI could not believe how easy it was to setup and use all the various functions and features that Traction Guest has to offer. Even for people who aren't good with technology, the way they've created the administrative side of it, makes it so simple to use.
CONSThe sign out page could use some upgrading and integration with the guest list.
Reason for choosing Sign In Solutions
Traction Guest has the best features and the lowest price of all the visitor software companies I researched.
Vendor Response
Thank you for the review Vincent! We're thrilled to hear that you've had a smooth and seamless experience implementing and using the Traction Guest platform at your site! Our team has raised areas of improvement for the Signout Page with our product and development teams, and we continue to be all ears for any feedback and enhancement suggestions you have! And of course we remain available for any support you and your colleagues may need in the future!
Replied June 2020
Kaitlyn
Airlines/Aviation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Visitor Management Made Easy!
Positive experience and great team committed to continuous improvement. Always listening to customer needs.
PROSTraction Guest software has allowed us to operationalize our approach to visitor management. The ability to integrate training and security requirements enterprise wide, with guest connect action has far surpassed all expectation.
CONSSupport team response time/time difference from west-east coast of Canada.
Vendor Response
Thank you so much for the review! We're thrilled to hear that Traction Guest has helped improve your visitor management and security processes! The Guest Connect Action is an especially useful tool when it comes to enhancing configurability to your setup. Your company's past and current feedback are important to us, and we'll remain all ears if there are any feature requests or enhancement requests that you and your colleagues would like to raise with us.
Replied January 2021
Brett
Medical Devices, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Sign-In for Safety
Very great, easy to use and awesome customer service.
PROSTraction allows our organization to keep track of every guest and vendor entering our facility. It allows our team to manage on-site safety and ensure every head is accounted for. Badges are easily identifiable and easy to use.
CONSHow Traction does not come with its own printer or badge supplies.
Vendor Response
Thank you for the review Brett! We set out to help companies in many industries improve visitor/vendor management and improve security of their facilities, and that has become even more important during the pandemic. We're thrilled to hear that you've had success with our product at your company's sites and facilities. When it comes to badge printing, we can help with printer roll orders and we can provide recommendations on printer types -- that said, badge printing needs come with their own variety, and we don't want that to take away from our focus on optimizing visitor management processes and on the other impactful aspects that comprise them.
Replied December 2020
David
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Traction Guest Support
Not being a user I cannot really provide an overall experience that would be worthy of the product.
PROSI am involved in the installation and support of the Traction Guest software, not the selection and frequent use of it. That being said I am most familiar with the technical support of the software and have found the tech support group to be excellent in all of the times I have contacted them. I would not hesitate to recommend the Traction Guest software solely on the basis of their technical support staff.
CONSI can only say that my company is least happy with the amount of time that guest logins are maintained "out of the box" ~ that being 30 days. According to tech support this can be increased, but there is some kind of process involved with making that case with the Traction Guest developers.
Reason for choosing Sign In Solutions
I was not involved in this aspect of the software.
Vendor Response
Hi David, Thank you for taking the time to give us your feedback. I'm thrilled to hear that you have found our service excellent and that you won't hesitate to recommend us to others. In regards to guest logins being maintained for 30 days, that's the default 30-day cache on the iPad. We can always extend that for you upon request. Please contact us and we can have that done for you! -Vankie
Replied January 2020
joseph
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Reliable Customer service
Having just taken over as the administrator for our site in regards to Traction Guest, I would say that so far I am impressed. Customer service has been great and takes their time to ensure that issues brought to light are addressed timely.
PROSID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests. I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time.
CONSI believe the ability to autofill name information in the about you section with the ID scan feature should be an option. Not being able to clone experience paths within an experience creates extra work.
Vendor Response
Thank you for the review Joseph! ID scanning is definitely one of our more interesting features, and we're thrilled to hear that you've been able to leverage it to improve security at your site! That said, we understand that cloning experience pathways would be something that would make your engagement with Traction Guest much smoother -- this is something that we're raising with the team and discussing how to implement. Don't hesitate to contact us with any additional feedback you may have!
Replied August 2020
Emily
Pharmaceuticals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Review
Great customer service, relatively easy to use.
PROSCreates paper-free guest records and can easily add document updates.
CONSWe keep having issues with the host list.
Vendor Response
Thank you for the review! We're glad to hear that our solution has been able to help with reduction of paper consumption and with documentation relevant to your visitors. Regarding host list updates, I'll reach out to you so we can hear more about what you're experiencing and how we can rectify that.
Replied January 2021
Tevin
Human Resources, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Why I chose Traction Guest for Vistor Management in a Nutshell
I do hope all vendors I partner with to deliver services strive to meet this level of customer service.
PROSSimplicity. My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself. It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support.
CONSI wish there was a bit more customization options in the way the Guest Book is updated. When I can integrate this software with MySQL I'll be in love.
Vendor Response
Thank you for your review, Tevin! We appreciate feedback from our users and we're constantly looking for ways to improve your experience. Also, our Customer Success team strives to give the best support possible. I'm glad to hear that you're enjoying Traction Guest and that you've had such a positive adoption so far. Whenever you want to start working on your custom integration loop us in and we'll be here to help you get that running!
Replied March 2019
Mitch
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Visitors remark on how easy and cool this product is to use!
Ease of Interface for guests Pre-registration makes signing in for the first time much easier The QR codes provide a fast registration experience and quick sign out process Customized workflow allows you to build the product around your company needs DocuSign linkage allows for a seamless NDA experience
CONSBlack and white photographs are better, but still a little grainy Need to be able to have the receptionist reprint the badge
Vendor Response
Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!
Replied September 2017
binu
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Thanks to [SENSITIVE CONTENT] for her excellent customer support
Very good
PROSThe customer support Dear [SENSITIVE CONTENT], Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service! Kind Regards Binu
CONSThere is nothing negative at this time that I have to share
Christopher
Food Production, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Traction Guest is Great!
Anytime we have a question, Traction is quick to respond and even are taking on improvements that we recommend.
PROSThe interface is really easy to use. Setup was done with little or no help from the vendor.
CONSThere isn't anything I don't like about the software.
Reason for choosing Sign In Solutions
Traction staff was very helpful in explaining how it would fit to our company and the look and feel is really easy for our visitors to use.
Vendor Response
Thanks for the review Chris! Awesome to hear that our software has been relatively easy for you and your team to use! Our support team remains happy to help any time you need, and happy to hear out any feedback on how your experience with the software could be made better!
Replied April 2020
Steve
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Traction Quest for Manufacturer with ITAR requirements.
Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced.
PROSSimplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.
CONSNeed to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.
Vendor Response
Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.
Replied March 2017