Ideagen Quality Management
About Ideagen Quality Management
Ideagen Quality Management Pricing
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Most Helpful Reviews for Ideagen Quality Management
1 - 5 of 164 Reviews
Sarah
Verified reviewer
Warehousing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Q-Pulse Enterprise
The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us.
PROSWhen I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.
CONSDue to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.
Anthony
Oil & Energy, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Q-Pulse
Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement.
PROSIntuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA
CONSCustomization LimitationsHigh learning curveAbsence of full functionality of the mobile app
Stephen
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Overall, very positive. The business has staff in all departments who engage well with customers.
The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment. The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system. On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.
CONSHaving to re-create successful pilot projects from UAT to the Live site is a frustration! Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further. The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).
Vendor Response
Hi Stephen, thank you for taking the time to review EQMS. We are delighted you have found the changes to EQMS have been made in a timely manner and that you have found the configuration process has been simple. We have our customer voice meeting first thing next week and we will cover how we can streamline the UAT to go-live process. We will let you know whether that is going to be possible. We're really delighted you find the value for money and the customer support excellent. We'll keep working on ease of use and functionality. Many thanks, Emily
Replied July 2017
Kelsey
Verified reviewer
Research, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Flexible, User Friendly Quality System
We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs.
PROSThe flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.
CONSThere are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.
Tomasz
Verified reviewer
Medical Devices, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Q-Pulse - a comprehensive and customizable Quality Management System
Comprehensive and customizable system. It does well what it's supposed to do.
PROSDocumentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well.
CONSUser interface is dated and sometimes software is not the most intuitive to use.
Reason for choosing Ideagen Quality Management
I joined the compan after the decision was made, so cannot comment on this.