All VirtualPBX Reviews
1-25 of 30 Reviews
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Christopher
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
A simple way to get a professional phone system for your business
We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.
CONSThe new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.
Jeff
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
THE SUPPORT STAFFS WERE RELENTLESS
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.
PROSsometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.
CONSthere was absolutely nothing i did not like.
Vendor Response
Thanks for this great review! It made our day! We are very lucky to have such an exceptional support and services staff. If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.
Replied January 2019
Monique
Alternative Medicine, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Love our phone system
It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product.
PROSThe ease of use and your staff, they are always there to help when I have questions or need to make changes.
CONSThere is no least about this service, it has always performed well
Steve
Verified reviewer
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Support was not up to todays norms.
Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.
PROSNothing, could not get help with problems I was having from any department, all were just passing the buck.
CONSSupport from their onboarding department.
Reasons for switching to VirtualPBX
Could not implement my SMS and would not respond to messages I was sending.
Vendor Response
Hello Steve, we understand your frustration with not having your texting campaign approved by the FCC. Although our team did our best to guide you through the process, unfortunately, your denied registration was based on criteria set by the FCC.
Replied March 2024
Carlos
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Sole Practitioner
I enjoy the convenience. As long as I have my cell and my laptop, I have my office.
PROSNo infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office.
CONSI do not have any complaints about the service.
Andrew
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Years of outstanding service
9 years using them and only good things to report.
PROSThe products and services are great but the level of service is exemplary.
CONSSome international numbers (few) are not available through them but are available elsewhere.
Dan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Technology no small business should be without!
24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.
PROSIt literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.
CONSVery infrequently, the calls we need to be recorded don't not work
DAN
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Needed help with phone
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
CONSSome of the settings aren't user friendly unless your very computer savvy.
Vendor Response
Thanks for the review! We're happy to hear that you receive timely online help from our support team. We are always committed to improving the user-friendliness of our products. I'll be sure to pass along your feedback to our team.
Replied February 2019
Joshua
Verified reviewer
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Service!
I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!
PROSCustomer Service is top notch. Feature rich platform
CONSnothing really. it was a little confusing getting things ported at first but customer service helps get it figured out
Susan
Real Estate, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Champion review
My experience is very good with customer service
PROSI love how easy it is to send and receive faxes and I’m extremely impressed with customer support
CONSI don’t have anything in particular in this area
Daniel
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
Forced 300% Increase for 17 year customer - Only 30 day notice.
Their management won't directly work with you to resolve and issue that they have themselves brought on.
PROSIt was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved.
CONSWhat has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme. We were given only a 30 day notice that we were going to be switched to a NEW plan. No where did it state the pricing difference. Upon several calls/emails with them it became apparent that our NEW plan was going up 300%. They have been unwilling to discount it back down to our previous plan pricing. We haven't changed anything it is their company greed and culture of their management team to force this on their customers. The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract. We have never had or needed a contract with them until now.This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.Now we can spend several man weeks of time implementing a new solution that wasn't planned. In the meantime they will be gouging us the FULL 300% increase starting tomorrow.Awful company culture. VirtualPBX management should be ashamed of themselves.
Dany
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Started using a VoiP system a few years ago and we've been very happy with it.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.
CONSAs always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.
Vendor Response
Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.
Replied January 2019
Ken
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great way to handle phones
I had to keep my number as well as numbers of companies we bought and transferring them to out main number has been the best thing we have done. Years you can keep old numbers and cost you 50 a year approx wow!!
PROSThe ease of use and how cheap it is so you did not lose your phone numbers from business accounts
CONSThere was nothing I could like least about software it has done everything we need it to and more !
James
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
VirtualPBX makes my job easier
I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.
PROSSet up is quick and easy; Call quality is excellent
CONSCustomer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.
Charlie
Real Estate, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Total Freedom
Very pleased. Don't have to think about the phone system and can concentrate on my business .
PROSDon't need to hassle with configuration changes once the system is setup.
CONSSettled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.
Vendor Response
Thanks for reviewing VirtualPBX. Your feedback is very important to us. We love hearing that our product allows you to focus on what matters most ¿ your business. In regards to call screening on Dash, you can enable Number Prepend Setup to attribute the call to company A or company B. If you have any further questions or feedback please contact support@virtualpbx.com.
Replied January 2019
JON
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
800 VIRTUAL PHONE SERVICE
EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!!
PROSTHE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.
CONSNOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.
Mercedes
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Great Customer Service and Tech Support
Every experience with VirtualPBX has always been incredible.
PROSAny issues are resolved immediately. I have always had professional service and follow-up.
CONSIt is always dependent on our internet service providers quality.
jamieal
Apparel & Fashion, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
VirtualPBX review
Software is great and could bring great success to call centers that are just developing love it
CONSNothing bad about this software it is excellent and has a lot to offer
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Stellar Customer Service
Port in Toll free number to existing account.
PROSEase of use, working with customer service.
CONSA tad confusing but, VPBX offers excellent support/explanations
Vendor Response
Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team.
Replied January 2019
Christi
Leisure, Travel & Tourism, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
So Far....So Good
I used their service for a more economical option for a business line and service. I had an issue getting the webphone to work. The customer service/technical support team were awesome. It had to get fixed by the engineering team but the next day they had a fix, and then followed up with me to make sure it was working.
PROS- fairly easy to set up - lots of features, even with the most basic plan - tech support has been very responsive!!! - received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly
CONS- in the future, I will likely need more minutes than the basic plan offers & the next pricing tier is more expensive than their competitors
Touta
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Best customer service
Overall it’s the only one I can use as wish before I find them I did try many others.
CONSThe customer service is impeccable and knowledgeable
Cory
Real Estate, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Manage your phone system with ease!
I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not.
CONSNOTHING! So many features at your fingertips and really has made managing a call center rotation so easy!
Joshua
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Terrific SMB Solution
We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally.
PROSThe team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.
CONSI'm finding it difficult to identify something I don't like about the software...
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Great Customer Service
Makes my business look, good
PROSI have used them for over 10 years..have been very pleased, with the system and customer service
CONSI cant find anything that ,I do not complain about
Abdul
Telecommunications, 11-50 employees
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2023
Average and needs improvement
We have decided to eliminate VitualPBX from our selection
PROSCompared to other systems, VirtualPBX is average
CONSSupport and the introduction to the system was poor.